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Cellect

Cellect

4.5 from 71 reviews · View Statistics
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Reviews

4.8
46 reviews
  • Product Quality
    2.0 (2)
  • Return Claim MadeYes (0) · No (3)
  • Shipping
    1.0 (1)
  • Warranty Claim MadeYes · No (3)
Previous
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Dissonance
DissonancePerth
  • 11 reviews
  • 4 likes

Good refurbished phone, but had an undisclosed fault

published

I purchased a Samsung Galaxy S7 - the phone was pretty good overall, but the headphone port doesn't work. I was still using my old phone for about 6 months after this purchase, so I didn't realise until it was too late to return. I would probably buy again, but I'd be sure to check everything works straight away.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S7
Cellect
Josh K.Cellect

they miss informed me

published

I rang Cellect before purchasing the product enquiring about delivery as I was in need of a phone ASAP as I was having a VCAT phone hearing in a few days. I was told that as soon as they receive the order it would be packed and ready to go express post which I paid extra for. I purchased the phone on the 26th may early morning expecting it to leave that day. It did not leave until the 27th at 5.30pm and will not receive it until the 29th. I paid an extra $15 for express post, have missed the hearing and am very upset. I believe I should be reimbursed the express post fee. they miss led me

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8
Cellect
Josh K.Cellect
upset
upset

Thank you for your prompt response,
My Name is Hetty Swanson
phone: 0413671281
A shipment from order #8835707

Cellect
Josh K.Cellect
Andrew
Andrew
  • 4 reviews
  • 6 likes

Fair to deal with

published

Took 11 days and numerous phone calls to finally receive a S9 plus that was meant to be an A grade phone. Was not happy with the condition, battery life and black spots on the screen. Sent back for a refund so I am happy about that

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S9+

Questions & Answers

Angie
Angieasked

Hi guys, do refurbished phones (I'm looking at Galaxy S10) come with a new battery or if not, what is the capacity you guarantee?

3 answers
James R.
James R.

I’d get my phone somewhere else if I was you. Got an iPhone 8 off them, the screen wouldn’t turn on. Sent it back at my own expense, 1 week later the phone wouldn’t hold any charge. Sent it back and it was a hassle getting them to fix it. They were trying to charge me to get it fixed, stating the warranty was voided because of a small scratch in the bottom corner of the screen. If I was you I’d go elsewhere. Good Luck

Cellect
Josh K.Cellect

Hi Angie,

All of our devices are tested through a strict 70-point QC test. This includes the battery. Should the battery prove to be insufficient, they're replaced.

@James R. I'm sorry your experience in the past was not up to par. Can you please email support@cellectmobile.com with more information on your order/RMA number?

Regards,
Josh K.

Angie
Angie

Thanks Josh!

Maya g
Maya gasked

I am looking to order a 7 in average condition what are the issues with the average can u describe to me because im having seccond thoughts

1 answer
Shannon
Shannon

I have found there phones above average and love my purchase

Rubi M
Rubi Masked

Is the Phone you purchased great quality? I'm looking at buying the iPhone 5s or iPhone 6? Are there phones good quality?
I would really appreciate a reply:)

No answers

Get an answer from our members and Cellect representatives

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