??!
1 photo
Centurion Garage Doors

Centurion Garage Doors

3.5 from 105 reviews

Reviews

Review distribution

5 star
62
4 star
5
3 star
0
2 star
3
1 star
35

Distressed Homeowner

Distressed HomeownerSouth East Queensland, QLD

  • Verified customer

BEWARE - Cheap faulty product

published
Product Quality
Job Satisfaction
Customer Service

Chris T.

Chris T.Perth, WA

  • Verified customer

Excellent Customer Service & Product Support

published

We highly recommend Centurion Garage Doors. The product support and after sales service has been excellent. A company that care and a pleasure to deal with. "They have gone above and beyond our expectations and delivered a faultless service!"

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeYes
See all answers
1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Thank you so much for your feedback Chris. We take great pride in our product and our service. Hope you enjoy your garage door for many years to come.
Kind regards
Brenda Knox
Customer Service Manager

Very Dissatisfied

Very DissatisfiedSouth East Queensland, QLD

  • Verified customer

Very Dissatified ........ Crappy Motor

published

When my house was built just under 2.5 years ago the builder installed a centurion single roller door and motor. First issue with motor about 12 to 18 months ago was covered under warranty. Last week this just started to play up again with the door not going up on down with the motor not working. I have had a garage door tech out this morning because I am told by centurion that the warranty period was only 2 years which I find pretty poor !!!
I am told by the Technocian who attended this morning the gears are stripped and the motor needs to be replaced. So not only gu did I have to pay a callout fee today but also the cost to replace my motor ..... not happy would expect alot longer life and warranty period with your product !!!!!!

Product Quality
Return Claim MadeNo
Store LocationBuilder Arranged
1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
AMV

AMVPerth, WA

Poor product and customer service

published
Product Quality
Return Claim MadeNo
7 comments
Centurion Garage Doors
Centurion G.Centurion Garage Doors
AMV
AMV

Thankyou

AMV
AMV

Ello

ElloGreater Melbourne (Outer), VIC

  • 3 reviews
  • 10 likes
  • Verified customer

Horrible Warranty! Go elsewhere!

published
2 comments
Centurion Garage Doors
Mark C.Centurion Garage Doors
Ello
Ello

Hi all just wanted to tell you that the issue has been rectified thanks to the help of Mark!


  • Verified customer

Great to deal with!

published

I found the entire process from quote to installation seamless and hassle free. Clear communication and great pricing. Couldn't be happier with the product.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Customer1

Customer1South East Queensland, QLD

  • 2 reviews
  • Verified customer

Excellent customer service

published

This company has a process in place to deal with quality issues. The initial door they installed wasn't very straight, which was partially my fault and due to the fact that the wall wasn't straight. After my complaint, they manufactured a whole new door and rectified the problem. No charge, although I offered to cover some of the cost.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Neels

NeelsWestern Australia

  • 3 reviews
  • 1 like
  • Verified customer

Amazing excellent service

published

Guardian Star Property Pty Ltd- https://www.guardianstar.com.au/new
Centurion Garage Doors manage to replace my damaged polycarbonate panels in record time and not just 1 door but 3!
We had an unfortunate event when our newly installed Sunshine series garage doors at our new development was damaged by a post-construction cleaning team. This would have had a detrimental effect on the launch and timing of our project.
In came super Mandi and her team and had all 3 doors removed, repaired and replaced in a matter of a week! Yes that's right in a week.
We are so grateful to Centurion Garage Doors for their service and will recommend them to all our friends and business contacts.
Well done guys!

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Steve51

Steve51PERTH

  • 6 reviews
  • 1 like
  • Verified customer

Great Customer Srevice And Product

published

From first contact with Centurion Doors the experience was great .The sales person was on time to measure up and quote he was very pleasant not pushy to sell like others I had quotes from and the quote was very good
The sales coordinator was easy to deal with and kept me informed as to when my door would be installed.
The installer was very particular about his work and did a great job .
The door looks fantastic.

Steve

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
  • Verified customer

Terrible Customer Service

published
2 comments
Centurion Garage Doors
Centurion G.Centurion Garage Doors
HeidiL
HeidiL

Update after speaking with Nino the issue has been sorted
My dad would like to thank you for all your help.


Kitty

KittySouth East Queensland, QLD

  • 8 reviews
  • 5 likes
  • Verified customer

Great product

published

Very happy with the product and service. We had an unusually complicated situation and this company cared enough to design and produce a door to meet our requirements.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Patrick

PatrickPerth WA

  • 2 reviews
  • Verified customer

Excellent product and service!

published
1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Kish

KishPerth

  • Verified customer

Have to press the button over 5 times to get it to open.

published

Recently I have to press the button over 5 times to get the door to open, sometimes it don't open at all, sometimes it opens when I press number 4 button? I had 3 of these fitted to my house 2 years ago. The problem has been a there about 6 month. I phoned Centurion and the first thing they said is over $100 for a call out. I am not paying that!
The after sales service is terrible. All lovey dobey till they got your money, then we want more of your money.
I have loads of spare new controls so I changed all the controls and reprogrammed them multiple times but still the same issue.
I wont buy from them again and wouldn't recommend them.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Gary

GaryMandurah

  • Verified customer

General Service

published

Excellent service by Paul the technician, very helpful with advice in all aspects. Highly Recommended, Pleasure Doing Business, Thanks Again

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
  • Verified customer

Professional Service

published

Received very professional and prompt service from this company. The technician that attended was also very professional and very helpful in the advice he gave me. Would definitely recommend their services.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors
Alan

AlanHalls Head

  • Verified customer

Great service.

published

I would like to thank you for the service that was done on our garage door.
Aaron was very friendly, on time and very informative about what had been done with the service.
I would also like to say that Tanya was very helpful and courteous as a first point of contact for the company.
They were a pleasure to deal with, a credit to themselves and Centurion garage doors.

Thanks again.
Alan McNaughton.

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Matt Scarfe

Matt ScarfeMandurah

  • 2 reviews
  • 2 likes
  • Verified customer

Thanks so much Mandi from Centurion Garage Doors!

published

Perth Reviewer

Perth Reviewerperth

  • 7 reviews
  • Verified customer

Poor Quality.. Ripple Marks.. Replacement had same issue

published

Phil

PhilPerth

  • 3 reviews
  • 5 likes
  • Verified customer

Absolutely appauling service

published
1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Diana

DianaPerth

  • Verified customer

Exceptional Customer Service

published

Wednesday, 18 January 2017 had a Roller Door serviced by Adam of Centurion Garage Doors.
Absolute exceptional customer service. Adam was efficient, professional and clearly explained what he had done during the service.
Thanks again Adam !

1 comment
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Page 1 of 6

Questions & Answers

Richard M.

Richard M.asked

Is there an easy way to re-learn the Door Limits on an SDO4, i.e. without having to disconnect the battery, after using the door in manual it can leave a 3" gap in the door close position, hence it is a pain to have to unscrew the battery cover and disconnect the battery to do a factory reset

1 answer
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Good Morning Richard,
You can follow these steps to complete a factory reset:-
1. Open door all the way
2. Turn opener off at the power
3. As you turn the power back on, briefly hold the RED learn button in (approximately 5 seconds) then release.
4. Opener display will scroll through a few different codes. When it settles on LL please press the white light on
the base of opener, which will be flashing.
5. Door will close, then open, the close again by itself.

On the last close of the door factory re-set is complete and the door will function as it should. If you are still experiencing issues please contact our office to schedule a technician out to assess.
Kind regards
Brenda Knox
Customer Service Manager


Ebrahim A.

Ebrahim A.asked

Hi there

My door opens via remote, and then the light continues flashing, with a continual clicking sound on the control box. Pressing the red override switch or depressing it for a few seconds causes the light to continue flashing faster. The door does not close with either the manual switch nor the remote.

After a few minutes, pressing the manual switch for a few seconds or the remote causes the door to close.

Please assist?

1 answer
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Good Morning Ebrahim,
It sounds like you may need to do a factory reset as follows:-
1. Open door all the way
2. Turn opener off at the power
3. As you turn the power back on, briefly hold the RED learn button in (approximately 5 seconds) then release.
4. Opener display will scroll through a few different codes. When it settles on LL please press the white light on
the base of opener, which will be flashing.
5. Door will close, then open, the close again by itself.

On the last close of the door factory re-set is complete and the door will function as it should. If you are still experiencing issues please contact our office to schedule a technician out to assess.
Kind regards
Brenda Knox
Customer Service Manager


Dally C.

Dally C.asked

Hi, My garage door won't fully close. It will go down full to the ground but will automatically go up again and stop midway, around half meter high. It started when we accidentally close it with the car obstructing the door. We fixed car parking but now this garage door opening/closing problem. Please help, thanks in advance.

2 answers
Centurion Garage Doors
Centurion G.Centurion Garage Doors

Good Morning Dally,

It sounds like you may need to do a factory reset as follows:-
1. Open door all the way
2. Turn opener off at the power
3. As you turn the power back on, briefly hold the RED learn button in (approximately 5 seconds) then release.
4. Opener display will scroll through a few different codes. When it settles on LL please press the white light on
the base of opener, which will be flashing.
5. Door will close, then open, the close again by itself.

On the last close of the door factory re-set is complete and the door will function as it should. If you are still experiencing issues please contact our office to schedule a technician out to assess.
Thank you
Brenda Knox
Customer Service Manager

Dally C.
Dally C.

Hi Brenda, Thanks for your quick response and support, very much appreciated. Cheers.


Get an answer from our members and Centurion Garage Doors representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.