Car repaired after hours of my time chasing after CGU
I am a third party and my experience has been very stressful and have had to spend hours and hours of my own time chasing it up to get the car repaired and getting re-imbursed for out-of-pocket expenses.
They put all of the responsibility on the third party to get the car repaired, I thought that would be their job.
Promise the world, don't deliver
A 4 car pile up on Thursday 1st Feb effectively writes off the hyundai i30 Claim lodged that day and person taking the claim asks about the damage. Tell them the tow truck driver said it would be a write off, so the consultant suggested that we commence the paperwork there and then so the claim can be put thru asap. And that's what we do...VIN no, bank account details...all provided. We look for a replacement car on the weekend and put a deposit on one. It's now Wednesday 7th Feb and I follow up on the claim again today (as we did Monday and Tu...esday) only to be told it still has to be assessed and then we have to wait a further 2 days for the report from that person... meanwhile we want to collect our replacement vehicle on Friday 9th. So much for reducing inconvenience. The left hand doesn't know what the right hand is doing at this mob. Bloody hopeless.
Dodgy at best.
Everyone you ring gives you a different answer as they don't read the previous notes properly. I was sick and they were pushy. Their assessor was biased and argued with me the victim of a rear end collision. Don't go there you will regret it.
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Love to muck their customers around
CGU was the company that loves to mark the customers around the call centres are in Dubai and India from the sounds of the accents and they are extremely unprofessional there is a lot of background chatter and heavy breathing into the microphone also other people screaming Indian words across the call centre. Extremely unprofessional not satisfied
Been with CGU for years with a rating one. Just purchased a new vehicle which is an update of the previous two year old one. CGU put the Premiums up by $350. Would not even negotiate to retain my business. Saved $280 and changed inurers, ridiculous attitude by CGU, in not being interested in looking after a loyal customer with a safe driving record.
I was not impressed with CGU's insurance coverage, why should I lose rating because someone vandalised my car. It was better for me to pay for the damage repairs myself
They don't cover for malicious damage, or kangaroo damage
Questions & Answers
Looking at all the reviews in product review - and if these are typical of how this company operates - I don't really understand how CGU remains in business!
I already have a car insured with CGU, but haven't as yet needed to make a claim....one might say thank God for that, because going by the reviews my chances for a satisfactory outcome - should I be involved in an accident - appear rather limited.
I was looking to insure a second vehicle, hence the hunt for an appropriate insurer, but I'm left wondering if I should cut loose CGU altogether and try for another company with much better outcomes.....
What assurances can CGU give me that I won't simply be wasting my time flogging a dead horse should I continue with CGU? You are the cheapest insurance I have found so far, but as an insurance company - is that ALL you are? Thanks Warren Harvey
Hi Waz, thanks for leaving us a question here. Unfortunately people often come to ProductReview after a claim that they aren't completely satisfied, but very rarely do after thousands of great claims outcomes that we have each year.
We are very proud of our customer service and claims experience and I personally don't hesitate to suggest it to my friends and family.
I am happy to hear that you haven't yet had to make a claim, but I am sure that you will be very satisfied with our help if you ever do need to.
Merry Christmas! -Nathan
Thanks for the quick response Nathan. I do so hope you are right, because we have elected to continue with CGU insurance for our second car. However it does bring to mind that quite some years ago, the roof on our house needed replacing after a hail storm. Indeed, after reporting the incident we did get the job done courtesy of CGU insurance - twelve months later! CGU had forgotten us! So one might say - watch this space!
I understand that you're dealing with tens and thousands of claims due to unprecedented events recently. But I believe, there's no excuse when it comes to not resolving the problem on time. You guys have no patience when it comes to grabbing money from us. I pay over $2k for my AMG. I'm a disappointed customer just like thousands of others. I thought I was in the better hands due to the hefty premium I was paying. Now, I was wondering how long does it take to process a writeoff and replace my car with a new one with the current backlog? I need a genuine answer because I found a car to replace (same make, model & spec) and I'm happy to put a deposit until you sort out the payment for it. Please advise me correctly so I can work things out my way or else this won't get solved for months.
Hi Don, I unfortunately won't be able to answer that because every single claim is different. If you would like to me to escalate your claim and have someone call you about your write off vehicle can you please message us on Facebook http://bit.ly/2pbDydv and let us know you're from product review. ~Natalie
|Category||Car Insurance||Car Insurance||Car Insurance|
|Other Insurance Types Offered||Home and Contents and Travel||Home and Contents and Travel||Home and Contents and Travel|
|Coverage Type||Comprehensive||Third Party, Fire and Theft||Third Party Property Damage|
|Underwriter||Insurance Australia||Insurance Australia||Insurance Australia|
|Legal Liability Cover||30000000||30000000||30000000|
|Roadside Assistance||Not Offered||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Reduced Excess Optional Extra||Not Offered||Not Offered|
|Choice of Repairer||Allowed||Allowed||Allowed|
|After Accident Care|
|Hire Car after an Incident|
Optional, up to $100 per day for up to 21 days until:
|Emergency Transport & Accommodation||Included, up to $500 if you vehicle is damaged in an incident more than 100km from home||Included, up to $500 if you vehicle is damaged in an incident more than 100km from home||Not Included|
|Towing Costs||Included||Included||Not Included|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Included, up to $800||Included up to $800||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Applicable|
|Hire Car after Theft|
Included up to $100 per day up to 21 days until:
Included up to $100 per day up to 21 days until:
|Lock and Key Replacement||Included up to $1,000||Included up to $1,000||Not Included|
|Transit Cover||Not Applicable||Not Applicable||Not Applicable|
|Trailer & Caravan Cover||Included up to $1,000||Not Included||Not Included|
|Child Safety Seats and Prams||Baby Seat Replacement Included||Not Included||Not Included|
|New-for-old Car Replacement|
Included, if the vehicle is a total loss as a result of a covered incident. Your vehicle may be replaced:
|Personal Property Cover||Included up to $1,000 per claim||Not Included||Not Included|
|Uninsured Motorist Benefit||Not Included||Included up to $5,000||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included||Not Included||Not Included|
|Collision||Included||Not Included||Not Included|
|Natural Events||Included||Not Included||Not Included|
|Theft or Attempted Theft||Included||Included||Not Included|
|Manual||Download manual||Download manual||Download manual|
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