Very poor. Do NOT buy.
I took out insurance with this company despite having enormous problems because their online system was not working properly. Having done that, I am now getting constant spam i.e. three emails on three different occasions (9 in total) asking me if I want to buy the insurance that I have already bought. I have now contacted them and the best they will do is 'try' to stop them. Very bad service. Don't waste your time unless you want to waste even more time trying to stop them constantly harassing you.
Poor customer service
I had a claim with this organisation and in six months I had one return telephone call.. poor service, poor organisation. The feedback and communication along with the ultimate outcome was second rate.
Questions & Answers
I tried to get an online public liability quote so I can qualify for a 10 per cent discount but get invalid URL error.When will this be fixed?
Hi Air U,
Apologies for the inconvenience.
We are currently experiencing difficulties online and we're trying to resolve the issue.
You can contact our team to obtain a public liability quote on 13 24 81. ~ Maya
What percentage of clams do cgu pay out
Hey Rod, CGU pays out 100% of claims that fall under the policy cover of the insured. ~Natalie
Where are the reviews for people who have made claims??? Of course the service is going to be impeccable, helpful etc when selling a policy, but I want to see how this service treat the policy holders who claim?!!
Hi June. No reviews of our claims service have yet been submitted by our customers. If a review on CGU Business Insurance claims is submitted, it will appear on the page right away, as CGU does not control this webpage - It is a public forum to which customers can share their experience as a customer. ~ Dylan
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