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Certified Tech Direct

Certified Tech Direct (page 2 of 62)

4.9 from 1,229 reviews

Reviews

Review distribution

5 star
1,170
4 star
31
3 star
5
2 star
4
1 star
19

Daniel Masters

Daniel MastersGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Excellent service!

published

I bought my sister (@the_genius) a refurbished Pixel 2 from CTD's eBay store – it was as described and in excellent condition. Their prices are the best I saw as well. The item arrived within 2 days of ordering – I was blown away.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 2 128GB
See all answers

Maureen K

Maureen KSydney, NSW

Purchase of 3 x Iphone 8 Plus

published

Very satisfied with my purchase! Phones have been working fabulously since December with no issues and were as good as a new purchase even though they were purchased as "excellent condition". Would use them again definitely.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus 256GB
See all answers

I phone 7

published

I was very happy with the phone, it is like brand new. I needed some help to set it up and found the service very helpful. The problem wasn't the phone, it was me!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedI phone 7
See all answers
Simon

SimonSydney, NSW

I would strongly advise care when using this company.

published

I was sent a faulty phone despite paying extra for “excellent “. I returned it three weeks ago and despite contacting them multiple times and also requesting a refund I’ve had no contact. You can only contact them online and there is no information given other than we are looking into it. I’m strongly considering fair trade to complain.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 6 64GB
See all answers
3 comments
Certified Tech Direct
Jay D.Certified Tech Direct

Hi Simon, We understand that you had issues with the device you receive, however, our technicians would need to inspect and check the returned device before we could refund the transaction. Our sincerest apologies for any inconvenience caused.

Simon
Simon

Thank you for the comment. I am pleased to have received a refund but found that communication via live chat to be unsatisfactory and very time consuming. This led to a very long wait for the matter to be resolved

Certified Tech Direct
Jay D.Certified Tech Direct

Hi Simon, We sincerely apologies for any delay and inconvenience caused. You can always send us an email and we'll respond as soon as possible. Our email address is customer.support@certifiedtechdirect.com. Thank you


grace

grace

  • 2 reviews
  • Verified customer

good service

published

good service by CTD- i wasnt that satisfied with my phone and they gave me free shipping (if bought within 14 days) and gave me a refund back to my account fairly quick

Return Claim MadeYes

Mel

MelSouth-Eastern Region, NSW

This is perfect

published

It was very easy to navigate the website
I was very satisfied with the range of products
I’m very satisfied with the quality of the phone I got it’s like brand new perfect condition

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S7 Edge
See all answers

The reviewer stated that an incentive was offered for this review


Reliable, good value and trustworthy.

published

It was easy to find the phone that I wanted and its quality level once I had visited the store.
The phone is as good as new.
Need to be able to find the CTD store easier.
MikePan64

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Director

DirectorBrisbane

  • 16 reviews
  • 20 likes

Great service.

published

Just wanted to post a review to give these guys a shout out for their great service. I ordered a phone from them in January but it developed a strange fault. They were quick to respond to my queries and to send a replacement. Unfortunately that one also had a fault so I opted for a refund even though they did offer to send me a better class replacement phone. The refund was quick and their customer service team were polite and efficient. I will definitely check them out the next time I need a replacement phone. (I also seem to remember buying a phone from them previously a few years back with no issues whatsoever)

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedLG G6
See all answers

Khatrene

KhatreneHunter Region, NSW

Great service, great product

published

Khatrene recently purchased an excellent refurbished iPhone 7plus, just a couple of barely noticeable tiny surface scratches - well worth the discounted price- an excellent phone with product as described and delivered as promised.

Product Quality
Shipping
Return Claim MadeNo
Product PurchasedApple iPhone 7 Plus 128GB
See all answers

The reviewer stated that an incentive was offered for this review

dmarye

dmaryeGoldfields, WA

Easy, simple and quick.

published

Recently purchased a refurbished Google Pixel 2XL in "excellent" condition. The phone itself is almost like new with only some light barely noticeable superficial scratches to the screen. The phone was dispatched promptly after purchase and arrived within 4 days to my regional town which is fantastic!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 2 XL 64GB
See all answers

The reviewer stated that an incentive was offered for this review


Always deal with people you can trust!!

published

Have now purchased 3 items from Certified Tech Direct. All great experiences.
I deviated on one occasion to my detriment. The item purchase was not as described and luckily the appliance was still within warranty & the manufacturer picked up the pieces.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
See all answers

The reviewer stated that an incentive was offered for this review


Can’t believe they’re not brand new!

published

This purchase was 4 x Samsung S8 / S8+ refurbished. We chose “excellent” condition, and we really can’t fault them. The body looked excellent, phone works perfectly, & nothing looks less than brand new. Delivery was quick, package contained charging cable & generic earbuds.

We bought when there was a discount code on eBay, but price was excellent even without the code. We have now bought 7 phones from this supplier, and recommended them to others. Buy with confidence. Sign up for their newsletter.
esprit-for-me

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8+
See all answers

Excellent customer service and great products

published

Excellent prices and fast shipping (next day to country NSW). These guys are hard to beat for item quality with clear grading options and responsive customer service. Will be buying from you again. Thanks

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review


Super happy customer

published

I have purchased a few phones and accessories through this company. They have the best value for money a clear description of the product and excellent customer service. Very happy customer

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony xperia xz
See all answers

The reviewer stated that an incentive was offered for this review


Cloe.S

Cloe.SWide Bay-Burnett, QLD

loose parts & speaker problems

published

loose parts inside phone and have to use speaker phone to hear or be herd it is extreemly frustrating i have brought two phones same model and same problem with both phones. im demanding assistance how can i get assistance?

Product PurchasedSamsung Galaxy Note 5 32GB
1 comment
Certified Tech Direct
Jay D.Certified Tech Direct

Hi Cloe.S, We back the quality of our phones with warranty. Please send us an email and we'll assist you.

Kristyna

KristynaGreater Melbourne (Inner), VIC

My Iphone 8 refurbished is working fine.

published

My Iphone 8 works fine. It looks new. Happy with that.
The software on it had to be updated first, before I could set it up from my itunes backup. And it arrived with the old apple headphones that don't fit with it. The Iphone 8 doesn't have the universal plug for headphone anymore. I could really use the right headphones right now, so not convenient at all. Do I have to buy them separate now?

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

GaryS

GarySPerth, WA

Excellent Service & Product

published

Purchased my refurbished phone from CTD, the phone was just as described, in excellent condition as the product quality scale mentioned.
Packaging was better than expected really nice presentation.
Email correspondence through the whole process was excellent and arrived a day earlier than the proposed due date!
Thoroughly recommend!
Thank You
Garys0_3

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 Plus 128GB
See all answers

The reviewer stated that an incentive was offered for this review


Niki

NikiSydney, NSW

Excellent service and awesome product

published

Quality of this product is top notch, better than what I expected. The response from asking a question was super prompt plus they went out of their way to help me out even more! Thank you for the great service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 2 XL 128GB
See all answers

The reviewer stated that an incentive was offered for this review


Jemma

Jemma

  • 4 reviews
  • Verified customer

Good product, good service

published

I bought a refurbished phone from Certified Tech Direct (via eBay). The phone was as described, the condition was as described, and I had no problems with communicating with the seller. Postage was also fast.
Minor complaints: the phone came with a set of free headphones, but as there is no headphone jack they're kind of useless.
Manufacturer's set up instructions for the phone required an adaptor to sync new phone to old phone - however, the adaptor was not supplied. It was possible to set up the phone without it, so no big deal.
It would have been nice to have been supplied a screen protector or at least a polishing cloth (as I have had provided with previous phones)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Still waiting for my order...

published

Ordered my phone off a New Zealand website (where I live) and was unaware that the product would be coming from Australia. My tracking has stated that my order has been held at export hub for two weeks now (13days). Have been emailing the company constantly and received no real information on when my package will arrive. Do not order through this company If you are wanting your order to arrive within the expected time period as, from my current experience, It will not happen.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus
See all answers
1 comment
Certified Tech Direct
Jay D.Certified Tech Direct

Page 2 of 62

Questions & Answers

Joe T.

Joe T.asked

when do you guys restock

No answers

Chris B.

Chris B.asked

Why does the phone retain the Telstra operating software and can it be removed

1 answer
Coral Butcher
Coral Butcher

mine doesn't as far as I know. you should contact Certified Tech Direct, they are very helpful


chooky

chookyasked

how long does it take for the product to arrive?

No answers

Get an answer from our members and Certified Tech Direct representatives

Details

CategoryOnline Shops and Electronics & Computing Shops

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