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CGU Third Party Property Damage Car Insurance

CGU Third Party Property Damage Car Insurance

1.0 from 3 reviews · View Statistics

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Reviews

1.0

3 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Value for Money
    1.0 (2)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (2)
  • Claim Resolution Time3+ months (2) and 1-2 weeks (1)
  • Claim ApprovedYes (1) · No (1)
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Muhammad Alam

Muhammad AlamMetropolitan Adelaide, SA

WORST EVER

published

They are lazy, inefficient, liar and time killer. Keep me on hold everyday for 20/30 mins and nobody talks to me finally. Such a rubbish company in Australia, can't believe it!

Incentivised ReviewNo
Insurance TypeCompulsory Third Party
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claimant is the policy holderNo
Claim DateFebruary 2020
Claim ApprovedYes
See all answers
4 comments
CGU
Care TeamCGU
Muhammad Alam
Muhammad Alam
CGU
Care TeamCGU

Thanks for letting us know Muhammad, are you able to please PM us your claim details to Facebook & let us know you're from ProductReview so we can escalate it further - http://bit.ly/2pbDydv. ~Natalie

L.Le

L.LeGreater Melbourne (Inner), VIC

  • 2 reviews

Took 1 YEAR for 1 claims, and still on going troubles with court order!!! Worse insurance company ever!!!

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time3+ months
Claimant is the policy holderYes
Claim DateFebruary 2019
Claim ApprovedNo
See all answers
3 comments
CGU
Care TeamCGU
L.Le
L.Le
CGU
Care TeamCGU
Gul

GulSydney, NSW

Liars!!!

published

I wouldn't give 1 star either. They never solve my problem and not even willing to solve the problem. I am waiting for more than 3 months to get fixed my car where the CGU's client at fault and CGU's response is "waiting for client's reply, so they can meet their obligations" and that "reply" is taking for that long and when I ask how long is going to take, they say "we don't know and we don't give time frame". Such a rip off company, liar, 0 customer service, lazy employees. You wait for at least 30 minutes to speak with the agent, when they answer your call, they even not apologatic, instead they are rude and never solve your problem. Not recommended, stay away from this company, hope they go for bankruptcy.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Car ModelToyota Prius C NHP10R
Claim Resolution Time3+ months
Claim DateOctober 2019
See all answers
1 comment
CGU
Care TeamCGU
Car Insurance

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Details

Compare all 3 CGU Car Insurance
CategoryCar Insurance
Other Insurance Types Offered Home and Contents and Travel
Coverage TypeThird Party Property Damage
UnderwriterInsurance Australia
Legal Liability Cover 30000000
Roadside Assistance Not Offered
Reduced or Zero Excess Windscreen CoverNot Offered
Choice of RepairerAllowed
After Accident Care
Hire Car after an Incident

Not Included

Emergency Transport & AccommodationNot Included
Towing Costs Not Included
Hire Car after a No Fault Accident

Not Included

Essential / Emergency RepairsNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Not Included

Lock and Key ReplacementNot Included
Transit Cover Not Applicable
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsNot Included
New-for-old Car Replacement

Not Included

Personal Property CoverNot Included
Uninsured Motorist Benefit Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot Included
FireOptional
CollisionNot Included
Natural EventsNot Included
Theft or Attempted TheftNot Included
ManualDownload manual
Compare all 3 CGU Car Insurance

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