Not great, paid $150.00 for a product that is has numerous faults and is not useable.
I purchased a refurbished Samsung S7 Phone through this company, shortly before Christmas. This afternoon I opened up the package to get the phone working, before I return to work tomorrow morning. Almost as soon as I turned the phone on, I could see there were issues. Firstly, the language was set to German, so I think the android operating system, may be international and not set here for Australia? (Which can create problems, right from the get-go) I changed the language to English, but there is STILL clearly an issue with the android operat...ing system (it would constantly state that the android system was uploading and do this over and over again) Then I could not get past the create a Samsung account and then sign in with your Samsung account (even though I went through all the steps and did, actually successfully create a Samsung User Account (I have email proof to verify this) and then there is the fact the phone gets very hot, and finally the battery is not charging and the charge that was left in the phone, completely died, turning the whole damn thing off!!! I have wasted my entire afternoon into the evening trying to get this product to work. I am flabbergasted that this product got through ANY quality checks at all! I got the phone (roughly two and half weeks ago) and have not attempted to use it until today...........so other than attempt to get it to operate, it is done nothing.......I have not even been able to make a single phone call on the damned thing!!! NOT good enough CELLECT!!! You need to send your customers products, that are FIT FOR PURPOSE!!!
We received an iphone 6 in perfect condition however immediately we had issues with the battery. Over heating, not retaining charge. We contacted cellect and advised to send the phone back by startrack express. The phone was returned in a padded bag. On return the phone was damaged by the courier and now being charged $120 to repair a screen that when it left my home was in perfect condition. Also the warranty is now voided. Terrible experience all round and WOULD NEVER recommend - very disappointed
Minus 10, rip off morons
I received a faulty Samsung S8, the speaker didn't work when talking on the phone and their where 4 lines randomly appearing on some apps.
I reported it within 24hrs of receiving the phone. After some negotiations I had to buy a new phone, to transfer my data before sending it back. After purchasing an s8 Active through them, I returned the phone. Due to covid restrictions etc there where delays. I requested a full refund for original phone, but they said I wasn't entitled to a full refund because I didn't return it within 30 days!!! I've spok...
Great refurbished phone.
Great refurbished phone. Support was great as well. I have used them to buy another phone for a family member. I will be using them again without a doubt, awesome.
Samsung S5 refund
Had a problem with a phone supplied however a full refund has been forthcoming. Staff have been very obliging even though I was somewhat anxious to see a result the service was excellent.
I ordered a phone from Cellect mobile and I accidentally ordered the wrong phone, Cellect mobile were so helpful. They were prompt with their correspondence and they refunded me straight away. I am placing another order with them and would be happy to do business with them in the future
The phone is really good
Im 100 percent satisfied with this product. Also satisfied with the quality as well.Yes it is very easy to navigate the store and i google online also they really help with what I needed
The reviewer stated that an incentive was offered for this review
Samsung Galaxy S7 Phone was received via post days before I expected it and it was in perfect condition when unboxed. I would highly recommend buyers to purchase from Cellect
Samsung S7 warranty issues.
I bought a Samsung S7 and it lasted 6 weeks the screen is black and its dead, i haven't dropped it or treated it rough it just died. Tried to get on the Cellect warranty page on there Website but it say's it can't be found. A waist of $255.00, you can't complain about the service because there's none to complain about.
Questions & Answers
Hi guys, do refurbished phones (I'm looking at Galaxy S10) come with a new battery or if not, what is the capacity you guarantee?
I’d get my phone somewhere else if I was you. Got an iPhone 8 off them, the screen wouldn’t turn on. Sent it back at my own expense, 1 week later the phone wouldn’t hold any charge. Sent it back and it was a hassle getting them to fix it. They were trying to charge me to get it fixed, stating the warranty was voided because of a small scratch in the bottom corner of the screen. If I was you I’d go elsewhere. Good Luck
All of our devices are tested through a strict 70-point QC test. This includes the battery. Should the battery prove to be insufficient, they're replaced.
@James R. I'm sorry your experience in the past was not up to par. Can you please email email@example.com with more information on your order/RMA number?
I am looking to order a 7 in average condition what are the issues with the average can u describe to me because im having seccond thoughts
I have found there phones above average and love my purchase
Is the Phone you purchased great quality? I'm looking at buying the iPhone 5s or iPhone 6? Are there phones good quality?
I would really appreciate a reply:)
Get an answer from our members and Cellect representatives
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