Reviewer Photos & Videos
My partner and I have been on the market to rent a home in Newcastle. The agent who showed us the units treated us like we were stupid. I am not the type of person to leave reviews but this experience was so genuinely horrible I was forced to warn people to avoid dealing with this company. The renting market is so competitive they have more applicants than they can handle. This leads to poor customer service on their end. I asked for a paper copy of an application which he said he “didn’t have” and then proceeded to tell me “you can’t apply unt...il Tuesday anyway just call on Tuesday and ask your questions then”. Rude but acceptable I figured I wasn’t getting anywhere with this agent and I could get more info over the phone on Tuesday. This is after the long weekend for Easter mind you. When I call on Tuesday I politely ask if I was able to apply and told her my few concerns with the property (there wasn’t a phone line in the home at all). This woman cuts me off and tells me they’ve leased the property out already, she does a slight awkward chuckle and just says “so yeah”. I said “wait I was told we weren’t able to apply until Tuesday” she told me there wasn’t anything she could do. Unhelpful never dealing with these crap ever again waste of time. Need to train their staff better and to not discourage people from submitting applications.
Poor Service levels
Poor service all round form a property management company.
You could do a better job your self.
Unable to organize a repairs with any sort of organizational skills what so ever.
Even after discussing a very clear set of instructions with the principal licensee they still went ahead
with deducting money from my account without any communication nor authorization.
It seems this branch is a law on to its own.
They are happy to take your money every month but no level of understanding of service given.
Money for Jam
I would strongly recommend try another property manager or it may be easier to manage it yourself.
Coming back soon and I will write accordingly.Education is changing and adapting to meet the needs of the 21st Century. We live in a globalised world and it is the role of education and educators to prepare young people for the world they are part.ty
Unprofessional Rude Staff in Toowoomba
During my rental they rarely contacted me and were very slow and totally unresponsive when I needed to contact them.
Now that my lease is over I receive daily rude phonecalls and emails arguing everything.
In one trip to their office the gentleman waiting before me was treated unbelievably rudely and when my time came the exact same manner was used on me.
Would never recommend
Height of unprofessionalism and buyer harassment
Agency: Century 21 Toongabie, NSW.
The agent made me come to their office and sign the agreement for buying a property and pay 0.25% deposit on Saturday evening. Then she texted me on Sunday morning saying they received higher offer and I need to increase my offer. I was extremely disappointed as well as shocked at this. How can they still continue accepting offers when they have already made me sign the agreement and accepted 0.25% deposit? She (the agent) didnt answer my call when I tried to speak to her and when she called me back she asked...
Unsympathetic, unresponsive, antagonised relationship with landlord
During Covid experiencing financial difficulty the agent did not respond to my request for relief for months. Equally poor with communication to the landlord. Bluntly told me on a Friday I had to pay everything outstanding or they would terminate my lease, rendering me and my children homeless. The same day then hand posted the notice without notifying me or having had a chance to pay anything in what would have been one hour.
Now It’s ending up a tribunal with us all worried sick. It’s consumed so much of my time that I should have spent worki...
Completely Unwilling to do job
6 months of complaints, without resolution.
They fobbed off complaints, unwilling to claim responsibilty for their failures.
They have failed to return calls, speak as though they are a legal authority (they aren't) and are rude on the phone.
They remain the only business I have lost my temper at. They seem to be able to get away with doing nothing about any issues.
The agent would like to increase my rent just because she heard that I call asking about another apartment that is more expensive than mine. I did not go for a inspection, I did not apply for anything and the apartment I asked about was not even for me. Completely insane.
I can see multiple reviews are already saying what I would like to say, so I'll sum it up in a couple of dot points. Just read all the other one star reviews and we all agree:
- Office staff are rude, dismissive, unhelpful, and would obviously rather be anywhere else than helping potential tenants or buyers. Staff at multiple different offices are unfriendly and try to usher you out of the office as fast as they can.
- Application process for a house is long and convoluted, and they ask for unnecessary information, such as "Will you be parking ...
Terrible service and rude staff
Rude agents and receptionist. They don’t care about tenants and don’t even know how to listen before they rush to be really really rude. No communication skills. They don’t listen where there is an issue to discuss. They don’t think. For example, that happened to us as tenants ; if the owner wanted your wardrobe to be fixed. They send a handy man to make it LOOK fixed, they take photos to prove it. If you tell them the wardrobe is now closed and it doesn’t function right that it could not even open, they say we have to do what the owner wants no matter what and you have no right to complain . Systematic people who don’t want to listen or understand. They eventually give the tenants and owners fake services. Not recommended at all.
Agent Review _ Frank Tallaridi
One of the worst agent I have across, absolutely unprofessional. We were interested in buying a property which was of our great interest and he played games saying owner is overseas and requires written approval which we did and he made us drive 25kms almost 2days almost assuring selling the property to us and at the end he sold to someone else just for 3000AUD extra which we could have afforded.Please don't fall for Frank , the worst agent in the market.
Cronulla - Mismanagement of rental property including not even having a key
The company neglected to pay my outgoings for council rates, water rates and strata levies so I never knew what my income was.
After the last surprise when two lots of outgoings were behind despite money being in the account I changed agents.My new agent went to collect the paperwork only to inform me century 21 had not even kept a key!
Avoid at all costs
They don't even deserve 1 star!
Century 21 I will never deal with them ever again! The way the conduct themselves as individuals and as a company is appalling! The have no respect for you and do not care about any of your health and safety needs.
They never call you or answer your calls. If they ever do call you its to attack because they need access to the apartment between certain times during the day where I am at work! They make you feel like crap, thinking they know more than you do about rules and regulations. They say anything to you even if it's rubbish.
Do not go ...through this company as they are a horrible company run by people who are only there for their paycheck week to week. They could not give you the time of day. Never speak to a manager or someone higher as they will say harsh words to you over the phone and then end the call. This company is a joke!
A company I will avoid for ten life times
After being treated terribly for a whole year as a renter, I will not go near C21 ever again.
Young dumb agents which don’t show for inspections when I’ve taken the day off work.
$450 cleaning bill, we had left the place spotless and in better shape than we found it, clearly they are banking on renters not being able to wait for a bond/tribunal decision.
I applied for the a property to lease. They never bother to call or email regarding the status of my application. very very rude employees. i suggest don't deal with them, they are very unprofessional. Try another realestate in area, which are very nice and good people.
Atrocious to deal with
They really care little for their renters. Ask something to be done? Well, in their own good time. It then gets back to me from the landlord they never even passed messages on to him and so on and so forth. Talking to one of the handymen who do some work for them even he wouldn't go through them. He says he persistently hears from renters that Century 21 are the worst to deal with. Judging by the other reviews in here it seems to be consistent across the country this "company" is best avoided. The one star given is being kind.
Treat renters like human garbage
Took 1 months to get a bond refund, first they got the final water bill wrong and had to rectify it. Then one of the managers recently had kids so was too busy to process our bond. This left us out of pocket for too long.
Neglecting tenants health and safety
I have been living in my residence for 4 months now with no actions taken on any of the pre existing issues that were promised to me would be felt with once I had moved in because apparently 3 weeks cross over between the last remnant and myself was not long enough for century 21 to action these. Not only am I still for waiting a fire alarm to be fitted I have months ago come to century 21 and informed them of a rat issue. They proceeded to tell me I was the only one experiencing an issue so they haven’t been able to get approval by the owners ...of 3 garden avenue to attend to the issue. Even after I have called emailed and gone in personally to inform them of the issue over the last months and told them I have seen it myself. This negligence and a hole leading to underneath my dishwasher from the outside wall has lead to a huge health and safety issue, the decaying rat has been a feeding source and breeding ground for hundreds of maggots that over the last 48 hours hatched and became huge blow flys flying through my apartment. Highly distressed I have emailed and called and texted my real estate agent Ryan and requested his urgent attention in pest controll even though he had failed to respond to my emails from the beginning. Finally after hours after a whole 9 1/2 hours following my original email that day I was told by [name removed] that his management and himself didn’t consider this an urgent matter. Telling me simply to stay in a hotel and vcat can decide whether I will be compensated. After having a whole day he waited until after hours to begin calling pest specialists and told me there’s no one to help at this time 9:30 pm and if I wanted to try that’s fine too. First google search and I found someone willing to come straight out. Then I told [name removed] great news I have a specialist available. He proceeded to say he has someone for Saturday morning as it’s late now and no one can visit. The pest control expert came to eliminate the entry of the rodent blocking the holes so no new rodents could crawl easily into my appartment but without authorization of the realestate company he unfortunately couldn’t remove the dishwasher to remove the decaying rat that has caused the issue and repulsive smell. This approval has not been given to the pest expert so the dead decaying rat remains in my kitchen and I am told that the property managers have done what needs to be done. And if I organise a plumber to remove the dishwasher I will be paying for it as there is no issue with a dead animal being stuck in my kitchen. So I am expected to live with a dead rat in my kitchen thanks to century 21 reach in balwyn victoria.
Beware of hidden clauses in their lease agreements
NEVER sign another lease agreement with “Special Conditions” they make you wave your rights as a tenant. It criminal and they do it anyway. Me and my wife found out the hard way. We lost our entire bond on top of paying a lease termination fee of $1800!! And because they couldn't rent the apartment at the same price that we were paying due to down tun in market. They are now trying to sue us. All this after the refused to let us go on month by month after our initial lease period was up. So we signed for another 6 months. Will never use this agency again.
- Verified customer
Century21 Kellyville are not what they advertise, or carry out their duties in looking after my rental property staff in property management in Kellyville are incompetent and have not full filled there part of a contract
Questions & Answers
It seams to me that most real estate Property Managers are not to be trusted ..Is this the Norm?
it looks like it, I have been looking through the reviews, I cannot find anyone that I could do business with without a risk. Century 21 South Eastren, packenham, Victoria
seems to be Ok. We have a property in Officer we rent it out! Not sure if I will sign up with them. The contract is only 4 months period.
I am a naive property owner recently signed on with C21 to get my property rented. Already experiencing little/no communication, gate keeping and inconsiderate staff, don't return calls, don't call when they say they will. I am signed up for two friggin years, no tenant yet. Reading all these terrible reviews from both tenants and landlords chills me to the bone. I came here looking for evidence that I was either expecting too much in my wish for feedback and communication or that my sinking feelings around being treated with disrespect and disdain by superficial 20 somethings do have some basis in reality. Astonished and shocked by what I have got myself into.
Can anyone advise how I can get out of this contract? I feel that my choice of agency will deter good tenants who do their due diligence with agents and I have no trust in the company after being signed up for only 7 weeks. I made a mistake by not thoroughly researching agents
Thank you Jenny. Checked - there is no 90 day rule. I understand now that I am technically up for 50% of 21 months of potential management fee - that would be the agreed management fee percentage based on the current advertised price (I assume). If I want to terminate the agreement without 'good' reason (a good reason being me having to prove agent's breach of our agreement which I cannot do as they have not). I'm in no position to pay them out so soon so believe will just have to wait if out until I can afford to extricate myself.
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