Falsify workers compensation documents for their IME or for CGU
Wrong injuries, off work when I wasn't, scan details they have told IME they've got, never had this scan, cleared before i even made a claim for an injury. on lessened work hours when I wasn't, wont send me this documentation, but gladly have put it in black and white to their lawyers and IME.... Well problem, this information is wrong and they have no proof how you gonna feel... They've been told this is fraud and wont do anything about it.
What a deplorable company I was made to wait 10 weeks!! Before this 3rd rate company paid my compensation which had been approved within 10 days of my injury I nearly faced eviction and there was no reason given just a sorry when I was phoning and emailing daily I had not a cent of income absolutely disgraceful I still feel stressed and furious about your neglectful lack of decency 3 years after the incident they couldn't of cared any less if they tried.
A rotten an corrupt system
I recently put in a request for medication reimbursement. I was told to get a letter from my treating Doctor - which was done - ignored by CGU. Without my knowledge they have organised a medical assessment with an insurer appointed Doctor without my knowledge. I have since questioned WorkCover Victoria and the Ombudsman office on the legalities of organising an independent assessment (Unethical Doctor) without an injured workers knowledge. No one can tell me the section of the Workers Compensation Act 2013 that this is a lawful action, despite ...numerous requests this remains unanswered. WorkCover Victoria also participate in tormenting injured workers, with placing you on hold for excessive amounts of time, ignoring requests for information which are simply ignored, and treat injured workers with contempt. The whole system is corrupt as previously identified by the Ombudsman office at least 3 times in Victoria and the 4 Corners program last year. The insurers organise their own appointed Doctors to craft medical reports, fit for purpose in rejecting lawful claims by injured workers. Gather your evidence and seek media coverage, ultimately more injured workers need to come forward to seek a Royal Commission into the workers compensation system, I have gathered my evidence files and will be coming forward in due course. These attacks on injured workers needs to stop, it is our national shame and condoned by Government. CGU has got a lot to answer for with the misery it inflicts. It has gotten tormenting injured workers down to an art form. Initially my claim was rejected 6 times.
Service? What service?
CGU is by far the worst company I have ever had to deal with!
Whilst I feel that I was very reasonable and patient in terms of waiting through to their own “worst case scenario” deadlines, they don’t meet them. Not to mention that my claim was “escalated” so I wouldn’t have thought they would have got close.
From the moment I lodged my Workcover claim in early November, 2020 (which was accepted very quickly as there could not have possibly been any dispute), in the next 2 and a half months that have followed, I have not received one phone call...
If I could go zero stars I would
My partner broke his left patella on a work site in May this year, got stuffed around at the hospital and was sent home. Finally he gets a decent surgeon who is willing to operate, in the meantime the pain he is in isn't helping. CGU have had all the information, scans, Dr's reports for over 5 weeks and all we are getting told is that they are looking into it, in the meantime he had a booking to go into hospital on the 3/12/20 and now because of their incompetence the operation won't be getting done until next year whenever they see fit to allow it to happen, This is total BS
A big Mining Companies Hench men
This is why big mining companies use insurance company like CGU, delay delay that’s all they do expecting people to give up, from March until the current time November and still not a result, if the news papers or the general public new how they treated people or which mining companies propped them up to treat their people like garbage at least 75% of people would be disgusted the other 25% would be Insurance companies like CGU
CGU workcover is a big scam not to pay innocent people out from work injuries these companies should be jailed for corruption. They will try finding any way possible to pay workers in Australia by finding any Scaming ways to not pay hard working Australians after a serious injury. These s**ms support fraudulent companies to get away with murder, it's so sad Australia government doesn't have a Royal commissions in to work cover payout Scaming of big business like this. People are injured for life from working for Australian taxe office and Australia because workcover is just a BIG scam in this country government should be ashamed not to look it to such Scaming.
Rude Canberra officer
- I called in to inquire why the worker compensation insurance premium is a lot higher than ACT government recommend rate. CGU premium is a lot higher than market (e.g. $7000 plus in comparison to Allianz with $5000 plus quote). Our business has no claim whatsoever for more than 5 years.
- The Canberra officer is particularly rude: laugh when talk about once you buy the policy, wait for a year to the end of the policy to get out and hang up. Subsequently, when I called general CGU number to purse my inquiry, after a few option key in, it transferred me again to Canberra office line and the officer never pick up the phone.
- Not worth it, not even a star, over charge and I can't wait to get out.
Very bad insurer
I have been pushed from case manager to case manager. They’ve been underpaying me for 1 year but won’t change. Basically they are bullies and crooks and care not about anyone.
people have committed suicide because of cgu. Not surprised.
CGU never investigated my claim just DENIED W/C
CGU changed my email to deny me provisional W/C then sent me to a cherry picked Psychiatrist to be denied The investigation report wasnt Done til 6 days after they decided my claim. I believe this is Reckless Endangerment. I have more severe psychological problems now then when I left my employer. Well done CGU
November 17th 2019 Update: DESTROYED response to CGU
Im not sure nows the time [name removed] to undo what CGU has done! I have already filled out the application form from Safework NSW to REQUEST to commence prosecution
Well see what they have to say about what they done. Haven sent it,....yet!
CGU workcover victim
CGU workcover destroy people. If I don't survive this battle it will be at the hands of CGU.
As if the work accident that took my work and changed my life for the worse wasn't enough I have to fight and fight for what I deserve. This battle is an uneven fight.
AVOID AT ALL COSTS - The worst!
5 months and two surgeries after breaking my leg at work I have still not received a single cent for my out of pocket expenses from CGU... neither has my employer. They owe him $25k! Every time I inquire (more than 10 times now) they bring up some new form or process they want me to complete. It's a case of CGU moving the goalposts constantly. Even their internal complaints line have failed to call me back when promised.
The single worst Insurance company around. And that's really saying something!
Mine story takes the cake...
A lot of reviews on here are saying how corrupt IMEs are and how they are in CGUs pocket.
Well I have 7 favourable IME reports (2 from my side and 5 from their side) - who all say the same thing and confirm a workplace injury with indefinite no work capacity - and they still refuse to accept the claim.
How can you deal with a company this corrupt?
CGU pushed me to breaking point..
I had a mental breakdown early last year, brought on by work place bullying. I was unable to work and once my leave entitlements were used up, I had no income to support my young family and to seek professional help.
My employer recommended I put in a work cover claim which I did. CGU was their insurer. Once my claim was submitted I was told CGU would "investigate to ensure I made a legitimate claim", I knew straight away it would be rejected.
CGU arranged an 'independent medical examination' with one of their psychologists who is known for ...falsifying information and doing back door deals with CGU. I would often have cars sitting out side my house and following me around, which I have proof from CCTV at my property. I would also have investigators call and email me, not saying who they were but trying to squeeze information out of me. One even threatened and abused me. Way to treat someone with a mental health disorder. The report the independent medical examinator completed was 100% false and gave CGU no liability of my condition even though my employer accepted responsibility. I made an attempt on my own life.
Knee injury at work.
Cgu wouldn’t come to the party with my surgeon.
Went to medical panel.
Cgu wouldn’t give orthroscopy on my partners knee .
Lost her job after 12 mths
2.5 years later finally got surgery and there as a significant tare.
All that pain and suffering for a pathetic system.
Medical panel are corrupt as Cgu.
Questions & Answers
I am from Melbourne, Insurance company unfairly denied my legit work cover claim, then for 3 months I was home without pay struggling with injury and financially. Then on conciliation insurance company offered me all back pay & medical expenses but if I accept the claim, case closed, as I was financially collapsed and took the offer at conciliation. Now after 1year I got pain back, CAN I TAKE THIS MATTER TO COURT NOW???
I would say 100% yes. Any residual issues that arise from that injury should be treated under the same claim. Speak with a Lawyer or self represent at VCAT. Good Luck.
Hi Rick, thanks for the question - we don't look after workers compensation claims through Product Review so I can't answer your question. You can contact us directly on 132-481. ~Nat
What Lawrie said sounds about right, Id contact a lawyer though.
CGU won't even accept a claim I have had lodged, it is the second claim I have made form same employer.
its been 28 days and now I will lodge another conciliation form. what is the issue?? not even initial acknowledgement!!!
Go see Mairice and black burn tac denied my claim. Maurice Blackburn got it through at reservoir branch
HI Ellie, sorry to hear your claim hasn't been accepted. Can you please send us a PM on Facebook by heading to https://www.facebook.com/cguinsurance/ and let us know you've come from Product Review so we can escalate it further. ~Natalie
IME, apparently stands for an independent medical examiner. Don't be fooled, it really stands for INSURANCE medical examiner. Paid massive amounts purely to decline a claim. One easy way to sort these clowns once and for all. Most of these examiners have only ever done these assessments their whole career. That wouldn't really class them as qualified in a field. Most are old and have not done any further study in many years. They are insurance companies henchmen.
The whole system is designed to help them pocket bonuses, with there end goal you give up or you end up in the ground. If you can handle losing all you have after the 3 SSS (stave, stall, settle). You will finally see them in court with their tales between their legs.
It's only a matter of time that the rude awakening comes back to bite you CGU. People seem to think Work Safe is there to help, guess again. Just big brother to the corrupt 5 insurance companies. Maybe one day soon, someone will give you a lesson that changes it all and tips the favour for injured workers.
CGU are scammers. My partner has been fighting to get knee surgery for 2 years . Cgu kept rejecting her surgeons recommendations and had to go medical board and there under the pay packet of cgu saying her knee was ok because scans didn’t show much. Cgu medical examiners saying her knees fine and didn’t happen at work when it did . Knee swallon sore getting worse.
Such a corrupt system not caring about injured workers . She lost her job.
Then 2.5 years later after lawyers finally got surgery and there was large tear. Now there not paying for her to recover and now another hall of conciliation and medical board and more. Stress . Its a system that’s so corrupt that it keeps everyone in a job. And Worksafe support are so corrupt that they don’t fight for you against cgu
Hi Elle, we appreciate important feedback such as this and would very much like to follow up with you to address your concerns. Could you please use this link https://www.facebook.com/cguinsurance/ to Private Message us your name, DOB, policy number and the state your work was based in and we will arrange for someone from our Workers Compensation Claims team to contact you and help you with your claims complaint. ~ Jono
Even if an IME delivers a favourable report for the claimant CGU ignore it by cherry picking quotes, forcing conciliation time wasting.
Get an answer from our members and CGU representatives
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