Device unsuitable for distribution in Australia
This device is unsuitable for distribution in Australia, due to:
1 Non-availability of spare parts
2 Wearing parts, particularly spool, spool cover and mounting sleeve defective design causing early wear
3 Poor design of spool making feed of trimming line extremely difficult
4 Inability of Kogan to service customer requirements for repair/service of device.
5 Lack of adequate detailed manual to enable DIY servicing of device.
Purchased in January 2017 at Kogan.com.
Expensive single-use unit
The line trimmer is fantastic.
The problem is that you cant refill the line when it runs out. So my $250 unit (kit comprising skin and battery charger plus extra battery) worked fine until it came time to reload the line.
I contacted Kogan whose initial response was to send a snarky reply with the user manual.
So I replied with a video showing that my query arose from following the user manual... it tells how to remove and refit the line/spool. But not how to restring the spool or where to source a replacement part.
A month later and im still waiting. Apparently Kogan escalated it to the Chinese manufacturer who hasnt got back to them.
Purchased in September 2019 at Kogan.com for $149.99.
|Category||Battery Whipper Snippers|
|Handle Type||Loop Handle|
|Shaft Type||Extendable / Telescopic|
|Power Source||Battery (Removable)|
|Engine Type||4-Stroke and Lithium-Ion Battery|
|Engine Displacement||300 cc|
|Cutting Head Type||Line|
|Line Diameter||1.6 mm|
|Manufacturer Warranty||1 year(s)|
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