1 photo
CGU Car Insurance
1.7 from 182 reviews · View Statistics
See the Best Car Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by CGU

Reviews

  • Value for Money
    1.2 (32)
  • Transparency
    1.1 (31)
  • Customer Service
    1.1 (35)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
    • 2-4 weeks (7)
    • 1-2 months (1)
    • 3+ months (13)
  • Claim ApprovedYes (12) · No (11)
Previous
Next
L.Le
L.LeGreater Melbourne (Inner), VIC
  • 2 reviews

Took 1 YEAR for 1 claims, and still on going troubles with court order!!! Worse insurance company ever!!!

published
Value for Money
1/5
Transparency
1/5
CGU
Care TeamCGU
L.Le
L.Le
CGU
Care TeamCGU
Istiaque A.
Istiaque A.Greater Melbourne (Outer), VIC
  • 2 reviews

Horrible in Handling Claim

published
Value for Money
1/5
Transparency
1/5
CGU
Care TeamCGU

Hi Istaque, I am aware you have brought this to our attention on social media and know you have been in touch with us since posting this. I do hope you get the resolution you are after and apologies for the way we've left you feeling. ~Natalie

Other Car Insurance

 
 

0.0
(1,234)
Gul
GulSydney, NSW

Liars!!!

published

I wouldn't give 1 star either. They never solve my problem and not even willing to solve the problem. I am waiting for more than 3 months to get fixed my car where the CGU's client at fault and CGU's response is "waiting for client's reply, so they can meet their obligations" and that "reply" is taking for that long and when I ask how long is going to take, they say "we don't know and we don't give time frame". Such a rip off company, liar, 0 customer service, lazy employees. You wait for at least 30 minutes to speak with the agent, when they answer your call, they even not apologatic, instead they are rude and never solve your problem. Not recommended, stay away from this company, hope they go for bankruptcy.

Value for Money
1/5
Transparency
1/5
CGU
Care TeamCGU
D D.
D D.Greater Melbourne (Inner), VIC

Wow, these guys are really terrible!

published
Customer Service
1/5
Incentivised Review No
CGU
Care TeamCGU
Car Insurance

Find out how CGU Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all

Worst Insurer due to claims process, painful nothing but hassles.

published
Value for Money
3/5
Transparency
1/5
CGU
Care TeamCGU
Danny
DannySydney, NSW

Rubbish

published

Had a crash and now my car is sitting at home waiting for it to be towed and assessed and they still cant come after over a week so Im gonna tow it myself.

Incentivised Review No
Insurance TypeComprehensive
CGU
Care TeamCGU
anna
annaGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

STAY AWAY FROM CGU

published

WARNING to steer away from CGU! Worst company ever! They will try and find any policy to try not to pay you what is rightfully yours. Even the top manager will fabricate his own policy to get away with not paying you and us workaholics cant afford expensive lawyers to fight against them. Do yourself and everyone else you know a favour - STAY AWAY.

Incentivised Review No
Insurance TypeComprehensive, Compulsory Third Party, Third Party Property Damage, Third Party, Fire and Theft and Veteran, Vintage and Classic Vehicle
CGU
Care TeamCGU
anna
anna

Thanks Natalie.

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

Avleen M.
Avleen M.1 June 2020
we-compared-reviews-on-the-top-5-most-popular-car-insurance-providers
Next

Horrible! Company that provides misleading information.

published

We have been with this insurance company for 3 years and it is only when it comes to being involved in a car crash that you realise how unreliable they are. Signed us up for insurance telling us that an under 25 driver was insured. When it has come time to claim a not at fault collision, it has been rejected because the cover had 'inexperienced driver' not 'age' as the excess. We were not explained this at the time of commitment.
Contacted the company and was told because the original conversation occurred in person, not over the phone there was no evidence/recording and that we essentially had no rights.
Company doesn't care about customers, only about dollars.
Wouldn't recommend to anyone.

Value for Money
1/5
Transparency
1/5
CGU
Care TeamCGU

Other Car Insurance

 
 

0.0
(1,234)
Neb-Maat-Re
Neb-Maat-ReAU
  • 48 reviews
  • 78 likes

Bureaucratic, argumentative & unpleasant to deal with

published
Value for Money
1/5
Transparency
1/5
CGU
Care TeamCGU
Neb-Maat-Re
Neb-Maat-Re
Neb-Maat-Re
Neb-Maat-Re
Car Insurance

Find out how CGU Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all

The Worst Insurance decision of my life.

published

The worst experience ever. I will never recommend CGU and cannot wait for the day I leave. CGU do not deserve a 1 star rating but that is the lowest I can give them.
Been with them 6mths.
I have contacted CGU over 10 times over 3wks and have never had a response.
There communication systems are call centres overseas and the assessor here never speaks to you. They have had my car 3 wks and they treat people with total disregard.
I contacted the financial obudsmen and they referred me back to cgu.
3 wks no car and no response from assessor after multiple phone calls and emails.
Never use this company is my recommendation.

Value for Money
1/5
Transparency
1/5
CGU
Care TeamCGU
Dom T.
Dom T.
Dom T.
Dom T.

The worst vehicle insurer in Australia

published
Value for Money
1/5
Transparency
1/5
CGU
Care TeamCGU

Other Car Insurance

 
 

0.0
(1,234)

Poor insurance company

published

My car was stolen for two months,Without compensation, they also asked the investigator to conduct a comprehensive investigation of me, including your income, your friends, call records,After two months, the police found my car. I need some repairs. They still try to stop me from repairing.I haven't fixed my car until now.During the claim period, you must pay for your insurance.Don't apply for this insurance company. They only try a thousand ways to make no claims! Very bad

Value for Money
1/5
Transparency
1/5
CGU
Care TeamCGU
Car Insurance

Find out how CGU Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Warren
WarrenMelbourne
  • 4 reviews
  • 6 likes

CGU got my policy wrong after a month, yeah right.

published

Hit from behind 1 month ago agreed a figure after 3 weeks CGU got policy wrong and I have to deal with 3rd party insurer Asked to get pictures of car but it has moved from Dandenong to Pickles Dodgy.

Incentivised Review No
Insurance TypeThird Party, Fire and Theft
CGU
Care TeamCGU

Hi Warren, not the way we want you feeling during a claim. If you would like us to chase it up - please message us by going to https://www.facebook.com/cguinsurance/ and let us know you're from Product Review. ~Natalie

nothappyjan
nothappyjanGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 4 likes

Never again with this insurer

published
Value for Money
1/5
Transparency
1/5
CGU
Care TeamCGU
Sarah
SarahSouthwest, VIC

Terrible doesn’t even begin to describe this company

published

3 weeks ago a CGU client ran into the back of our car. Our car is unable to be driven. My husband was waiting so long on the phone to get through to CGU that twice he gave up. When he finally got through he was told there was “a hold up” but no further details. CGU have made no effort to contact us despite photos and their form being forwarded from the panel beaters.
We a struggling with one car- 2 of us working full time and a school child. We are NOT at fault!! Why should we be made to wait! Disgraceful lack of service and understanding. Would never insure with CGU

Transparency
1/5
Customer Service
1/5
CGU
Care TeamCGU
Sarah
Sarah
CGU
Care TeamCGU
Angeline
AngelinePerth, WA

Hopeless service from CGU

published
Incentivised Review No
Insurance TypeComprehensive and Compulsory Third Party
CGU
Care TeamCGU
kumar
kumarSouth East Queensland, QLD

one of the worst cgu insurance case manager totally no knowledge

published

hot line doesn't work. I have been hung up on several times. I have been waiting in line for more than 45 min.
Your team doesn't resolve anything. Doesn't call back when they say they would. Dragging out to pay for my claim and I can't get my car repaired
Absolutely ridiculous and useless company. one accident aske pay do claim to spertate what a joke.. give me a date to fix car next may 8th 2019... they said not sure what will happen . no contact nothing further information

Value for Money
1/5
Customer Service
1/5
CGU
Care TeamCGU
Chris
ChrisVictoria

Appalling experience - still dragging on through numerous communication breakdowns

published
Customer Service
1/5
Incentivised Review No
CGU
Care TeamCGU
Chris
Chris
CGU
Care TeamCGU
P M R
P M R
  • 2 reviews
  • 4 likes

Absolute Sh*t

published

Phone line doesn't work. I have been hung up on several times. I have been waiting in line for more than 45 min.
Your team doesn't resolve anything. Doesn't call back when they say they would. Dragging out to pay for my claim and I can't get my car repaired
Absolutely ridiculous and useless company

Incentivised Review No
Insurance TypeComprehensive, Compulsory Third Party, Third Party Property Damage, Third Party, Fire and Theft and Veteran, Vintage and Classic Vehicle
CGU
Care TeamCGU
P M R
P M R
CGU
Care TeamCGU
jo l c
jo l cCentral, SA
  • 25 reviews
  • 20 likes

Make the process more stressful, upsetting and horrible.

published
Value for Money
1/5
Customer Service
1/5
CGU
Care TeamCGU
jo l c
jo l c

Thanks for the response, my claim was finally sorted, but company still took premium payments after the case was closed, still waiting on my refund.

CGU
Care TeamCGU

Let us know if you don't get the refund resolved jo~Renae

william
williamSydney

CGU/HBF the worst applying experience

published
Insurance claim madeNo
CGU
Care TeamCGU
william
william

Dear Kaz, was it actually possible to make amendments? Your reply is about nothing. Apologies but I do not see here that you would resolve such issues for other customers in the future.

CGU
Care TeamCGU
Tara Grove
Tara Grove
  • 2 reviews
  • 3 likes

Terrible claims experience

published
Insurance claim madeYes
CGU
Care TeamCGU
Gary Ayre
Gary AyreGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 9 likes

20% Premium Increase

published
Insurance claim madeNo
CGU
Care TeamCGU
Gary Ayre
Gary Ayre
Angry
AngryPerth

Medical treatment

published
Insurance claim madeNo
CGU
Care TeamCGU

Horrible

published

I have had the worst experience on the phones, they allowed me to create a policy but not under my name so i couldn’t cancel it:/ and then getting through to them was terrible. Plus there are no benefits, I put it on hold for a few months as my car was off the road temporarily and then they put me back on the road and charged me a heap of backpayments out of my bank without my permission

Insurance claim madeNo
CGU
Care TeamCGU
Cassandra
Cassandra

Still not happy with how this third party communication went... lacking highly

Page 2 of 6

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.