Responding to abnormal but urgent customer needs
Silverton CTS 11693 engages Challenge as our strata managers. Our suppliers, large or small, depend on us to deal promptly and efficiently with payments. Sometimes it is only when something goes wrong that the real test of individual excellence emerges. In our case, a large contract supplier queried one invoice that had already been paid and another that was missing. Tracy O’Shea in A/P Services quickly alerted us to the potential for loss of service continuity and urgency. Tracey verified the invoice already paid and when a duplicate of the missing invoice was presented, Tracey did not wait for the next payment run, the invoice was manually entered and paid the same day. Thank you Tracey for service excellence to both us and our supplier.
I have been dealing with Bill Croucher, Assistant Accountant at Northern Communities for approximately 2.5yrs and he is always polite, helpful, very knowledgeable and our interactions have been efficient and professional.
Exceptional Customer Service Experience
Tracey attended to the issue I reported immediately, and resolved it within a few hours, which is exceptional. At every stage of communication she was attentive, professional and concise. Superb customer experience.
Continued lack of cooperation
Your reponse is inadequate as the on site building manager is not a qualified Tech and cannot resolve this problem. I have attached the email exchange that commenced December 2020
Tracey is so quick to help my urgent problems, thanks so much
Lovely team who are quick to respond and get the job done. Always get back to me in a very timely manner and fix any issues. Professional and friendly, thank you Tracey at Challenge Strata Management.
Challenge Strata Management refusal for me to have NBN in spite of a BCCM conciliation agreement
In spite of a conciliation agreement by the BCCM Challenge Strata Management have place extra conditions on me to make it more difficult for me to allow NBN to connect me in my owned apartment.
Stephanie Toft and Sue Sellings are fabulous
Stephanie Toft and Sue Sellings are always friendly, professional and efficient when assisting with difficult and simple issues. Their guidance, experience and knowledge is appreciated as things can become overwhelming at times.
Totally professional, efficient and a pleasure to deal with.
I have dealt with many Strata Management Companies, and can honestly say that under the guidance from our Challenge Strata Manager, Andrea, we have received outstanding service. The professionalism, efficiency, and knowledge is simply first class and makes our role as Body Corporate representatives very easy.
Ease of implementation!
Once again congratulations to Tracey in AP providing progressive and proactive solutions for a more streamlined invoice approvals process for the building. The invoice hub approval layers will assist us with a smoother and more expedient way to handle our payments to suppliers. Great service and thank you!
Fabulous Customer Service
Tracey sorted an overdue account for me that I had been following up with the building management for most of last year. She called me and we discussed what the issues were and what was expected for the invoices to pass payment. She sent emails to all concern on what was required in the future. Also I believe she worked overtime to have all the well overdue invoices entered and passed for payment. She readily responded and answered all correspondence in a friendly, personable and very professional manner. Thanks Tracey.
Quick and prompt service from Bridget Christie at Challenge Strata Management
My request for a letter re a permit was replied to and sent on the same day I requested it.
Very efficient much different to government departments I deal with.
Challenge Strata is the best Strata management company that I have encountered in 25 years in building management. The have fabulous staff, who have the answers to any issues who are always friendly and prompt in responding to any query. Our Strata Manager, Assistant and accounts department are fantastic.
Bill Croucher is an example of the efficiency that I mention. He is prompt to respond to emails and is always happy to answer any questions I may have.
Challenge are a great team to have working for our Body Corporate, and our Committee are very happy with the services they provide.
Service doesn't get any better
As project manager for remediation work for a BC, I requested assistance from Stephanie Shepherd at 9:00am to process a contractor's invoice urgently. By 10:00am Tracey O’Shea in A/P sent me the remittance notice for the payment that was to be made that same day. Service doesn't get any better than that.
Challenge Strata are the best Body Corporate managers that I have encountered in 25 years of building management. Our Strata Manager, Assistant and Accounts department are knowledgeable, friendly and efficient. They all do a great job.
Bill Croucher is an example of the team at Challenge. He is always prompt and patient with his replies to my queries. A great communicator!
Challenge are a great team to work with, and our Committee is very happy with the service we receive.
Tracey was so helpful and kind and got to the bottom of our issue straight away. We really appreciated her help and her amazing customer service on a Monday morning.
A great help.
This morning I was helped greatly by Tracey O'Shea from Challenge. She was very patient and prepared to go over anything I didn't quite understand. A fabulous help, and easy to understand. She communicated everything I needed to know in an uncomplicated way.
The best on the coast
Challenge strata has been a breath of fresh air from the prospective of an onsite manager.
Always friendly, accurate service and fast follow up.
We appreciate them greatly.
Our Strata Manager, Assistant and Accounts couldn't do a better job.
Thank you very much for the past few years and looking forward to many more.
Sorted out our Electricity Bills issues
Tracey O'Shea took the initiative to contact the supplier and get copies of invoices that had gone astray,arranged payment,set up arrangements for her to get future invoices and we avoided the threat of disconnection
Always caring and polite and happy to assist
She was prompt to Help me with my late invoice and them emailed me when it was sorted to make sure everything was ok. She has always been friendly and willing to help.
Dealing with a lot of Strata companies it is a breathe of fresh air dealing with Mitchell Toft. Great service and delivered with a great phone manner. Thank you Mitchell!
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.