You can keep telling your story multiple times, different people
I took my insurance through BUPA but BUPA is just an agent, the Main company is CGU. A number of case managers. If you ring 10 times you get 10 people. I had to keep on repeating same thing. Different people give different opinions and last resort is that they will inform the case to the manager. When I request the same person she is on leave for 3 weeks, but it is not true. No one is responsible for the case. They do not send any written information regarding their advice, Avoid doing what they suggest as the next time the next person will giv...e a different opinion. I had to write to all the hotels and flights requesting cancellation with refunds. Take a long time. Only good thing someone is answering the call but will make you confuse. I am still in their difficult process........... Hopefully.........Depending on response might change my BUPA Health insurance as well,
The reviewer stated that an incentive was offered for this review
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.