We received an iphone 6 in perfect condition however immediately we had issues with the battery. Over heating, not retaining charge. We contacted cellect and advised to send the phone back by startrack express. The phone was returned in a padded bag. On return the phone was damaged by the courier and now being charged $120 to repair a screen that when it left my home was in perfect condition. Also the warranty is now voided. Terrible experience all round and WOULD NEVER recommend - very disappointed
Minus 10, rip off morons
I received a faulty Samsung S8, the speaker didn't work when talking on the phone and their where 4 lines randomly appearing on some apps.
I reported it within 24hrs of receiving the phone. After some negotiations I had to buy a new phone, to transfer my data before sending it back. After purchasing an s8 Active through them, I returned the phone. Due to covid restrictions etc there where delays. I requested a full refund for original phone, but they said I wasn't entitled to a full refund because I didn't return it within 30 days!!! I've spok...
Great refurbished phone.
Great refurbished phone. Support was great as well. I have used them to buy another phone for a family member. I will be using them again without a doubt, awesome.
I ordered a phone from Cellect mobile and I accidentally ordered the wrong phone, Cellect mobile were so helpful. They were prompt with their correspondence and they refunded me straight away. I am placing another order with them and would be happy to do business with them in the future
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Excellent product and great service
Ive bought a number of phones from Cellect. They have very prompt delivery and products have always been as described. I recently bought an iphone 8 and although the phone was perfect, the battery had an issue. They paid for express pickup, replaced battery, and expressed back to me all at their own cost. Josh was prompt with replies to our multiple email discussions and my numerous questions. Great company and highly recommend
I am extremely impressed by the level of service I have received from Cellect Mobile. We purchased an excellent second hand iphone for our son for his first mobile. The phone itself was in brilliant condition, however the battery life wasn't great. I contacted Cellect and they replaced the battery immediately as it was under warranty still. Their service was second to none, always answered and responded to my calls and emails and the promptness of delivery was fast and efficient.
I highly recommend Celect and will be using them again.
Questions & Answers
Hi guys, do refurbished phones (I'm looking at Galaxy S10) come with a new battery or if not, what is the capacity you guarantee?
I’d get my phone somewhere else if I was you. Got an iPhone 8 off them, the screen wouldn’t turn on. Sent it back at my own expense, 1 week later the phone wouldn’t hold any charge. Sent it back and it was a hassle getting them to fix it. They were trying to charge me to get it fixed, stating the warranty was voided because of a small scratch in the bottom corner of the screen. If I was you I’d go elsewhere. Good Luck
All of our devices are tested through a strict 70-point QC test. This includes the battery. Should the battery prove to be insufficient, they're replaced.
@James R. I'm sorry your experience in the past was not up to par. Can you please email email@example.com with more information on your order/RMA number?
I am looking to order a 7 in average condition what are the issues with the average can u describe to me because im having seccond thoughts
I have found there phones above average and love my purchase
Is the Phone you purchased great quality? I'm looking at buying the iPhone 5s or iPhone 6? Are there phones good quality?
I would really appreciate a reply:)
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