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Centurion Garage Doors

Centurion Garage Doors

3.5 from 109 reviews · View Statistics

Reviews

3.5

109 reviews
  • Product Quality
    2.0 (8)
  • Return Claim MadeYes (1) · No (6)
  • Customer Service
    2.7 (6)
  • Job Satisfaction
    2.6 (5)
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James

JamesPerth, WA

  • Verified customer

service call

published

Call handled very well by office arranged callout advised time service man arrived on time replaced broken gear checked and tightened all door parts cleaned and lubricated checked function professional job done

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store Locationwa centurion
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1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
  • Verified customer

Unsafe, very poor quality & unreliable

published
Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEden Roc, Wangara WA
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1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Ralph

RalphPerth, WA

  • Verified customer

Poor quality door and expensive to maintain

published
Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEden Roc Wangara Western Australia
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2 comments
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Ralph
Ralph
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Sharon P.

Sharon P.Isabella Plains 2905, ACT

  • Verified customer

Wished we had gone with another Door maker

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra Garage Doors
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2 comments
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Sharon P.
Sharon P.
Distressed Homeowner

Distressed HomeownerSouth East Queensland, QLD

  • Verified customer

BEWARE - Cheap faulty product

published
Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
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Chris T.

Chris T.Perth, WA

  • Verified customer

Excellent Customer Service & Product Support

published

We highly recommend Centurion Garage Doors. The product support and after sales service has been excellent. A company that care and a pleasure to deal with. "They have gone above and beyond our expectations and delivered a faultless service!"

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Thank you so much for your feedback Chris. We take great pride in our product and our service. Hope you enjoy your garage door for many years to come.
Kind regards
Brenda Knox
Customer Service Manager

Very Dissatisfied

Very DissatisfiedSouth East Queensland, QLD

  • Verified customer

Very Dissatified ........ Crappy Motor

published

When my house was built just under 2.5 years ago the builder installed a centurion single roller door and motor. First issue with motor about 12 to 18 months ago was covered under warranty. Last week this just started to play up again with the door not going up on down with the motor not working. I have had a garage door tech out this morning because I am told by centurion that the warranty period was only 2 years which I find pretty poor !!!
I am told by the Technocian who attended this morning the gears are stripped and the motor needs to be replaced. So not only gu did I have to pay a callout fee today but also the cost to replace my motor ..... not happy would expect alot longer life and warranty period with your product !!!!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBuilder Arranged
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1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
AMV

AMVPerth, WA

  • 2 reviews
  • 14 likes

Poor product and customer service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
7 comments
Centurion Garage Doors
Centurion G.Centurion Garage Doors
AMV
AMV

Thankyou

AMV
AMV
Ello

ElloGreater Melbourne (Outer), VIC

  • 3 reviews
  • 15 likes
  • Verified customer

Horrible Warranty! Go elsewhere!

published
2 comments
Centurion Garage Doors
Mark C.Centurion Garage Doors
Ello
Ello

Hi all just wanted to tell you that the issue has been rectified thanks to the help of Mark!

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  • Verified customer

Great to deal with!

published

I found the entire process from quote to installation seamless and hassle free. Clear communication and great pricing. Couldn't be happier with the product.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Customer1

Customer1South East Queensland, QLD

  • 2 reviews
  • Verified customer

Excellent customer service

published

This company has a process in place to deal with quality issues. The initial door they installed wasn't very straight, which was partially my fault and due to the fact that the wall wasn't straight. After my complaint, they manufactured a whole new door and rectified the problem. No charge, although I offered to cover some of the cost.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Neels

NeelsWestern Australia

  • 3 reviews
  • 1 like
  • Verified customer

Amazing excellent service

published

Guardian Star Property Pty Ltd- https://www.guardianstar.com.au/new
Centurion Garage Doors manage to replace my damaged polycarbonate panels in record time and not just 1 door but 3!
We had an unfortunate event when our newly installed Sunshine series garage doors at our new development was damaged by a post-construction cleaning team. This would have had a detrimental effect on the launch and timing of our project.
In came super Mandi and her team and had all 3 doors removed, repaired and replaced in a matter of a week! Yes that's right in a week.
We are so grateful to Centurion Garage Doors for their service and will recommend them to all our friends and business contacts.
Well done guys!

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Steve51

Steve51Perth, WA

  • 7 reviews
  • 1 like
  • Verified customer

Great Customer Srevice And Product

published

From first contact with Centurion Doors the experience was great .The sales person was on time to measure up and quote he was very pleasant not pushy to sell like others I had quotes from and the quote was very good
The sales coordinator was easy to deal with and kept me informed as to when my door would be installed.
The installer was very particular about his work and did a great job .
The door looks fantastic.

Steve

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
HeidiL

HeidiLPerth, WA

  • 3 reviews
  • 6 likes
  • Verified customer

Terrible Customer Service

published
2 comments
Centurion Garage Doors
Centurion G.Centurion Garage Doors
HeidiL
HeidiL

Update after speaking with Nino the issue has been sorted
My dad would like to thank you for all your help.

Kitty

KittySouth East Queensland, QLD

  • 8 reviews
  • 5 likes
  • Verified customer

Great product

published

Very happy with the product and service. We had an unusually complicated situation and this company cared enough to design and produce a door to meet our requirements.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
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Patrick

PatrickPerth WA

  • 2 reviews
  • Verified customer

Excellent product and service!

published
1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Kish

KishPerth

  • Verified customer

Have to press the button over 5 times to get it to open.

published

Recently I have to press the button over 5 times to get the door to open, sometimes it don't open at all, sometimes it opens when I press number 4 button? I had 3 of these fitted to my house 2 years ago. The problem has been a there about 6 month. I phoned Centurion and the first thing they said is over $100 for a call out. I am not paying that!
The after sales service is terrible. All lovey dobey till they got your money, then we want more of your money.
I have loads of spare new controls so I changed all the controls and reprogrammed them multiple times but still the same issue.
I wont buy from them again and wouldn't recommend them.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Gary

GaryMandurah

  • Verified customer

General Service

published

Excellent service by Paul the technician, very helpful with advice in all aspects. Highly Recommended, Pleasure Doing Business, Thanks Again

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
  • Verified customer

Professional Service

published

Received very professional and prompt service from this company. The technician that attended was also very professional and very helpful in the advice he gave me. Would definitely recommend their services.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Alan

AlanHalls Head

  • Verified customer

Great service.

published

I would like to thank you for the service that was done on our garage door.
Aaron was very friendly, on time and very informative about what had been done with the service.
I would also like to say that Tanya was very helpful and courteous as a first point of contact for the company.
They were a pleasure to deal with, a credit to themselves and Centurion garage doors.

Thanks again.
Alan McNaughton.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Page 1 of 6

Questions & Answers

Peter B

Peter Basked

Can you fit WiFi upgrade to all a avanti motors?

3 answers
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Good Morning Peter,

Not all the Avanti openers are compatible with the WiFi upgrade. We can however upgrade the following motors:
Avanti 800
Avanti 850
Avanti 1100
Avanti 1250
Please let me know which motor you have and we can see if we can assist.
Kind regards
Brenda Knox
Customer Service Manager

Peter B
Peter B

How do I tell what size it is Ventura Holmes built my house 2 years ago ?

Centurion Garage Doors
Centurion G.Centurion Garage Doors

Morning Peter,
If you could please email me bknox@cgdoors.com.au with your address and contact details please and I can look up in our system and get in touch with you.
Kind regards
Brenda Knox
Customer Service Manager

Trudi Z.

Trudi Z.asked

My older style Avanti door (MPS12) will not close. When we close manually then relock it will open with remote but not close.
Have cleaned, unplugged etc.
Any advice greatly appreciated thank you.

1 answer
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Good Morning Trudi,
Can I ask if you have P/E Beams installed? If the P/E Beams are misaligned it will not let your door close.
If you just hear a clicking noise it could be the motor rail contacts and will need a service.
Hope this helps. Please call our service department on 9302 7500.
Kind regards
Brenda Knox
Customer Service Manager

nparsons

nparsonsasked

Centurion Garage Door has hit tailgate of 4WD whilst being opened and now
Garage Door won't work with remote

2 answers
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Good Morning,
Can you confirm if you are receiving an E9 Error on your opener? This sounds like you might need to replace the fuse. You can call our service department on 9302 7500 and we can schedule a technician to attend.
Kind regards
Brenda Knox
Customer Service Manager

nparsons
nparsons

Thank you... yes it was a fuse

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