?
? !
1 photo
CGU Home and Contents Insurance

CGU Home and Contents Insurance (page 4 of 5)

1.9 from 121 reviews · View Statistics

Reviews

1.9

121 reviews
  • Value for Money
    1.1 (34)
  • Transparency
    1.1 (29)
  • Customer Service
    1.0 (33)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (3)
    • 2-4 weeks (1)
    • 1-2 months (6)
    • 3+ months (13)
  • Claim ApprovedYes (14) · No (14)
Previous
Next

Very dissatisfied customer, terrible service

published

CGU home and contents insurance claim department have made this very distressful from the start. We have had very little help from the start. There has been no communication from anyone, only from my behalf, even after several phones calls and 7 emails. I will definitely not be continuing my any insurance with them again. Lack of service and unprofessionalism!

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Mark P

Mark PMelbourne

  • 3 reviews
  • 19 likes

CGU Insurance has lost a client. I ll make sure my friends stay away from CGU!

published

Horrible service! I m going to make sure I never go with them again, this got to be one of the worse insurance companies out there. Stay away!

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Cyclone Yasi victim

Cyclone Yasi victimCardwell

  • 4 reviews
  • 9 likes

Cyclone Yasi victim Cardwell

published
Insurance claim madeYes
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how CGU Home and Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Sunny Modi

Sunny ModiRobina

  • 2 reviews
  • 8 likes

Dodge Claims!

published

CGU used to be good. When we were robbed in 2012 they were good (of course, it was while we were home and asleep so pretty hard to argue). We recently had a major leak in our mains and the water puddles damaged the concrete pavers by the pool. We lifted the pavers to fix the leak because the assessor couldn't get there for 8 days! He got there and said the pavers have been lifted so can't prove they were damaged by water. Claim denied. Cost us $2k to fix the stupid thing. They were extremely rude on the phone too. Cancelled both my policies immediately. EAD CGU.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
sam

samSydney, NSW

  • 5 reviews
  • 9 likes

absolutely disgusting customer service

published

I have moved premises and asked for a final read .
I had it scheduled in a months time.
When the time came i was told that it can take upto 5 days from the date scheduled .well no one turned up .
I only found out when i enquired what was the amount owing.
The scheduled another date and still one one has turned up.
I'llbe spesking to the ombudsman in the morning

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!
Glenn

Glenn

  • 2 reviews
  • 8 likes

Slow, bordering on dishonest service. Rude customer service.

published
Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
jenni

jenni

  • 3 reviews
  • 6 likes

shocking

published

I had insurance with CGU for awhile. My bathroom floor collapsed because of water damage. Had my own plumber check and said definitely water damage. They sent someone out who said it wasnt. Took forever to get them to contact me. Even just to say they wouldn't cover. Not impressed

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Total loss house fire and CGU dodgy investigators.

published

After a total loss fire at my family home on August 14th there were Police and forensic investigations. Not satisfied with this CGU sent their own forensic people. All investigations said the cause was undetermined and no suspicious circumstances. CGU then sent an officious investigator to harass and bully me. After I complained they sent a different one, just as bad with a dubious personal record of his own. CGU just went on a fishing expedition looking for any reason not to pay the claim after I have been left homeless with 2 teenagers.

I am now referring this matter to the Ombudsman as I have complied with all reasonable requests and they have not accepted my claim yet. I would not recommend CGU for insurance.

Insurance claim madeYes
1 comment
Naomi
Naomi
Similar opinion? Write a review on ProductReview.com.au!
Coco

Coco

  • 31 reviews
  • 20 likes

CGU’s wholly-owned subsidiary Strata Unit Underwriters (SUU) current affair 13/07/15 - TERRIBLE

published
Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how CGU Home and Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all

Excess is $250 now suddenly it's $500!

published

Signed up through $your share and they are my brokers for these scammers! Never have I had this type of issue with an insurance company! They are just unbelievable! $750 electrical motor claim and they are stalling, not writing replies., just random phone calls during work hours (no, can't take calls then, nor can I call back during those work hours) or emails saying "ring us during business hours". I wonder are they too worried to put their opinion in writing as this is then evidence for the Insurance ombudsmen.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Andy M

Andy MCornubia

Policy not worth the paper it is written on

published

After a rather large rain event in Brisbane the retaining wall between my yard and the neighbours collapsed. After a 7 week process, constantly having to chase CGU, the claim was denied based on the engineers report saying the retaining wall was poorly built. The retaining wall in question had been established some 20-30 years earlier. For a poorly built wall it did a hell of a job lasting that long.... Have now gone to the financial services ombudsman. Overall the customer service is appalling, throughout the entire process I have had to chase CGU.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Down not Broken

Down not BrokenHazelbrook, New South Wales

  • 4 reviews
  • 10 likes

Sinking boot in while down

published

Four and a half years ago I was seriously injured at work due to employer negligence, after 4 years of delays and battle a Settlement was reached on 3rd of March. CGU kindly contacted centerlink and got my support cut off before Easter. Is now 24th of April and funds still not been released and had no income at all for a month. I am now living of charity of others and have notice of eviction. Totally heartless and don't care at hardship or suffering they cause.

Similar opinion? Write a review on ProductReview.com.au!
CathyD

CathyDVictoria, 3585

  • 3 reviews
  • 8 likes

Disgusted

published
Similar opinion? Write a review on ProductReview.com.au!

No response

published

These scammers should be closed down.
Had a claim and they would not respond to my broker or myself for weeks.
Happy to take our money. Not happy to respond if there is an issue.

Similar opinion? Write a review on ProductReview.com.au!
Deb

DebBunbury

Ceiling damage

published

My ceilings in family area have let go, sagging due to old glue not sufficient from origianl builders & not enough screws in place re: report.

CGU won't pay claim as it's a "wear & tear" issue. My policy is as follows:

http://www.cgu.com.au/insurance/cgu/files/d5/d5776bec-530a-4e74-9892-1e80de8c1b25.pdf

I'm not happy with the outcome and I have not been contacted at all by the person who is processing my claim. All correspondence has been by other staff answering my incoming call.

Service is not there.

Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how CGU Home and Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all

Never use CGU

published
Similar opinion? Write a review on ProductReview.com.au!

Unhappy customer

published

Been paying my premiums for nearly 7 years since we bought our house. Our back fence just collapsed one night. CGU inspected the damage and said that the fence hadn't been constructed properly, therefore they wouldn't pay for it's repair. So what exactly have I been paying premiums for ? What else in my house is structurally unsound?? Therefore, not covered........ ??

expensive insurance and no cover in the end. created a false sense of security for years. dont use them !

Similar opinion? Write a review on ProductReview.com.au!
Gul

GulMelbourne

Deceitful and Scams!

published

I had been with CGU building and landlords insurance for 5 years and they declined all the expensive claims that i had made stating that their independent assessors didn't classify the damages as malicious or intentional. They did however accept small claims such as a theft of a towel rail, that had less monetary amount and they added a very expensive excess fee which was never even stipulated on my schedule only to make claims as difficult as possible so that they don't pay up!

Expensive, Policy Schedule is not accurate, Excess is too high that they make the claim impossible

Similar opinion? Write a review on ProductReview.com.au!

Do not open with cgu!!!!

published

They are a disgusting insurance company. When someone ran into my car, they did not do anything to chase the person up for doing damaged my car. Very poor. And their assessor's were idiots!!! It makes you sick. Do not go with CGU. Their whole system is bad and they find loop holes to not pay.
Fairly cheap
They look for every loop hole to get out of insurance

Similar opinion? Write a review on ProductReview.com.au!
Budders

BuddersMildura

Charlatans.....

published
1 comment
Budders
Budders
Similar opinion? Write a review on ProductReview.com.au!
See all CGU Home and Contents Insurance reviews

Questions & Answers

SKJ

SKJasked

How do you get a claims manager to do their job and respond to multiple emails and calls on an active claim where excess has already been paid?

1 answer
CGU
Care TeamCGU

Hi SKJ, I have responded to your review. ~Natalie

Etimoni V.

Etimoni V.asked

Hello I dry to send are receipt to ur claim email but I give it to me can't send I don't know that the right email. claim@cgu.com.au Any help?

1 answer
CGU
Care TeamCGU

Hi Etimoni, you have made just a slight typing mistake. The correct email address is claims@cgu.com.au. ~ Jono

Rosie

Rosieasked

Do you insure relocatable homes?

1 answer
CGU
Care TeamCGU

Hi Rosie. We cover homes that are permanently fixed to the site with water and sewage connections. There are other insurers that have specific cover for things like on-site caravans. But not us. I hope this helps. ~ Jono

See all CGU Home and Contents Insurance questions

Get an answer from our members and CGU representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Home and Contents, Landlord, Motorcycle and Travel

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.