I was at fault in a accident last Tuesday 12 January 2021. Car was assessed as a total loss on Friday 15th Jan. 20 January claim was settled and awaiting funds to turn up now in my bank. Quick Service and turn around. Friendly claims team who treated me courteously throughout claims procedure. From the initial call day of accident, I was shaken up from the accident while lodging my claim. They treated me with dignity from the start. Next car will be insured again with CGU. Highly recommended in your time of need.

While customer service can be a little slow in responding (heavy workload possibly??) I am very happy with the value of the service provided to me. It's the first time I had to submit a claim and the outcome was excellent. Good repairer, good customer service by CGU in resolving the matter. Thank you!

BEST!! I'm confused by these reviews I've had an amazing experience I got into a car accident and they have been so great replaced all my baby seats I'm so happy with how quick and easy it was to claim (I was at fault) I highly suggest them and confused at the reviews they have personally been great and unbeatable on price

I was half hour into a 2 hour drive, when a stone flicked up and cracked my windscreen, I called cgu on the way and explained what happened, this was a Wednesday, by Friday I had a new windscreen installed, no questions, no hassles!!! Best service ever!

I had to get my cracked windscreen fixed. Made the claim on Thursday and by Saturday it was fixed. The staff were polite and friendly and best of all fast. No dramas.

Very impressed with the service. After many years of nil road accidents, recently had two: one not in fault and and one in fault. Both claims processes went very smoothly, timely, professionally.

After my car accident in July 2017 I contacted CGU, from the first phone call right through to dealing with the repairer it was a totally stress free process, each person that I dealt with was extremely helpful and professional - thank you CGU!

Fantastic with my claim. So many whingers. Happy clients dont give reviews which is really sad to see. Every single insurance has bad reviews. Coincidence, I think not. Cant gauge anything through the website

I had to make a claim on my car due to flood damage from the May 2015 floods in Brisbane. My car was towed to a local mechanic on the Gold Coast about a month after the incident and CGU covered all the repairs. Unfortunately, the mechanic did not tell me the extent of the damage and he had the car for 3 months!! A few weeks after having my car back, it broke down again in Brisbane. CGU paid for it to be towed back to the GC mechanic and the cost of the repair. For future reference, I recommend using CGU's own mechanics for anyone else, unless y...

We have 3 cars insured with CGU - all the time we have no issues with our claims - there are once or two claims where we were responsible few other times other party Repairs organized promptly, nil issues with customer service.
Recently I have accident with other driver fault - car was total loss CGU process all once again with out any issued -what I been pleased for consider car accident not the thing you enjoying to be involve and I have had some nausea's and head aches after impact for some time.
We insured for about 10years now - new car I got I insured with CGU.
I presume all depend of customer support staff - some understandable and compassion some just there just for money - we been lucky to be assisted by good people.

I have personally had two separate claims with CGU Car Insurance and have never had an issue with the company or their service.

In both situations my vehicle was deemed a total write-off. My claims were processed within a few business days and the payment was processed very quickly.

All of my family are also insured with CGU and cannot fault the company.

I would definitely recommend this company to anyone.

My father had a at fault claim in my vehicle.
Lodged our claim after receiving correspondence from the other party via post.
Claim number was issued instantly along with an assessment setup at my preferred repairer (who was also a CGU repairer).
Within 24 hours of lodgement I had received a call from my claims consultant advising me that the claim is accepted & re-confirmed my assessment the following business day.
Went to the repairer had my vehicle assessed and my vehicle was booked in for repairs 3 months later (this siuted me so I cou...

I've had 4 claims with CGU. One with property insurance, which they fixed with no issues at all. Two car claims that were not my fault (rear ended) and another which was my fault. I have found them to be helpful in every case. I guess everyone's situation is different, but honestly, I cant fault them.

I've had CGU for contents and car insurance. I've also had to make claims on both and have only compliments to those within CGU I've spoken to. I made sure I had sufficient cover and had a confirmed value for the vehicle so there wasn't any ambiguity. I would recommend them strongly based on my dealings with them.

I can only say great things about CGU! After Brisbane's recent hailstorm, CGU were quick to assess my claim and were very friendly in the process! I won't be looking for another car insurer any time soon!

I made 2 at fault car accident claims w CGU and had no problem with either. Customer service was good and claims were paid out without issue. I changed insurer for a while and am about to go BACK to CGU. I recommend them to anyone who is shopping around.

I have been with CGU for 9 years now i find them very professioanl friendly and fast to act when you need them, i have made several claims with them and never had any set backs, i have looked at cheaper insurance companies and they don't even come close, if you want excellent, professional service to meet your needs you can't go wrong with cgu highly recommended.
Professioanl, quick to act, friendly and understanding.

Had a claim to make after a accident, because I was not at fault there was no hesitation by the claims officer to tell me there would be no excess to pay and no effect on my no claim bonus. I think there is cheaper insurance out there, but I do believe that you get what you pay for, as with most things in life.
Quick, friendly, minimal forms to fill in.

I found CGU overall very helpful and was glad that they handled the claim quickly.(coz I'd paid so much in premiums over the years). I will continue with them and now recommend them to friends.
Very Quick to claim, no hassles
had to waite 5mins on hold

Overall, I was very happy with the service. They agreed to pay my claim without charging me an excess while they disputed the other party's false claim that I didn't have my head lights on during my accident. (I had a police report stating that I must have had my lights on because the headlight filaments were broken)

The market value for the car they paid out was also very good. I would definitely recommend them.
Insure cars with (limited) rust damage
Claim paid out quickly despite other at fault party wrongly accusing me of not having head lights on at the time of write off accident.
Claims staff helpful and informative.
Able to reduce premium by limiting drivers as well as kms.
of course it would be nice if it was cheaper...