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CGU Third Party Property Damage Car Insurance

CGU Third Party Property Damage Car Insurance

1.0 from 3 reviews

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Reviews

1.0

3 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(3)
  • Value for Money
    1.0 (2)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (2)
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Muhammad Alam

Muhammad AlamMetropolitan Adelaide, SA

WORST EVER

published

They are lazy, inefficient, liar and time killer. Keep me on hold everyday for 20/30 mins and nobody talks to me finally. Such a rubbish company in Australia, can't believe it!

Insurance TypeCompulsory Third Party
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
4 comments
CGU
Care TeamCGU
Muhammad Alam
Muhammad Alam
CGU
Care TeamCGU

Thanks for letting us know Muhammad, are you able to please PM us your claim details to Facebook & let us know you're from ProductReview so we can escalate it further - http://bit.ly/2pbDydv. ~Natalie

L.Le

L.LeGreater Melbourne (Inner), VIC

  • 2 reviews

Took 1 YEAR for 1 claims, and still on going troubles with court order!!! Worse insurance company ever!!!

published
Transparency
Customer Service
Value for Money
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateFebruary 2019
Claim ApprovedNo
See all answers
3 comments
CGU
Care TeamCGU
L.Le
L.Le
CGU
Care TeamCGU
Gul

GulSydney, NSW

Liars!!!

published

I wouldn't give 1 star either. They never solve my problem and not even willing to solve the problem. I am waiting for more than 3 months to get fixed my car where the CGU's client at fault and CGU's response is "waiting for client's reply, so they can meet their obligations" and that "reply" is taking for that long and when I ask how long is going to take, they say "we don't know and we don't give time frame". Such a rip off company, liar, 0 customer service, lazy employees. You wait for at least 30 minutes to speak with the agent, when they answer your call, they even not apologatic, instead they are rude and never solve your problem. Not recommended, stay away from this company, hope they go for bankruptcy.

Transparency
Customer Service
Value for Money
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time3+ months
Claim DateOctober 2019
Car ModelToyota Prius C NHP10R
See all answers
1 comment
CGU
Care TeamCGU
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