Hopeless is the right word to start off this review. 'You get what you pay' is totally apt in my case scenario so advice to all investors - if you are paying anything more than 4.4% rental management fees or 1% sale commission you better negotiate as you won't get any better services from these guys if you are paying more.
My reason for 2 stars, been with them for last 7 years for rental management and more recently for property sale, so will give them a plus for first few years when his dad use to be in control of things.
Constant follow u...ps and telling them what needs to be done is a standard protocol as things are far from being done in an automated fashion and have to be repeated time and again because they don't incorporate any lessons learnt. My property settled about 2 months ago and still chasing them for accounts statement (which should be a very obvious thing to be provided but not with them) and interest accrued as promised on 10% deposit in trust account as ours was a 4 month settlement and would be a decent amount to pocket. Had to go to tribunal thrice for tenants defaulting (god knows how much fees I paid for their attendance) which I am not sure it is Sydney tenants specifically in that area or their selection process.
Proceed with Caution
I purchased a house with Century 21 in July 2019. Early warning signs of poor professional conduct included the fact that on the day of auction their agents forgot to bring the “Sold” sticker for the display board and had insufficient copies of the printed contract. This led to problems when errors were subsequently made completing the forms, and disappointment in not being able to officially mark my first home purchase - a big moment for me and my family.
This was followed by considerable difficulty scheduling the few appointments and inspect...ions required prior to settlement. Agents were difficult to reach via phone and frequently unavailable to meet – a surprisingly different experience to before the sale, when quick responses could be expected to phone calls and inspections easily arranged at one’s convenience. Difficult negotiations were required to secure a pre-settlement inspection date, and my agent went so far as to suggest that a pre-settlement inspection was not even required, stating repeatedly that it was “impossible” there should be any issues (a nice assurance, though rather poor understanding of statistics and due diligence). At the pre-settlement inspection, not all keys were made available for checking, and at handover after settlement other keys were found to be missing. Most concerning however was the finding that, even prior to settlement, information regarding my home purchase that I had specifically requested to be kept confidential had been disclosed to other companies. Through an entirely chance encounter, I made the unfortunate discovery that my information had not only been disclosed to another real estate company without my permission, but shared in publications used for sales and promotion. Overall, Century 21 demonstrated poor organisation and communication, and deeply concerning practices in regard to privacy and handling of personal information. Not a company I would personally trust to do business with again
Don’t give a rats about their rental customers
Called on Monday to say A/c had broken down. Four days of over 40degrees was forecast to occur in three days time. No response, nothing. When I called on Thursday the agent acted as if it was the first she’d heard of my problem and asked if I would be home that day. Who, I ask, doesn’t go to work? No I won’t be home, I am at work. No follow up, not a word. No call back. I spent a long weekend in temps up to 46 degrees with no aircon in my bedroom. Not happy. Seems they don’t care. I’m pretty sure they slept well. I certainly didn’t. Terrible customer relations.
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Poor perth service
Perth city century 21 were the agents for the rental property I lived in. The property manager constantly changed and information was never relayed. They were the most disorganized agency around. Thankfully I left the property but had many problems moving out as they didn't inform the new property manager that I was leaving even though my lease was ending. They told me it was my responsibility to chase them up, that I would have to pay another month of rent, whilst being extremely rude. They always said they would get back to me but never did. How can you chase people up when they are constantly changing?
Disorganized, rude, slow, lazy, incompetent
Rude and arrogent office staff
I rented through century 21 Campbelltown on a 12 month lease. I was always in advance with my rent and when I advised them by email I would be breaking the lease I was advised it was a 4 week break lease payment. I agreed and as I was always 1 week in advance and paid right up to the last week I new I would be in credit for 1 week and took 3 weeks rent to the office. The girl I had been emailing ([name removed]) also had agreed in the emails the same amount. When I arrived at the office I was informed I was 1 week short in the break lease pa...yment, I asked to speak to [name removed] who came out and I explained that we had agreed via emails of the amount, she said no we hadn't & I owe 1 week, I asked her to print of the emails, which she did, as I read it out to her she said, no it doesn't "mean" that and started to get antagonistic towards me,. I then asked her to print me a statement, this she did and slammed it on the counter in front of me, this of course made me angry and I stated I did not want to speak to her and find me someone else, she constantly shouted over me after 5 times making the same request she backed off and as she turned the corner called me a [censored word removed]. I waited a couple of minutes when another lady came out, meanwhile I have checked the statement to find they had not receipted me for the last payment I had made this new lady then went in search of her ledger and said no I hadn't paid, I pointed out that I paid weekly at the same time on the same day into their bank account. Off she went again, she then found that she had banked the money into a holding account (because we would no longer be renting the house for that week). Mind you they had know for 4 weeks prior that I was moving out and what day I would be handing over the keys, the logical thing to do would be to make note on my file that the money was in the holding account. No apology was given. Then we come to the bond. The house was not in the cleanest condition when we entered and I took photos and complained of various things, when we left they told me they would not sign the bond release until we had cleaned two of the items that was in my original complain (do they not look at photos). Eventually my husband was told they would sign the release, he took it down on Friday 23rd August, of course no one was there to sign and he was told "don't worry we will get it signed and send it of ASAP" Well I don't know what their ASAP means but as at this morning 29th August nothing had been done. My husband called and was told by the receptionist she had just faxed it. What the!!!! I have the right to be treated with respect, not be spoken to in the manner to which I was, and then when they were proven wrong to be given an apology. I have the right to expect my bond money to be returned to me within a reasonable time, not be put to one side and have to chase it. This is the first (and last) time I will ever rent, especially with Century 21 house was not clean when we moved in
taking excessive bond
C21 charged me what i feel was an excessive amount of money when i vacated the house ~$850. I had cleaned the house throughout, and accepted that there was a small amount of sand and a couple of blades of grass in the property which i said i would pay to have cleaned. When confronted over the excessive cost, and asking for reciepts and why the cost for sweeping up was so excessive C21 would not respond to my questions. I eventually found out that i had been billed for a myriad of other items.
deceptive, excessive gauging
Questions & Answers
It seams to me that most real estate Property Managers are not to be trusted ..Is this the Norm?
it looks like it, I have been looking through the reviews, I cannot find anyone that I could do business with without a risk. Century 21 South Eastren, packenham, Victoria
seems to be Ok. We have a property in Officer we rent it out! Not sure if I will sign up with them. The contract is only 4 months period.
I am a naive property owner recently signed on with C21 to get my property rented. Already experiencing little/no communication, gate keeping and inconsiderate staff, don't return calls, don't call when they say they will. I am signed up for two friggin years, no tenant yet. Reading all these terrible reviews from both tenants and landlords chills me to the bone. I came here looking for evidence that I was either expecting too much in my wish for feedback and communication or that my sinking feelings around being treated with disrespect and disdain by superficial 20 somethings do have some basis in reality. Astonished and shocked by what I have got myself into.
Can anyone advise how I can get out of this contract? I feel that my choice of agency will deter good tenants who do their due diligence with agents and I have no trust in the company after being signed up for only 7 weeks. I made a mistake by not thoroughly researching agents
Thank you Jenny. Checked - there is no 90 day rule. I understand now that I am technically up for 50% of 21 months of potential management fee - that would be the agreed management fee percentage based on the current advertised price (I assume). If I want to terminate the agreement without 'good' reason (a good reason being me having to prove agent's breach of our agreement which I cannot do as they have not). I'm in no position to pay them out so soon so believe will just have to wait if out until I can afford to extricate myself.
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