Centurion Garage Doors (page 2 of 6)

I would love to mention my grateful appreciation of your installer Jamie, who can out on time to install a motor to my side garage door and to service them. I found him to be very polite and knowledgeable about your product answering my questions and insight in how the door rolls and the spring that tightens it. After finished he hooked all doors to our remotes and garage panel and spare ones. He cleaned up after himself even though raining he stood there to make sure everything was to my satisfaction and was happy. Don't often give great reviews only to the people I regard that deserves it. He is an asset to your company and deserves a well done. Thank you.
Refer to Tina who I sent an email to and Cameron who rang me this morning to thank me for email.

they are terrible people to deal with the door had a hole in it and they refuse to fix the door don't deal with centurion doors you will regret it, now I know, why you have to pay the full amount before installation. they know their workmanship is not to except able standard

Our Centurion Garage Door was installed when we built our new home over 12 months ago. We had an operational problem with the door which can happen with any new item.
Our door is now operating perfectly. We have been extremely impressed with Centurion's after sales service. They have always been friendly, prompt, and helpful, they show up with the intention of doing the job properly and satisfying the customer.
I would like to personally thank Aaron, the technician who worked on our door, and Cameron, the Manager who we dealt with.
Thanks guys
Extremely happy
John, The Vines.

Terrible customer/after sales service. Poor quality product breaks down regularly(same problem).
Promised it would be fixed permanently last year only for the same thing to happen again this week. Now they tell me they cant service this door anymore. Not a pleasant experience with this company. At expressing my disbelief of the situation to their 'customer service manager' she began to speak over me which in my opinion is 'customer service what not to do 101'. When I told them I would write negative reviews their 'customer service manager' told me to "be very careful about what I say". Ha. It's my opinion and I'll write exactly what I want (this is what I yelled down the phone to her when I hung up). I have since called an independent service agent and they couldn't believe that Centurions won't service their own product.

Centurion have very good service and great quality doors. Extremely happy with my purchase. Would recommend this product to anyone.

I've lived in my new home less than 3 years and had nothing but problems with my garage door. Firstly around 10 months after moving in the door started opening and shutting on its own randomly at different times of the day and night. I thought maybe someone in my street has a remote on the same frequency. I checked with the neighbours and looked out for people opening or closing their doors at the same time. This wasn't the issue. I called a technician out as it was still within warranty by 2 months. The technician replaced the circuit board in the unit that houses the motor, saying there may have been a power surge and It affected the circuit board. He advised me to put a surge protector plug between the unit and power/plug socket, which I did. Then approx 18 months later it started doing the same thing again. Up and down on its own at completely random times of the day and night. I've called the Centurion team and they told me its happening more and more to people and they can't pinpoint the issue, except changing the circuit board seems to fix it. So I've been told a call out is $165, plus a new circuit board $115 :(( And you only get a 12 month warranty. My neighbour has also had an issue with exactly the same door and unit. This seems like an expensive exercise to me! Might as well go to Bunnings as a new one is less than the total $280 cost quoted by Centurion and you get a 5 year warranty. So far I feel Centurion Garage Doors are a load of old junk and I wouldn't be surprised if a few of these positive reviews are fake. I wont be recommending them to anyone.

Isolating the cause of the problem with our garage door required more than one visit and I fully appreciate the quality of the customer support I received from Centurion and the quality of their service technician.

My newly installed door would stop 1-foot on the closing cycle and then runs open. Then if it did get pass that, it would stop short 1-foot from fully close. When closed it is obvious the door was warped. The installer came out to do some adjustments and corrected the warp and adjusted the door. The closing problem recurred after one day.

One of the remotes did not work. Centurion advised over the phone to re-code. After re-coding it was only good for a day. Subsequently it would not even re-code.

When Centurion head office heard about my problem that the installer could not fix, they got in touch immediately and promptly sent out a Centurion serviceman, not an installer, to check my door and replace the remote.

The serviceman did an proper alignment check with a laser alignment tool and adjusted the door. I was impressed with his professionalism. He certainly knew what he was doing - he is a Centurion serviceman! After he fixed the door, he explained the cause of the problems and also how best to take care of the door to ensure years of reliable service. The door has been running flawlessly and quietly since.

I believed the initial problems were bugs and glitches expected of a newly installed system. I am pleased with Centurion's response and would like to thank Mark Canning from the head office and the Centurion serviceman from the Perth office for their assistance.

We recently had one of your garage doors installed in our new house by Impression Homes. I would like to say that your installer did an excellent, nice and neat job. It's nice to know that some people still put pride into what they do.

I ordered a remote control this morning for the garage doors, and within 30 minutes, I was informed the item was shipped. Now that is Exceptional service!

My house was just 2 years old and my garage door panels started rusting. I spoke to the builder but they didn't do anything about it. I spoke to Centurion Garage Door and even though the door was out of the warranty period they changed the panels as an exception. I am happy with my door and it looks as good as new :)

The sectional door I had fitted by centurion garage doors goes up and down when I press the button, and thats the only positive thing I can say about it.
The door is one of there standard double garage models which is too flimsy and can't handle anything other than moderate winds as I discovered when I went outside on a windy night to see it bending inward about 20 centimetres against my cars bumper. It also popped one of the main brackets on the back of the door off which made the door unusable. The following morning I rang them and eventually got to speak to a woman (after being on hold for 20mins) who organised a guy to promptly come and fix it.
This door is so flimsy Ive actually made a temporary timber brace to put up against the back of the door on windy days/nights because I'm worried its going to completely blow in and wreck my car, what a joke.

Found this garage door company to have a high standard in service and their garage door to be of a high quality. Very satisfied and would highly recommend this company.

Huge thanks to the guys at centurion
Recently did an investment property, and the advise and cost effective options
Centurion provided was fantastic.
Value for money was the key !!!!!

The amazing team at Centurion recently helped me make a great choice over a new door to suit the front of my house. We are really happy and just wanted to say a big thankyou for making it all so easy:)

Centurion's initial consult was friendly, the process simple and the outcome - fantastic! Our new garage doors have created a whole new look for our home. Their modern and individual styles allowed us to think a little outside of the square, while ensuring that the overall finished look was congruent with our home. Very happy!

We had a Centurion Garage door installed a couple of weeks ago and are more than pleased with the result. The door has really complimented some existing renovations done to our home. The door not only looks stylish, it is so quiet compared to our old door. The installer was very professional and i would have no hesitations in recommending Centurion Garage Doors to others. Thank You.

We are a property developer who has had over 40 Centurian Garage Doors installed in the past couple of years.
Have always been very happy with the product. On 2 occasions in over 40 doors garage doors the doors needed to be adjusted shortly after the installation. One phone call was made to Centurion and the problem was sorted straight away and we have not had a problem ever since.
The service was exceptional.

From the first phone call to having the new garage door fitted, we've had quick and excellent service. Our queries were answered directly and the door looks and works great. We are nearing the end of a new home build and it was fabulous to deal with a company that is profressional in all areas.

We had our Garage door installed a few weeks ago and are thrilled with the new look and increased security of our home. Service and communication throughout the whole process of quoting, ordering and installing our new door was outstanding! Thank you!