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CGU Home and Contents Insurance

CGU Home and Contents Insurance (page 4 of 6)

1.9 from 119 reviews · View Statistics

Reviews

1.9

119 reviews
  • Value for Money
    2.0 (44)
  • Transparency
    2.1 (38)
  • Customer Service
    2.0 (44)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (5)
    • 2-4 weeks (4)
    • 1-2 months (7)
    • 3+ months (13)
  • Claim ApprovedYes (24) · No (15)
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Really helpful

published

I had to make a claim due to a water burst in the bathroom, flooded the whole house. I cant speak highly enough of the help and responseby CGU considering how stressed i was on the phone and probably a little difficult. They reassured me that everything would be OK .The response by contractors was excellent to say the least.

Insurance claim madeYes
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jaysblueaus

jaysblueausAU

  • 24 reviews
  • 9 likes

Best and one of the cheapest around

published
Insurance claim madeYes
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RJ

RJAdelaide

  • 3 reviews

I actually had a great experience

published
Insurance claim madeYes
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Lin

LinBeachmere

  • 6 reviews
  • 10 likes

Claims

published

There claims process is antiquated, slow and lacks any real customer service. They use an overseas call centre as their first point of contact making it very difficult to understand them and for them to understand us. Dreadful service.

Insurance claim madeYes
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Carol

CarolWhyalla

EXTREMELY BAD BAD SERVICE

published
Insurance claim madeYes
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Claire

ClaireCentral West, NSW

  • 13 reviews
  • 6 likes

Excellent customer service

published

Ok, so I haven't had to make a claim thankfully so I cannot comment on that aspect. However, I've now had my home & contents insurance with CGU for three years. In that time I've had to call up about various things, needing clearer explanations of what I'm covered for compared with their other policies for example & they have always been really good at taking the time to answer my questions & explain things better. I think they have better coverage on their 'middle of the range' policy than what NRMA offer for example and are quite a bit cheeper. I'm happy with them this far & would reccommend them.

Insurance claim madeNo
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Kayla

Kayla

  • 3 reviews
  • 6 likes

Terrible Customer Service and inconsistent information

published
Insurance claim madeYes
1 comment
Kayla
Kayla
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Matthew

MatthewRedan

  • 2 reviews
  • 3 likes

Bad experience turned good

published

With all the bad stigma around insurance companies i was impressed to find CGU so easy to deal with, accommodating and relable. A year after living in my first house, one night i was devistated to find a leak under my sink. I contacted CGU promptly the next day and the sent out an assessors and it was deemed that it had been leaking for months just running through the floor. In the end i had 3 square meters of timber floor replaced and all the kitchen cabenetry (built in kitchen) and the floating floor. I would never have been able to afford to fix the damage under my own steam. I am very greatful. I would recomend coverage through CGU for the piece of mind that the give.

Insurance claim madeYes
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Nothappy

NothappyHobart

  • 2 reviews
  • 8 likes

Great service

published

Wonderful customer service, quick service. After a bad experience elsewhere their attitude is refreshing. Very thorough when working out the package which best suited my needs. Paperwork easy to complete.

Insurance claim madeNo
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Terrible Service

published

Not happy at all with the service provided. I am the owner of a commercial property that had been hit by Cyclone Debbie with occurred nealry a year ago and there still remians no repairs done. Have been lied to about when service will be done as people come to view the damage yet never do the work. Absolutely do not recommend this business.

Insurance claim madeYes
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lost iphone

published

I had the best experience with CGU when my son lost his iphone in Los Angeles while tansferring by taxi from International to Domestic. CGU customer service was outstanding and they were very understanding and arranged the claim immediately so that I could purchase a new phone for him while he was travelling. Outstanding Service

Insurance claim madeYes
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Unethical insurance

published
Insurance claim madeYes
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Worst insurance company in the world

published

On making a claim this company employs the tactic of wearing the customer down until you just go away.
They never get back to you and deny receiving information, they continue to lie and you never get the same person and this means the apparently the is nothing on your claim file.

Insurance claim madeYes
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Hakan I

Hakan IMelbourne

  • Verified customer

Refusal to pay claim

published
Insurance claim madeYes
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Possum

PossumBrisbane

  • 4 reviews
  • 13 likes

Dodgy, lying, delaying and deliberate and selective misquoting of their builders' reports.

published
Insurance claim madeYes
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AJ

AJ

  • 3 reviews
  • 6 likes

Terrible, Avoid

published
Insurance claim madeYes
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Matthew.c

Matthew.cAdelaide

Don't go with them!!!

published

Would rate no stars if i could was under accidental cover with them, cracked the glass on our oven was told it needs to be listed under special events!!! Massive joke would never go with them again.

Insurance claim madeYes
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Christine

ChristineBrisbane

Long term customer very happy with service

published

We had a huge hail storm break every window on one side of our home including two stained glass panels and flooding of 2 rooms. There was never an issue with the quotes. They were very helpful and even followed me up to encourage the quick processing of the claim. A few years earlier another rental house we owned had burned down. The process of claiming on CGU Insurance was easy as they were proactive and helpful to enable my husband to do the demolition of the charred remains.The policy also gave us a year of rental payments to cover the loss while we rebuilt.

Insurance claim madeYes
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Gloria

Gloria

  • 2 reviews
  • 3 likes

Ripped off for 27years

published

no
Of course
very unsatisfied

My home is falling down because the stump has sunk..apparently it's my problem as the house is 57 years old i was told to go sue the council for signing off on unsatisfactory ground. What!!!!! and no payout for repairs its wear and tear... well what have i paid them for, for 27 years???

Insurance claim madeYes
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william

williamSouth East Queensland, QLD

  • 3 reviews

Excellent service

published

I have been a customer of CGU for the last 22 years and recently had to make a claim unfortunately due to burglary. Was dreading the outcome as most of what one hears of insurance companies are not very flattering. I was very pleasantly surprised at the level of service I received.. I was dealing with one person in CGU and was given a direct number for contact. I had to deal with 2 assessors who were polite, helpful and very quick with their assessments.Full marks to CGU.

Insurance claim madeYes
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Page 4 of 6
See all CGU Home and Contents Insurance reviews

Questions & Answers

SKJ

SKJasked

How do you get a claims manager to do their job and respond to multiple emails and calls on an active claim where excess has already been paid?

1 answer
CGU
Care TeamCGU

Hi SKJ, I have responded to your review. ~Natalie

Etimoni V.

Etimoni V.asked

Hello I dry to send are receipt to ur claim email but I give it to me can't send I don't know that the right email. claim@cgu.com.au Any help?

1 answer
CGU
Care TeamCGU

Hi Etimoni, you have made just a slight typing mistake. The correct email address is claims@cgu.com.au. ~ Jono

Rosie

Rosieasked

Do you insure relocatable homes?

1 answer
CGU
Care TeamCGU

Hi Rosie. We cover homes that are permanently fixed to the site with water and sewage connections. There are other insurers that have specific cover for things like on-site caravans. But not us. I hope this helps. ~ Jono

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Home and Contents, Landlord, Motorcycle and Travel

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