I’ve been a member of CGU for a number of years now and bought it not thinking it was going to be needed. It was very competitive and I believe now part of the IAG group. So for a known large company, at the cheaper cost but with a strong known company.
I had a small conifer come down and as the initial visit included “ make safe” , it was fixed quickly.
But a year or two later, an 85 ft tree Gum came down, missing houses and just taking out the fence corner and hoist and spanning the neighbours yard and just into the next. Lucky, I guess.
Very efficient company
I can't speak highly enough about cgu claims. I have made a few claims over the years, with cyclone damaged contents, accidental breakage, and lost items and I have found this company very prompt and efficient.
CGU insurance - 10/10
Within hours of lodging a claim, we were placed in emergency accomodation & had them looking for a longer term accomodation for us and our dog. We had a major incident occur in our home where a sewerage pipe backwashed into the home. We had sewerage through the walls and floor, and the home was unliveable. We didn't know what to do - we had no idea where to start.
Our Claim manager, Norman and his team walked us through every step of the way. It has been 6 weeks since the original incident occurred, and i can safely say we are back in our home...
Best Insurance company ever
We filed a claim for Hail damage on our house, Assessor was out within 7 days, Our claim was approved within 10 days of that and our roof was replaced within 30days from our Claim being approved. Thank CGU
My bike was stolen but CGU came to the rescue
A few months ago I had my road bike stolen and was absolutely devastated. I called the claims hotline after hours and encountered a very helpful person who submitted my claim. It didn't take long for the claim to be processed and sent through to Insurance Bikes Australia, who worked with me to secure a replacement bike. The process was seamless and the claim managers were extremely professional and helpful. Thank you to CGU and Insurance Bikes Australia!
Awesome service. Would give more than 5 stars
When our roof was torn off in a storm, CGU was brilliant. They organized excellent accommodation, replaced all our contents and rebuilt our house. They could not have been more understanding and helpful. We've been with them for many years and I'm never changing insurers. I've recommended them to everyone I know. They also helped my sister with her landlord's insurance and were fantastic when she made a claim for water damage.
SUPER FAST SERVICE
I reversed into my garage door during a storm and power cut(turns out the door does not retract fully when not powered by the motor)and 3 days after i sent CGU the quote to replace the money has been issued,this is my first dealings with a claim and very happy with the service,i have 3 houses and 3 vehicles insured with them
The best insurance very cooperative. 5 star rating. Highly recommending this insurance. The best insurance i have ever experienced. Thanks for this service. Bye bye bye cv hg hh hh
The reviewer stated that an incentive was offered for this review
CGU INSURANCE IS THE BEST INSURANCE COMPANY I HAVE EVERY DEALT WITH
We use CGU for our hobby farm, domestic home and contents insurance. I love that we can easily ask questions via e-mail to the customer service team regarding our insurance options. Everything is listed in writing and no question is too silly for them to answer. I feel like I know exactly what we are covered for. Everything is a breeze.
We slipped down a hill and smashed our tractor just after purchasing it, and only a few days after signing up with CGU! We were SO scared that they wouldn't approve our claim. To our relief, CGU approved the cl...aim with absolutely no trouble. When given the option to either buy parts individually (cheaper for CGU) or replace the entire front end loader, they replaced the loader to ensure we had our tractor back as quickly as possible. It made such a difference to us as we were able to continue with our work. CGU is hands down the best insurance company I have ever dealt with. I'm not sure how they compare in price but the ease they are to deal with and the claims process mean we wouldn't ever consider going to another insurance company, regardless of price. Highly Recommended!
How good is cgu
We joined up with CGU last year on a recommendation and we had a tree go through our roof yesterday in a storm, and instead of bothering emergency services we got onto CGU. Amaaaazing response and instant help, an electrician was at our door within an hour and the roof was repaired to stop further damage not long after. Within 24 hours the tree was cut and wood tidily stacked and any debris cleared all whilst taking care to do no further damage. We are so impressed and recommend them to anyone who is considering household insurance. Thank you for making what was a very stressful situation a breeze to nagivate.
While we were holidaying a pipe burst in the ceiling of our home. This resulted in considerable damage making the house uninhabitable. CGU arranged for work to commence the day we reported the damage. They paid for alternative accommodation whilst the building was repaired. The damage was repaired to a very high standard, carpets and damaged furniture replaced, etc. I could not fault the service they provided. They phoned three months after we moved back into the house to ascertain that everything was okay.
Perfect always helpful
I am ultimate health member of Bupa and have CGU insurance as well. They have been good so far with me. Recommended
I don’t get what everyone is so angry about
The whole claim process was fantastic. I had to make a claim for my laptop that was severely damaged. I panicked for a bit and realised I had contents insurance so gave them a call. They have 24 hour claim call centre which is great and allowed me to submit claim on 1am on Saturday. The whole process was easy, I called couple times to follow up and was connected with no difficulty. I would definitely recommend this company for contents insurance!
I had to make a claim due to a water burst in the bathroom, flooded the whole house. I cant speak highly enough of the help and responseby CGU considering how stressed i was on the phone and probably a little difficult. They reassured me that everything would be OK .The response by contractors was excellent to say the least.
Best and one of the cheapest around
I have been with CGU a couple of times, for both car and my contents. Currently I have my contents through them, I have the premium coverage, that covers both accidental breakage and portable items that you may take off your place. I got some quotes last year, and nearly had an heart attack, as so many were hundreds of dollars more, and most did not have the same level of coverage each year. I recommended CGU to someone on Toluna for her to look at, and she was so shocked, as she was looking for a cheaper coverage, and was so shocked how muc...h cheaper they were, and that they actually cover you for more in that coverage as well. They have looked after me, at a real time in need, when i had my holden camira with them, and took all the fuss out, and wanted to quickly pay out the claim, after it was hit in the car park where I used to live, doing front end damage, because it was pushed over the curb. I highly recommend them. I would never switch my contents away from them, I once got a quote from RACT, was virtually tol that I needed 3 different policies to get the same coverage, which i did not like that idea at all.
I actually had a great experience
I have had CGU home & contents for about 15yrs & never had to claim anything until last week. My split system air con had a motor fusion among other things & was needing to be replaced. I put in a claim on friday, had to wait for the technicans quote which came within a couple of days, emailed it in to CGU, rang them a day later & all done, approved. I was a bit concerned after reading these reviews & thought i may have a fight on hands but the girls i spoke to were lovely, explained everything to me about what will be covered & the couple of c...onsumable items they wont. Money in my account within 2-3days. The process was easy & streamlined & now wont freeze through winter. Very happy with the service i experienced & will be staying with them as my insurer.
Excellent customer service
Ok, so I haven't had to make a claim thankfully so I cannot comment on that aspect. However, I've now had my home & contents insurance with CGU for three years. In that time I've had to call up about various things, needing clearer explanations of what I'm covered for compared with their other policies for example & they have always been really good at taking the time to answer my questions & explain things better. I think they have better coverage on their 'middle of the range' policy than what NRMA offer for example and are quite a bit cheeper. I'm happy with them this far & would reccommend them.
Bad experience turned good
With all the bad stigma around insurance companies i was impressed to find CGU so easy to deal with, accommodating and relable. A year after living in my first house, one night i was devistated to find a leak under my sink. I contacted CGU promptly the next day and the sent out an assessors and it was deemed that it had been leaking for months just running through the floor. In the end i had 3 square meters of timber floor replaced and all the kitchen cabenetry (built in kitchen) and the floating floor. I would never have been able to afford to fix the damage under my own steam. I am very greatful. I would recomend coverage through CGU for the piece of mind that the give.
I had the best experience with CGU when my son lost his iphone in Los Angeles while tansferring by taxi from International to Domestic. CGU customer service was outstanding and they were very understanding and arranged the claim immediately so that I could purchase a new phone for him while he was travelling. Outstanding Service
Long term customer very happy with service
We had a huge hail storm break every window on one side of our home including two stained glass panels and flooding of 2 rooms. There was never an issue with the quotes. They were very helpful and even followed me up to encourage the quick processing of the claim. A few years earlier another rental house we owned had burned down. The process of claiming on CGU Insurance was easy as they were proactive and helpful to enable my husband to do the demolition of the charred remains.The policy also gave us a year of rental payments to cover the loss while we rebuilt.
Questions & Answers
How do you get a claims manager to do their job and respond to multiple emails and calls on an active claim where excess has already been paid?
Hi SKJ, I have responded to your review. ~Natalie
Hello I dry to send are receipt to ur claim email but I give it to me can't send I don't know that the right email. email@example.com Any help?
Hi Etimoni, you have made just a slight typing mistake. The correct email address is firstname.lastname@example.org. ~ Jono
Do you insure relocatable homes?
Hi Rosie. We cover homes that are permanently fixed to the site with water and sewage connections. There are other insurers that have specific cover for things like on-site caravans. But not us. I hope this helps. ~ Jono
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