Great services and great phone
I purchased an iphone Xs in pristine condition - the phone was pretty good overall but it was an international version and I couldn't disable the camera shutter sound. Kyle helped me to swap a new phone that has no shutter sound. I am really satisfied with their customer services. I have been using my phone for a week now. It is still in amazing condition. Thank you so much for your help, Kyle!
Good refurbished phone, but had an undisclosed fault
I purchased a Samsung Galaxy S7 - the phone was pretty good overall, but the headphone port doesn't work. I was still using my old phone for about 6 months after this purchase, so I didn't realise until it was too late to return. I would probably buy again, but I'd be sure to check everything works straight away.
Ordered an iPhone XS Space Grey 64gb in Excellent condition on a Monday received on Wednesday! Standard shipping, also phone is in amazing condition and battery health is great.
Getting What You Pay For :)
Going through Cellect meant I wasn’t going to be paying an arm and a leg for literally the same device that I’ve been eyeing off! Description stated that the phone screen had minor scratches which you can’t see after a screen protector, full battery life and everything in tip top condition. I was extremely happy when I received my IPhone 11 Pro that it was exactly what I knew I was getting. No disappointment going through Cellect where I have recommended my partner to upgrade his phone through as well.
Issues with Phone but resolved incredibly well
Had a couple of problems with the iPhone 8 I bought, the customer service Manager Josh got in contact with me and the situation is being sorted!! They seem to care about their customers and their experiences I will be using there service in future. Good range of products and any issues contact Josh he will solve it immediately!
P.S. Use a different site to get your Cellect mobile products off other than MYDEAL such a shoddy service
Product and service both excellent
Purchased Samsung S7 on Wednesday. Delivered to Perth Saturday.
Phone looks pristine - Can't find any blemish.
Surprised by the welcome addition of a clear plastic 'phone sleeve, and screen protection.
I am well pleased with transaction.
Received my phone very promptly within 2 working days in excellent condition as advertised, great customer service as i called prior to ordering to confirm they had the phone in stock as the website i ordered through (Kogan) said 'low stock' and i got through to the customer service operator within a minute of calling and they provided friendly service. I was hesitant of buying a refurbished phone however my pleasant experience has me recommending this seller and will be shopping at Cellect Mobile in the future for my phone purchases. One thing...i would recommend Cellect Mobile incorporate on their website is Afterpay as a payment method in order to make purchasing more accessible to everyday customers so as not to have to search and buy through an alternative marketplace seller that offers Afterpay such as Kogan.
they miss informed me
I rang Cellect before purchasing the product enquiring about delivery as I was in need of a phone ASAP as I was having a VCAT phone hearing in a few days. I was told that as soon as they receive the order it would be packed and ready to go express post which I paid extra for. I purchased the phone on the 26th may early morning expecting it to leave that day. It did not leave until the 27th at 5.30pm and will not receive it until the 29th. I paid an extra $15 for express post, have missed the hearing and am very upset. I believe I should be reimbursed the express post fee. they miss led me
Great service and wonderful phone recieved
The phone that I ordered was perfect, everything working smoothly, and great features on the phone, the phone was very fast to arrive, before the time scheduled, even came with sim card in safe packaging, 5 stars. Will be ordering in the future for other phones.
Product arrived really quickly and was in perfect condition. Really happy. It was our second day order and both were in amazing condition and better than expected. Will definitely order again
Excellent service follow up call to see if satisfied went above and beyond
Phone was like brand new no scratches or wear marks was very impressed with fast shipping of about 4 days very satisfied with the customer service I was given and follow up call
The reviewer stated that an incentive was offered for this review
After a refurbished iPhone 7 to replace old iPhone 5
Researched online found Cellect
Offered iPhone 7 32GB refurbished for $290
Ordered online and picked up a couple of days later at Hawthorn store
They had an almost new iPhone most impressed also got a protection pack for $10 which has since saved a dropped phone
Will buy again from Josh and his team
Samsung s9 0plus A condition
Extremely happy with my purchas of the samsung s9 plus refurbished A grade
Exactly as describe would almost say its brand new, easy to set up arrived in a few days
happy happy customer
Always quality goods and positive interactions.
Ordered a Gold Galaxy S7 used and marked in Good Condition. When I received the phone I thought it was a new one as it didn't have a mark or scratch on it. Inserted my SIM card and loaded the required Apps and it was good to go, haven't had an issue since. 00% would use Cellect again and probably will soon for a second mobile phone
Excellent condition iPhone7
Purchased an iPhone7 for my mum, the one listed on their site as "good" condition and it looks to be in excellent condition. I was expecting a few scratches on the screen/ back but nothing, looks like they replace both before shipping it out. Very happy with the purchase. Plus quick delivery. I'm in Melbourne and I ordered on a Friday arvo received it the following Tuesday.
Questions & Answers
Hi guys, do refurbished phones (I'm looking at Galaxy S10) come with a new battery or if not, what is the capacity you guarantee?
I’d get my phone somewhere else if I was you. Got an iPhone 8 off them, the screen wouldn’t turn on. Sent it back at my own expense, 1 week later the phone wouldn’t hold any charge. Sent it back and it was a hassle getting them to fix it. They were trying to charge me to get it fixed, stating the warranty was voided because of a small scratch in the bottom corner of the screen. If I was you I’d go elsewhere. Good Luck
All of our devices are tested through a strict 70-point QC test. This includes the battery. Should the battery prove to be insufficient, they're replaced.
@James R. I'm sorry your experience in the past was not up to par. Can you please email firstname.lastname@example.org with more information on your order/RMA number?
I am looking to order a 7 in average condition what are the issues with the average can u describe to me because im having seccond thoughts
I have found there phones above average and love my purchase
Is the Phone you purchased great quality? I'm looking at buying the iPhone 5s or iPhone 6? Are there phones good quality?
I would really appreciate a reply:)
Get an answer from our members and Cellect representatives
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