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CGU Business Insurance

CGU Business Insurance

4.6 from 18 reviews · View Statistics
See the Best Business Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by CGU

Reviews

1.0
1 review
5
(0)
4
(0)
3
(0)
2
(0)
1
(1)
  • Value for Money
    2.0 (1)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)
  • Claim Resolution Time
    • 3+ months (1)
  • Claim ApprovedYes · No (1)
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Russ
RussPerth, WA

Poor customer service

published

I had a claim with this organisation and in six months I had one return telephone call.. poor service, poor organisation. The feedback and communication along with the ultimate outcome was second rate.

Value for Money
2/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Claim Made Yes
Claim Resolution Time3+ months
Claim DateMarch 2019
Claim ApprovedNo
CGU
Care TeamCGU

Questions & Answers

Air U.
Air U.asked

I tried to get an online public liability quote so I can qualify for a 10 per cent discount but get invalid URL error.When will this be fixed?

1 answer
CGU
Care TeamCGU

Hi Air U,
Apologies for the inconvenience.
We are currently experiencing difficulties online and we're trying to resolve the issue.
You can contact our team to obtain a public liability quote on 13 24 81. ~ Maya

Rod
Rodasked

What percentage of clams do cgu pay out

1 answer
CGU
Care TeamCGU

Hey Rod, CGU pays out 100% of claims that fall under the policy cover of the insured. ~Natalie

June
Juneasked

Where are the reviews for people who have made claims??? Of course the service is going to be impeccable, helpful etc when selling a policy, but I want to see how this service treat the policy holders who claim?!!

1 answer
CGU
Care TeamCGU

Hi June. No reviews of our claims service have yet been submitted by our customers. If a review on CGU Business Insurance claims is submitted, it will appear on the page right away, as CGU does not control this webpage - It is a public forum to which customers can share their experience as a customer. ~ Dylan

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