Challenge Strata Management

Challenge Strata Management
Challenge Strata Management

296 reviews

93% · 27619 · 6%


296 reviews
JackySouth East Queensland, QLD

Excellent customer service

Tracey O'Shea was extremely helpful in organizing payment of an outstanding invoice. She checked our invoice this morning and it had been approved for payment overnight. She then made sure the invoice would be included in today's payment run. I am extremely grateful that Tracey took the time and made the effort to make sure this was put through before the Xmas cut-off date. I know who to contact in the future if I need help. Show reply

Quick turnaround of documents

Documentation requested was sent quickly which is appreciated. Natasha was helpful sending me what I needed in a couple of days. This meant I could complete the necessary work I needed to in a timely manner. Show reply
BryceSouth East Queensland, QLD

Accounts Receivable - Fast and efficient

I have been liaising with Tracey in accounts receivable since May. Tracey is super efficient... right from her introduction on what I need to do to approve and the processes. Anything urgent Tracey has responded within hours and been able to process same day or next day latest and gone above any beyond by providing remittance details which I can forward to trades, who are also thankful for the swift action. Show reply
Kings Row South
Kings Row SouthSouth East Queensland, QLD2 posts

Fast and efficient service

Janeen was fast and efficient with the enquiry I had, she could not be more helpful and friendly.
When Lisa is in meetings and uncontactable it is a blessing to have Janeen to refer to.
Thank you. Show reply

Contacted Challenge with account query, spoke with Natasha

Problem quickly resolved with a cheerful and well informed staff member. Often people tasked with responding to mainly complaints are testy and guarded but she responded with curtesy and humour. Well done. Show reply
ClaireSouth East Queensland, QLD

Helpful and quick to respond to inquiries

Tracey in Accounts is always quick to assist with my inquiries, is happy to help and always in a friendly manner. If something is unclear she always provide an easy explanation Show reply

Exemplary service by Tracey O'Shea

When ever an account is submitted Tracey is on the ball and attends to payment very promptly.

She also sends back confirmation to confirm attention to the account.

A1 service. She is a great asset to Challenge.

Sam R.
Sam R.South East Queensland, QLD

Very helpful and easy to deal with

When there was an issue it was sorted out immidatly. Fast timing on email replies and any issues were delt with on the spot.
Professionals all round no dramas just good people . Show reply
FrankSouth East Queensland, QLD

Stephanie Peters

Stephanie is great. Nice to know there is still people like her willing to provide great customer service. Always ready to assist, friendly and knows her stuff. Thanks Stephanie for your assistance. Great job.  Show reply
slmhauSouth East Queensland, QLD5 posts

Positive outcomes from detailed attention

Contact and resolutions are fast, fair and accurate. Help and information is fluid and concise making for a happy community. Stephanie T. is our honest and reliable point of contact at Challenge Strata and she does a magnificent job! We can’t thank her enough!  Show reply

Bill Croucher and Tracey OShea

Both Bill Croucher and Tracey OShea action and respond promptly. They are always willing to assist with any enquiries or concerns to the best of their ability with a professional friendly attitude  Show reply
ZaccySouth East Queensland, QLD

The best service

Tracey O'shea from the accounts department at Challenge Strata is by a long shot the most efficient I have worked with in my 20 years as an onsite manager. When asked to assist with any urgent matter she jumps at the chance to go above and beyond expectations. Always a smooth flow of communication and we really appreciate it. Yewwww! Go Tracey!! Show reply
Daniel Southworth
Daniel SouthworthSouth East Queensland, QLD

Thanx again for assistance

As I am very much a hands on man. I have appreciated Tracey's office skills in assisting me with my billing procedures. Tracey is very easy to communicate with on the phone, she has helped me before and I I thank her. Show reply
Greg bush
Greg bush

Excellent courteous and very efficient service

Very please with the attention to detail and courteous behaviour from the staff especially Bill Coucher A pleasure dealing with this company would have no problem recommend to other persons Show reply
JohnnySouth East Queensland, QLD2 posts

Professional and always communicating

I would like to say thanks to Bill Croucher for always being polite helpful and professional.

Big thank you to Tracy always fantastic to deal with polite and onto everything . Thank you

Kind Regards

Boulton Ridge  Show reply

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MicheleSouth East Queensland, QLD

Always professional and helpful!

I'd like to give a shout out to Tracey O'Shea who looks after our finances at St. Agnes Body Corporate Mermaid Waters. Tracey went out of her way to make sure a payment was made urgently on our behalf when she had a pile of work already overflowing on her desk. She is the engine room at Challenge Strata and deserves recognition and appreciation (plus more money) for her cheerful disposition and helpfulness.
Thanks Tracey
Kind Regards
Michele Holdcroft - Treasurer
St. Agnes Body corporate Show reply
MonicaSydney, NSW3 posts

Stephanie Peters - Excellent Service

Stephanie always responds to my emails with professionalism and in a timely manner.
This is important to me as I live in another state and rely upon emails to make contact and resolve issues relating to my unit on the Gold Coast.  Show reply
Glenys M.
Glenys M.
Brett Whiteley
Brett Whiteley


Our manager at CSM, Stephanie Toft, has consistently added value to our scheme’s Body Corporate Committee over many years; she is knowledgeable, professional and a great communicator. We are very happy with the service and value for money provided by Stephanie and the CSM team.
Robin Semenoff
Robin SemenoffSouth East Queensland, QLD


Stephanie and Challenge have been our stratta management at Enderley Gardens for the 5yrs I have lived here and being on the body corp as a committee member.She is very reliable and responds promptly to any issues that arise. We love living here and are grateful that we have a great team of experts to to assist making Enderley Gardens enjoyable to live at Show reply
Ran M.
Ran M.South East Queensland, QLD

Great strata managers, very proactive

Cheryl, Stephanie and Tracey have been great, they are meticulous and get all done in a timely manner. We use challenge for a Commercial site in Southport, a Residential complex in Chevron Island and for a block in Byron bay (Another branch there). Show reply
John O'Carroll
John O'Carroll

Stephanie Peters-Customer Service

Very good feedback in timely manner to get my query resolved here. Stephanie Peters got to the bottom of the problem, updated our details previously overlooked and feel now we are in good hands with CSM communications moving forward. Show reply
Jan L
Jan LSouth East Queensland, QLD5 posts
Stephen Wyer
Stephen WyerSouth East Queensland, QLD


Challenge Strata staff are always availabe to hepl with inquiries and solutions. Tracey Oshea in accounts is always able to help with any invoice inquiries and very efficient to have Carwoola accounts paid in reasonable time.  Show reply
ThornySouth East Queensland, QLD2 posts

Patient and efficient !

Tracey O’Shea sorted out all our issues very quickly and efficiently, with patience and humour. Tracey will always be my first port of call !! Tony Loxton, Star Property Management Services.. Show reply
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Administration BBRS
Administration BBRSRichmond-Tweed, NSW

Prompt & Professional

Great service. Very helpful and understanding. Thank you for helping me jump the que and get some invoices pushed through. Great customer service from the beginning of the call right through to the end.  Show reply
Hebe d.
Hebe d.South East Queensland, QLD

excellent customer service

Tracey is very helpful and friendly, I always get her reply promptly, help me out with all my questions. It's lovely to deal with Tracey. Thank you for the excellent customer service.  Show reply
Jackie M
Jackie M South East Queensland, QLD


Tracey is always helpful and efficient in accounts, prompt response to emails and queries.
Even just yesterday Tracey helped me sort out an account issue which was done very efficiently and
professionally....always lovely to deal with .....Thank you so much Tracey.
 Show reply
Damien F.
Damien F.South East Queensland, QLD

Excellent Service

Working with Bill Croucher of Challenge Strata Management is a pleasure. His service is second to none. Never any problems and nothing is too much trouble. Well done Bill, keep up the good work Show reply
DonnaSouth East Queensland, QLD

Excellent Customer Service

Once again Tracey O’Shea your assistance with an unpaid invoice has been amazing. Thank you so very much for getting this sorted so quickly and keep up the wonderful work you do. Show reply
Tony L.
Tony L.2 posts

Account Queries

Had some account issues to sort out Tracey O shea helped me with these issues very efficiently and professionally and was a pleasure to deal with. Would recommend Challenge Strata for this really good service Show reply
Grant Roper
Grant RoperSouth East Queensland, QLD2 posts

Unbelievable Service from Sue Lees not once, but twice in the 1 Day

For some reason, there has always been a division between the Real Estate Industry and Strata Management
Personal, today that perception was proven wrong. When I phoned your Office this morning, I expected the normal runaround, the Service I received from Ms Lees on the Body Corporate information I required was not only Impeccable but came in double quick time and on 2 separate occasions. Good on you Sue, you are a credit to Challenge Strata Management. Show 2 replies
Kaylene Lane
Kaylene Lane

Wonderful Service

Once again I wish to commend Tracey O’Shea for such wonderful customer service. I needed assistance and advice as to how our committee can set up our invoice payments to best suit our operations and Tracey was able to come up with suggestions and finally a way that suits our requirements. I know we are in good hands with everyone at Challenge!  Show reply
LisSouth East Queensland, QLD

Professional and Efficient

we have found Mitchell Toft to be friendly, professional and efficient in all dealings coupled with a prompt response time to all requests when made. 5-star service with a smile. Show reply
Joanne Looke
Joanne LookeSouth East Queensland, QLD

Very Professional Service

Bill Croucher is very helpful in assisting with any queries and payments he also responds promptly to requests as do all the staff at Challenge Strata Management.
A great company to deal with on all body corporate compliance. Thanks Show reply
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Nexus Place
Nexus Place

Excellent Service

This is really a good and supportive company. I strongly recommend his company to everyone. !
They respond very quickly and very patient to all the questions we have. Excellent Service from Mr. Bill Croucher. Thank you !!
 Show reply
K R.
K R.


Bill Croucher is great man to work with!
Well help and assisting to us and fast respond and explain on any of our question also reminding us on time on our mistaken, which is really appreciate for our work.
Thanks Bill! Show reply
Tim Falloon
Tim Falloon

Was made so easy thanks to Tracey

Thanks Tracey O'Shea for your wonderful assistance in getting me set up on the strata max hub today. Could not have done it without you. You were so patient with me.  Show reply
Katie South East Queensland, QLD

Perfect Service

Tracey the accounts payable assistant was a great help with getting the invoice hub up and running. The link was not working to begin with but Tracey helped resolve it all efficiently, much appreciated.  Show reply
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