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Chain Reaction Bicycle Company

Chain Reaction Bicycle Company

1.9 from 9 reviews · View Statistics

Reviews

1.9

9 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(7)
  • Product Quality
    3.0 (2)
  • Return Claim MadeYes (1) · No (0)
  • Customer Service
    1.0 (2)
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The worse customer service experience I have had.

published
Incentivised ReviewNo
Store LocationCronulla

Cannot Recommend...

published

Cannot recommend. I bought a new expensive bike, got home and discovered a broken part. Took it back and was told I broke it, that I was lying and I had to pay for the part... Find another shop.

Product Quality
Customer Service
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0.0
(1,234)

Sub-standard service

published

Purchased a number of products online, shoes didn't fit, some products missing. After some ordinary patronising service, Sandra actually advised me to sell them locally?? last time customer CR, perhaps focus more on service.

Product Quality
Customer Service
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itneau.ja
itneau.jaSydney, NSW
  • 3 reviews
  • 1 like

I believe is they prefer to fleece customers.

published

Shame I cannot select a 0 star, I had the misfortune in dealing with them.

I went there to get a slow leak fixed, my bike as less than 12 mths old.

When I arrived a chap looked at my bike did something and said I am putting a new chain on it and next time he comes back I am putting a new cassette on which was all relayed to sales person on the floor as though I was not present.

I was charged an insane amount for a chain and a slow leak tire fix. When I took the bike home the tire was flat next day.

I am a biking novice and after speaking with people that are enthusiast I feel they did seriously take advantage.

Hairy Harry
Hairy HarrySouth East Queensland, QLD
  • 7 reviews
  • 4 likes

Good Service

published

I ordered a X-Tools Rolling Tool Case online on June 7, 2018, and was advised that it would take up to 2 weeks delivery from England. The shipment arrived today, June 14, exactly 1 week from ordering. I was advised all along the way as to the progress of the shipment. Plus, the price was good, too, with no delivery fees.

Codda
CoddaMelbourne
  • 14 reviews
  • 8 likes

Many cyclists buy their stuff here - but not many cyclists appear to be on Product Review

published

I have ordered 2-3 times per year for last 5 years or so and I cycle 30km daily to work. Only had a few issues along the way and they sorted them for me quickly. Convenient way to shop, tyres are about 50% less than local bike shops here. I service my own bike and make sure I order in advance for the parts I will need. Nice and easy!

Kraeg
KraegHunter Region, NSW
  • 5 reviews
  • 8 likes

Untruthful and time wasting

published

I was informed "Your order has now been fully dispatched" and then 4 days later "The following items on order XXXXXXXXXXXXX have been CANCELLED and REFUNDED". "If you have not requested this cancellation it has happened because the item is no longer available."

So how was it fully dispatched if it was not available??? I can only assume they set orders as dispatched, so it appears like they get onto them quickly and have them out the door.

What a waste of my time. My bike is currently unrideable and it appears like it will continue to be unrideable well into next week now.

I put my order through last Thursday, and it's Thursday again now. I've lost a whole week! Thanks Chain Reaction.

1 comment
Kraeg
Kraeg

11 days on and my order still hasn't hit the postal system!?!

Habidere
HabidereMELBOURNE
  • 22 reviews
  • 18 likes

2015 and nothing has changed.

published

The previous review from 2011 is spot on. I am still waiting for parts ordered on the 7th of Jan and all I get is lame excuses.
Their prices are excellent but shipping and their so called customer service team make the whole experience a waste of time and money.

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0.0
(1,234)

Avoid this shop at all costs.

published

This shops employees all need to take courses in Customer Service, Don't expect a reply to your email, or even proper phone manner, they are lucky enough to handle most of the insurance replacements for Sydney, that is tens of thousands of dollars every week just handed to them by companies like AAMI, they will drag out processing your replacement just to have the money gaining interest in their account.

Dealing with shop is absolutely frustrating

worst customer service, slow and lazy, pretentious atmosphere in store

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Details

CategoryPhysical Shops and Bike Shops
Offers Repairs & MaintenanceYes
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