Landlords beware. Do not insure with CGU!
CGU, as the many reviewers on this page agree, are THE WORST insurance company. They have tried everything not to pay for the damage to our property. However, I do question why they initially sent commercial cleaners in to clean mould from bedrooms if weeks later they are denying any cover at all? I’m sure AFCA (insurance Ombudsman) will find that interesting too. Only time I heard of an Insurance company paying for something that they weren’t liable to cover, so hey Natalie, I would love you to explain that one.
We paid our premiums for three...
Corrupt Guilty Underhanded
Corrupt Guilty Underhanded
Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage other Landlords to do so immediately there is a hint of deception.
I wouldn't recommend this company for any type of insurance.
The ongoing damage to society by a non service provider is immeasurable.
This company is going out of its way to make legitimate claims difficult and to get out of reimbursing you in every possible way with ridiculous excuses....
CGU's "Landlord Insurance" with Accidental Damage Cover doesn't cover accidental damage...
"Landlord Insurance" with Accidental Damage Cover (sold by the Bendigo Bank) is provided/underwritten by CGU, and doesn't cover accidental damage made by the Tenant or their guests, only malicious damage - and good luck proving intent.
P.S. The only accidental damage covered is by yourself as the landlord doing work on-site.
Find out how CGU Landlord Insurance compares to other Landlord Insurance
Know better, choose better.
Rang to make a claim. "Your policy does not cover loss of rent." ???! Ok, add that option. Fast forward two years later "does not cover that type of lost rent.
Poor Customer Service and Scam of an insurance
Please do not use their Landlord insurance this is an absolute scam of insurance. I will be in contact with AFCA very soon. I couldnt believe i procure this from AON and i got advised i have a premium cover and when i claim for that insurance i have got 100s of loopholes showing up so they dont have to pay a cent of anything. I request you to stay away from their landlond insurance and its a scam and i didnt use any other services from this particular insurer and i will not touch any of their product in future.
WORST LANDLORD INSURER
Worst landlord insurance! There answer for every intentional and obvious damage was TENANT NEGLECT AND CARELESSNESS- claim denied. Pay extra and go else where. Have moved all my rental properties over to another insurer.
Questions & Answers
I would like to go ahead with Landlord insuranc.
I have read the CGU product disclosure statement and would like to clarify the following:
1. I have an large room under the rented house which will be Locked with a secure padlock. The tenants will not have access to this room. The room contains two small leather couches, several pieces of furniture, corded and battery operated power tools (domestic use only), assorted lamp shades, pictures and wall hangings ect.
Will these things be covered for damage by fire, theft, damage by tenants or other any unknown people?
2. The rest of the house is rented as fully furnished.
Does Accidental Damage Cover accidental damage to furniture by the tenant?
We have a dining table that converts to a pool table. If the tenant damages this as a result of an accident and it is not deliberate or malicious will it be coved under this policy.
3. If a tenant accidentally puts a large hole in a plaster wall will the repair be covered under the policy?
4. If several things are damaged accidentally by the tenant, is a seperate excess payable for each claim or would only one excess be payable for multiple claims made at the same time.
I appreciate you help in this regard to these questions and am hoping to insure my assets with CGU
My suggestion is that you should go direct to CGU or your broker and ask them. Best to do it in writing. No one else can give you advice on this, and if they did you could not rely on it in court in any event. Always a good test. They should let you know pretty quickly.
Hi Adam, as Sara has mentioned - it's not that we can't give advice but your questions are specific to our product that unfortunately is the one product we aren't trained in through this team. I do suggest contacting us on 132-481 and have the team that are trained go through the cover with you. Alternatively you can have a read of our PDS by heading to https://www.cgu.com.au/sites/default/files/media/personal/pds/cgu_landlords_residential_insurance_policy_0319.PDF. ~Natalie
Why does this site request your policy number when you make a review. Will that be revealed to the company. Where is the respect for peoples privacy!!
Hi Ms Anonymous,
Georgia from ProductReview here! We request that number to authenticate your review. This is not given to anyone and is used for our records only. It will not be displayed to the public to see nor will it be revealed to the company. We take our users privacy very seriously and will not provide your personal details to anyone!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.