?
? !
1 photo
Challenge Strata Management

Challenge Strata Management (page 2 of 12)

4.7 from 234 reviews · View Statistics

Reviews

4.7

234 reviews
Previous
Next

Responding to abnormal but urgent customer needs

published

Silverton CTS 11693 engages Challenge as our strata managers. Our suppliers, large or small, depend on us to deal promptly and efficiently with payments. Sometimes it is only when something goes wrong that the real test of individual excellence emerges. In our case, a large contract supplier queried one invoice that had already been paid and another that was missing. Tracy O’Shea in A/P Services quickly alerted us to the potential for loss of service continuity and urgency. Tracey verified the invoice already paid and when a duplicate of the missing invoice was presented, Tracey did not wait for the next payment run, the invoice was manually entered and paid the same day. Thank you Tracey for service excellence to both us and our supplier.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!
Victor Crump

Victor CrumpSouth East Queensland, QLD

Excellent service

published

I have been dealing with Bill Croucher, Assistant Accountant at Northern Communities for approximately 2.5yrs and he is always polite, helpful, very knowledgeable and our interactions have been efficient and professional.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!

Exceptional Customer Service Experience

published

Tracey attended to the issue I reported immediately, and resolved it within a few hours, which is exceptional. At every stage of communication she was attentive, professional and concise. Superb customer experience.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!
Strata & Property Management Services

Find out how Challenge Strata Management compares to other Strata & Property Management Services

Know better, choose better.

Compare all
Virginia Lawton

Virginia LawtonSouth East Queensland, QLD

  • 9 reviews
  • 7 likes
  • Verified

Continued lack of cooperation

published

Your reponse is inadequate as the on site building manager is not a qualified Tech and cannot resolve this problem. I have attached the email exchange that commenced December 2020

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!

Tracey is so quick to help my urgent problems, thanks so much

published

Lovely team who are quick to respond and get the job done. Always get back to me in a very timely manner and fix any issues. Professional and friendly, thank you Tracey at Challenge Strata Management.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management

Hi Lisa,
It's great to know Tracey is meeting your expectations. Thank you for taking the time to recognise her efforts, she will be thrilled to read your review!
Thank you again,
Richard Eastwood, General Manager

Similar opinion? Write a review on ProductReview.com.au!
Virginia Lawton

Virginia LawtonSouth East Queensland, QLD

  • 9 reviews
  • 7 likes
  • Verified

Challenge Strata Management refusal for me to have NBN in spite of a BCCM conciliation agreement

published

In spite of a conciliation agreement by the BCCM Challenge Strata Management have place extra conditions on me to make it more difficult for me to allow NBN to connect me in my owned apartment.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
no thank you

no thank youSouth East Queensland, QLD

Stephanie Toft and Sue Sellings are fabulous

published

Stephanie Toft and Sue Sellings are always friendly, professional and efficient when assisting with difficult and simple issues. Their guidance, experience and knowledge is appreciated as things can become overwhelming at times.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!
BC Secretary

BC SecretarySouth East Queensland, QLD

Totally professional, efficient and a pleasure to deal with.

published

I have dealt with many Strata Management Companies, and can honestly say that under the guidance from our Challenge Strata Manager, Andrea, we have received outstanding service. The professionalism, efficiency, and knowledge is simply first class and makes our role as Body Corporate representatives very easy.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!
BC Secretary

BC Secretary

  • 2 reviews
  • Verified

Ease of implementation!

published

Once again congratulations to Tracey in AP providing progressive and proactive solutions for a more streamlined invoice approvals process for the building. The invoice hub approval layers will assist us with a smoother and more expedient way to handle our payments to suppliers. Great service and thank you!

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!
Strata & Property Management Services

Find out how Challenge Strata Management compares to other Strata & Property Management Services

Know better, choose better.

Compare all

Fabulous Customer Service

published

Tracey sorted an overdue account for me that I had been following up with the building management for most of last year. She called me and we discussed what the issues were and what was expected for the invoices to pass payment. She sent emails to all concern on what was required in the future. Also I believe she worked overtime to have all the well overdue invoices entered and passed for payment. She readily responded and answered all correspondence in a friendly, personable and very professional manner. Thanks Tracey.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!
Peter

PeterSouth East Queensland, QLD

Quick and prompt service from Bridget Christie at Challenge Strata Management

published

My request for a letter re a permit was replied to and sent on the same day I requested it.
Very efficient much different to government departments I deal with.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management

Hi Peter,
We are delighted to hear that Bridget is exceeding your expectations and I know she will be thrilled to receive your kind feedback. Thank you for taking the time to review us.
Kind regards,
Richard Eastwood, General Manager

Similar opinion? Write a review on ProductReview.com.au!
Pammy

PammySouth East Queensland, QLD

Great support

published

Challenge Strata is the best Strata management company that I have encountered in 25 years in building management. The have fabulous staff, who have the answers to any issues who are always friendly and prompt in responding to any query. Our Strata Manager, Assistant and accounts department are fantastic.
Bill Croucher is an example of the efficiency that I mention. He is prompt to respond to emails and is always happy to answer any questions I may have.
Challenge are a great team to have working for our Body Corporate, and our Committee are very happy with the services they provide.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!
Mark B.

Mark B.South East Queensland, QLD

Service doesn't get any better

published

As project manager for remediation work for a BC, I requested assistance from Stephanie Shepherd at 9:00am to process a contractor's invoice urgently. By 10:00am Tracey O’Shea in A/P sent me the remittance notice for the payment that was to be made that same day. Service doesn't get any better than that.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!
Pam Harse

Pam HarseSouth East Queensland, QLD

  • 2 reviews

Great support

published

Challenge Strata are the best Body Corporate managers that I have encountered in 25 years of building management. Our Strata Manager, Assistant and Accounts department are knowledgeable, friendly and efficient. They all do a great job.
Bill Croucher is an example of the team at Challenge. He is always prompt and patient with his replies to my queries. A great communicator!
Challenge are a great team to work with, and our Committee is very happy with the service we receive.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!

Thanks Tracey

published

Tracey was so helpful and kind and got to the bottom of our issue straight away. We really appreciated her help and her amazing customer service on a Monday morning.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management

Hi Thrive Hort,
Thank you so much for sharing your feedback and taking the time to recognise Tracey's efforts, she will be thrilled to read your review!
Thank you again,
Richard Eastwood, General Manager

Similar opinion? Write a review on ProductReview.com.au!
Strata & Property Management Services

Find out how Challenge Strata Management compares to other Strata & Property Management Services

Know better, choose better.

Compare all
Einsford

Einsford

  • 2 reviews

A great help.

published

This morning I was helped greatly by Tracey O'Shea from Challenge. She was very patient and prepared to go over anything I didn't quite understand. A fabulous help, and easy to understand. She communicated everything I needed to know in an uncomplicated way.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management

Hi Einsford,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused care and Tracey will be pleased to receive your positive feedback.
Richard Eastwood, General Manager

Similar opinion? Write a review on ProductReview.com.au!
Zaccy

ZaccySouth East Queensland, QLD

The best on the coast

published

Challenge strata has been a breath of fresh air from the prospective of an onsite manager.
Always friendly, accurate service and fast follow up.

We appreciate them greatly.
Our Strata Manager, Assistant and Accounts couldn't do a better job.
Thank you very much for the past few years and looking forward to many more.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management
Similar opinion? Write a review on ProductReview.com.au!
Rowland

RowlandSydney, NSW

Sorted out our Electricity Bills issues

published

Tracey O'Shea took the initiative to contact the supplier and get copies of invoices that had gone astray,arranged payment,set up arrangements for her to get future invoices and we avoided the threat of disconnection

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management

Hi Rowland,
Thank you so much for sharing your feedback and taking the time to recognise Tracey's efforts, she will be thrilled to read your review!
Thank you again,
Richard Eastwood, General Manager

Similar opinion? Write a review on ProductReview.com.au!
Russall

RussallSouth East Queensland, QLD

Always caring and polite and happy to assist

published

She was prompt to Help me with my late invoice and them emailed me when it was sorted to make sure everything was ok. She has always been friendly and willing to help.

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management

Hi Russall,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused care and Tracey will be pleased to receive your positive feedback.
Richard Eastwood, General Manager

Similar opinion? Write a review on ProductReview.com.au!
Tina Knight

Tina KnightSouth East Queensland, QLD

Great Service

published

Dealing with a lot of Strata companies it is a breathe of fresh air dealing with Mitchell Toft. Great service and delivered with a great phone manner. Thank you Mitchell!

Incentivised ReviewNo
1 comment
Challenge Strata Management
Smarter Communities T.Challenge Strata Management

Hi Tina,
Thank you so much for sharing your feedback and taking the time to recognise Mitchell's efforts, he will be thrilled to read your review!
Thank you again,
Richard Eastwood, General Manage

Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 12
See all Challenge Strata Management reviews

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Challenge Strata Management representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.