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Humm
2.2 from 334 reviews

Incompetence...

My initial purchase was processed in April and goods were collected.

I have another contract sent today, as the previous allegedly didn't get actioned by the store somehow in the transition from Certegy to Humm. ($3.50 per month Certegy contract as previously agreed)

I would have used another purchase method if I had known Humm take $8.00 per month.

1 call of over 20mins to be told the $8.00 still stands.

Just on principle, I'll never use them again.

Transparency
1 comment
Hi Sean, Thanks for your contact. The $8 monthly fee is part of the new humm fee structure. Under Certegy Ezi-Pay there was one monthly fee of $3.50 and generally two payment processing fees of $2.95 for a total of $9.40 a month. Under the new humm offering; you will be charged a lower flat fee of $8.00 a month. For more info, visit: shophumm.com.au/how-it-works. Regards Humm Support Team

If you know how to use it, this is the best option to go for

Although I read all of the reviews here, as a customer, you need to understand, how interest free payments work. It is interest free if you are adhering to the time frame of payments that is being informed to you. Any changes, will obviously incur charges/fees. Even though they say it's fortnightly, make it a thing to ask the store people to make it monthly, if it suits you well. Any product in the market will be fruitful if you know how to use it. I've used Humm/Oxipay for a good two years now. I haven't faced any unannounced increase in fees/charges because I make it a thing to double check before finalizing my purchase. End of the day, unless you sign the dotted line, nothing happens.

Transparency
1 comment
Hi Naresh, Thank you very much for your feedback and review. We really appreciate you taking the time to do this and look forward to dealing with you in the future. Regards, The Humm Team

Very unhappy

I've been with certegy for many years and have made many purchases, after paying off a dishwasher I decided to purchase a new vacuum only to find out it now has to be paid in 5 fortnights, WHY would you do this. So after many years of customer I will not be using your services again, thank you and goodbye.

Transparency
1 comment
Hi Samantha Thank you for your feedback. When applying for humm little things purchases you have a choice at point of sale to choose either the 2.5 month plan(5 fortnightly or 10 weekly) or the 5 month plan (10 fortnightly or 20 weekly). With the 5 fortnightly plan you do incur any fees or at all, with the 5 month plan you will incur the $8.00 monthly fee. Payment plans need to be discussed with merchant/ retailer and selected at point of sale. If you require further assistance, please call our team on 1800 088 151. Regards Humm Support Team

A big let down

Pre-approval one day, zero credit the next! Had lube mobile it to repair car after getting approval the day before....some repair done only to find out no credit...Humm do you actually know what you are doing?. We were with Certegy for 14 years and never one problem, why change what was not broken? i can only assume that the system you now have generates a bigger profit margin for you. Any loyalty to any previous customers means nothing. We will never recommend you to any-one we know. Your company through your actions humilated my husband.

Transparency
1 comment
Hi Heather Thank you for your feedback. Looking further into your husband's account with Lube Mobile, I can see that you have spoken to a representative at point of sale and you have decided not to go ahead with the contract. Approval was give for the nominated amount. If this is not correct, please call out team on 1800 088 151 to discuss further. Regards Humm Support Team

Was a VIP Now I'm Not???

I've had a VIP status every time I've used humm. I find out today that I'm not. Why is that considering my automatic $5000 approval and 100 percent payment score.

1 comment
Hi Jason Thanks for your enquiry. We need to look further into your individual finance needs and to advise you with correct information. Can you please send through your contact details to customerexperience@certegy.com.au and we will be in touch. Regards Humm Support Team

Useless

So this is the 3rd time my call has been escalated ( still nothing will get done )as I can’t see my purchase or any details in my account
3 months since Humm took over, can’t wait to finish and close account. Unfortunately I have to rate 1 star

1 comment
Sorry to hear of the issues you are having in accessing your account. Can you please send through your contact details to customerexperience@certegy.com.au and we will follow up and assist you with your account linking. Regards Humm Support Team

Not happy with HUMM

The change from certegy to Humm is not customer friendly.
I loved Certegy and had been a customer for many years buying many items especially around Christmas time.
I have only received a very basic email about the changeover and to be honest it tells you nothing about the changes.
The new app is nothing like certegy and it is actually no where near as good.
I have a small balance owing which I think I will pay off.
Why change something that wasn’t broken?
I had a great credit history with Certegy.
I just rang Humm and they have to load all my previous purchases into the app. I could previously see everything that I needed.
They then mentioned that a bank statement will need to be uploaded in future.... what??

I think this change is a big mistake for Certegy

Transparency
2 comments
Hi Justin Thanks for your feedback and comments. Certegy Ezi-Pay and Oxipay have been rebranded into humm. Humm is powered by Certegy Ezi-pay and so we are still the same company. Please click on the following link to further assist you with humm changeover and the new fee structure. https://www.shophumm.com.au/how-it-works Bank Statements are only requested if you are boosting for a nominated amount up to 10,000. All previous available credit and offers are still valid under humm. Regards Humm Support TeamAs a long time customer I am letting you know that I don’t like the changes. It was your employee that told me about the bank statement having to be uploaded for big purchases. The new app is terrible. I cannot see any of my past purchases and was told by your employee they would have to be loaded and there was no time given for this to happen. What a mess and so unorganized. I have a small balance owing which I will pay off and am not likely to use Humm in the future.

Certegy customer appalled by new $8 monthly fee

I've read the previous reviews and humm's response. The previous fees were only $3.50 a month despite what humm have said. My transaction history doesn't lie. We have received zero notification that an increase in fees was coming. Lucky for us we are at the end of our contract so will be paying it out early and not returning. It's a real shame considering we were looking at taking on our next home improvement again. Roller shutters and solar panels worth more than $10,000 in business over the last 5 years is walking out the door.

Transparency
1 comment
Hi Emma Thank you for your feedback. With Certegy Ezi-Pay, fee structure was that customers paid a $3.50 monthly fee and 2 x 2.95 payment processing fees (which was included in the direct debit payment) total being $9.40. With humm we have merged 3 fees into one and capped it at $8.00 monthly. Please email your contact details to customerexperience@certegy.com.au and we will be happy to email a copy of your contracts outling the previous contract fees. Thanks Humm Support Team

A disgrace

Tried to log into my account several times they keep saying need more information. Fed up with this crap. Been with certagy for years. Going elsewhere where i get satisfaction.

Transparency
1 comment
Thank you for your contact. Information may be requested so that we can verify your details and link your data. For us to look into this further, please email your contact details to customerexperience@certegy.com.au and we will be in touch. Regards Humm Support Team

New credit criteria

I am concerned about what seems to be the new approval system. I haven't always had the best credit but found that hadn't been a problem through Certegy but seems to be a problem through Humm. It as always been that approval was based on your history through Certegy with the benefit of the VIP cards being offered to good customers. I have recently had a problem with my energy supplier, does that mean that I would not be approved by Humm even though I have been a Certegy customer with an exemplary record for many, many years. My next big transaction would be car repairs and they don't apply until after the work is done, if my application was declined on this I would have no way to pay in full on the day. It would be sad if this new system drives away loyal customers as Certegy has always been awesome as it was

Transparency
1 comment
Hi Bonnie Thanks for your feedback. So we can correctly advise you in regards to the approval process and to individually look into your finance needs, please email your contact details to customerexperience@certegy.com.au and we will be in touch. Regards Humm Support Team

Dodgy

We have previously been with certegy and no issues, our monthly payments made and well in advance with our payments. Now all of a sudden monthly $8.00 fee is being taken from our bank account with no authority or been advised or any changes in writing by post or email at any time. We have escalated this to the relevant departments to have this investigated. We have contacted Humm and had nothing but rude and unprofessional staff, which is not acceptable!! Just as well we keep records of all conversations as proof.

2 comments
Hi Jenny Thanks for your feedback. I can see that you have spoken to a manager in regards to the new humm fee stucture .Copies of previous contracts are being emailed to you as requested. If there is anything further we can assist you with, please call our team on 1800 088 151No email has been received as requested. We asked to speak to Internal Dispute Resolution section (IDR) and we were ignored and not put through, instead a so called manager took the call and nothing has been resolved at all and we will be escalating this matter to AFCA and other relevant departments. Details were given out by the so called manager and our ID not confirmed at any pointt, which is required as per privacy laws. Breaching privacy laws.

Fees being charged and not notified - and we don't do direct debits anyway

We are now being charged an extra monthly fee of $8.00 and never advised of this happening. People affected by this should take this matter further, this is not professional at all. We certainly wont ever be using Humm for anything further!!! Staff are rude and don't listen and just try and make excuses. We have heard so many customers in the same boat, disgusting

Transparency
1 comment
Hi Jen Thanks for your contact. The monthly fee is not an additional fee, its part of the new humm fee structure. We have merged three fees into one easy monthly fee. Under Certegy Ezi-Pay there was one monthly fee of $3.50 and generally two payment processing fees of $2.95 for a total of $9.40 a month. Under the new humm offering; you will be charged a lower flat fee of $8.00 a month. For more info, visit: https://www.shophumm.com.au/how-it-works In regards to being notified, please send through your contact details to customerexperience@certegy.com.au so we can get in touch to check details on file are correct. Regards Humm Support Team

Hike in monthly fee without warning

Like many before me, got charged $8 randomly and found this page. Will be terminating my plan early.

Been a loyal customer for about 9years, but time to find better customer service.

Transparency
1 comment
Thanks for your contact. Humm has a new fee structure, and yes the monthly fee is $8.00, but we have removed the 2 x 2.95 payment processing fee off your current direct debits as well as the previous monthly fee of $3.50. In total under Certegy Ezi-pay you would have been paying 9.40 monthly or if you were a customer prior to 2013 fees would have been $8.80 a month. This is a positive outcome for our humm customers moving forward. For more information, please visit: https://www.shophumm.com.au/how-it-works Regards Humm Support Team

Alarming Information

I have bought many items with Certegy Ezi-Pay since 2007 and have never had one problem. I find all of these reviews quite alarming, but I am grateful I happened upon them. Thank you to all for the in depth discussions, I feel well informed and have no doubt that I will never go there again.
I am going to let this train wreck keep humm.....ing along.
Good luck to all of you poor customers. And a shout out to Bel. Very informative!

Transparency
1 comment
Hi Julie. Certegy Ezi-Pay and Oxipay have been rebranded into humm. Humm is powered by Certegy Ezi-pay and so we are still the same company. To access all correct information in regards to our positive changeover for our customers, please visit https://www.shophumm.com.au/help Regards humm Support Team

Poor business practice

Wrong that I wasn’t notified that my account keeping fee was being taken out of my account. Just lucky that I had money in there. $8 per month is EXCESSIVE!!! Not even my bank charges that for my mortgage. Poor business practice, poor customer service. Absolute robbery to charge $8 per month. Banks recently got slammed for excessive fees. Humm is no better. Disgusted and disappointed :(

2 comments
Hi Sara Thanks for your feedback. We are merging three fees into one easy monthly fee. Currently under Certegy there is one monthly fee of $3.50 and generally two payment processing fees of $2.95 for a total of $9.40 a month. Under the new humm offering; you will be charged a lower flat fee of $8.00 a month. For more info, visit: https://www.shophumm.com.au/how-it-works Monthly fee is requested on the first business day of each month. If you would like further assistance, please call our team on 1800 088 151. Regards Humm Support TeamIt’s still an exceedingly unreasonable fee. I don’t care how you sugarcoat it. It’s excessive and not even banks would dare to charge that sort of fee. I didn’t choose this payment option, it was forced onto me. You need to do a better deal for your customers.

very frustrating

hi I tried to find out if my payments are complete as the purchase has been paid in full no way of knowing and they keep taking money the phone they give disconnected no way of phoning them

do not stay with them

I was a certegy customer for years no problem at all but humm is terrible no communication and they steal your money when account paid no way of closing account

Transparency
7 comments
terrible companyHi Kim Sorry to hear of the issues you are having in contacting humm. Please call our team on 1800 088 151 and they will be happy to provide you with a balance of account and a statement. Regards Humm Support Teamit says its disconnected

At last good news!

After a few contacts I finally received some good news today from Humm. They have now managed to populate my Humm page with all of me previous Certegy transactions. To all those trying to sort out their issues, may I suggest you maintain the communication. A special thanks to M..y from Humm who telephoned me a short time ago, thank you so much. 5 star service at last!

Transparency
1 comment
Thank you for your positive feedback Phil. If we can assist you in any other way, please don't hesitate to call our team on 1800 088 151. Regards Humm Support Team

No notice of change

No notification of change from Certegy to new Humm, bad service. Have been a customer if Certegy since 2012, never missed a payment and had great limit of $4,500. Now having nothing and they want access to Bank Accounts!!! Increased fee $8 from $2.90 but say they are cheaper. Have $104 owing which will be paid 10/7/19 and they charge me $8!!! Will not be a customer of this company at any time!!!

Transparency
1 comment
Thank you for your feedback. Fees in fact are cheaper than before. With Certegy our fee structure was customers prior to 2013 paid 2.90 monthly fee and 2 x 2.95 payment processing fees (which was included in the direct debit payment)total being $8.80. Customer after 2013 paid 3.50 monthly fee and the 2 x 2.95 total $9.40. With humm we have merged 3 fees into one and capped it at $8.00 monthly. Any available credit whilst with Certegy will be transferred over to humm. Bank accounts are only accessed if you are applying for a pre-approved amount up to 10,000 or if you boost up to 2,000 on little things purchases. In order to assist you with your individual finance needs, please contact us on 1800 088 151 or email your contact details to customerexperience@certegy.com.au Regards Humm Support Team

Fees up

I have used this company once. Then tried to login and it overnight became humm. Looked at the fees, went from $3.50 A month to $8.00 A month. Nothing sent to me in writing, still under original contract. Glad I was at the end of the term with 6 payments left. Paid it out in full. They stung me the $8.00 goodbye humm and your excessive fees.

1 comment
Hi Sammy Thank you for your feedback. We are merging three fees into one easy monthly fee. Under Certegy there is one monthly fee of $3.50 and generally two payment processing fees of $2.95 for a total of $9.40 a month. Under the new humm offering; you will be charged a lower flat fee of $8.00 a month. For more info, visit: https://www.shophumm.com.au/how-it-works. Overall this is a positive outcome for all humm/certegy customers. If you require any further assistance; reply to this email or call the humm Support Team on 1800 088 151

This change is terrible

No contact to advise of the change of name to customers? No contact to advise of my $2.90/month fee now being $8.00/month before just taking it out of my account ? How can you change the terms of a contract without advising customers in writing and both parties agreeing? Surely there are consumer rights here when a contract is already in place? Never been declined by Certegy over 8 years and now declines "little things". You have gone from amazing to terrible in the blink of an eye.

Transparency
3 comments
Hi Kirstie As long as your email address and postal address was correct with Ezi-Pay, customers were notified of the humm changeover. If you would like us to look into your individual situation, please call our humm team on 1800 088 151 or email contact details to customerexperience@certegy.com.au As for the fees, we have merged three fees into one easy monthly fee. Under Certegy there is one monthly fee of $3.50 and generally two payment processing fees of $2.95 for a total of $9.40 a month. Under the new humm offering; you will be charged a lower flat fee of $8.00 a month. For more info, visit: shophumm.com.au/how-it-works. Thanks Humm Support TeamInteresting read but since Nov 2012 over various contracts I have been charged a $2.90 monthly fee. If there are other fees they are hidden in my monthly payments. My email and postal address are both current and I, like many others were not notified until I went to sign in to my Ezypay accountHi kirstie Yes that's correct, If you were a customer prior to 2013, monthly account keeping fee was capped at $2.90. You were also paying 2 x 2.95 Payment Processing Fee which was included in your direct debit payment and advised in your contract. Under the new humm fee structure, you will pay a one off monthly fee of $8.00, which will still become cheaper for you. If you would like a copy of your contract or if you would like to further discuss your contract, please feel free to contact us. Thanks Humm Support Team

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Questions & Answers

Hi is Anthony payne im trying to sight up but every time i try to add my bank details this comes up.error occurred while adding card pre auth failed. I was wondering why. Thanks very much Anthony Payne.
1 answer
Hi is Anthony payne im trying to sight up but every time i try to add my bank details this comes up.error occurred while adding card pre auth failed. I was wondering why. Thanks very much Anthony Payne.

How come I was not notified of a change from Certegy Ezi-Pay to Humm?... I didn’t realise the change until I went to log onto my app. I’m not concerned about the change of name/company, however to be slapped with an increase of over 200% in monthly fees is a bit rude. From $3.50 to $8.00 per month... WTF?
No answers

Hi, have been paying my account since Dec 18 and would lke to know how much is owing as it is telling me I still owe an extrordinary amount still
1 answer
Hey Vonnie, Since i'm not from the Humm team, I wouldn't be sure about answering this. However, what you can do is, - Make a list of purchase(s) you've made using Humm/Oxipay/Certigy. - Get a Statement of your repayments made so far on the purchase(s). this should be available to you on the Humm App or website. - Compare it with the auto debits on your bank account and raise a case with the Humm team to sort it out for you. Regards, Naresh KM

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