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Challenge Strata Management

Challenge Strata Management (page 3 of 9)

4.7 from 173 reviews

Reviews

4.7

173 reviews
5
(153)
4
(8)
3
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2
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CSM works!

published

Even if you deal with 1 person, an experienced team is collectively getting the job done, educating, meeting timeframes, problem solving, ensuring compliancy, & still time to be courteous. Thanks, CSM.

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Tracey The bomb!!!

published

Just like to say tracey helped explain approval process and blocker removal on my chrome set up.
Cheers Tracey.
Thank you for for your patiences and understanding.
Looking forward to my next lesson.

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Hi Leo,
Thank you for taking the time to share your experiences. It's great to hear Tracey is meeting your expectations and beyond. I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager

Todd L.

Todd L.South East Queensland, QLD

Great customer service

published

Tracey was awesome from start to finish organising payment for several invoices. If only I could deal with someone like you in every company! Thank you and keep up the great work.

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Hi Todd L,
Thanks so much for your feedback! It's great to hear Tracey is providing great service for you. I'll be sure to pass this on to her, this will make her day!
Richard Eastwood, General Manager

Strata & Property Management Services

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Customer service at it best

published

Sarah Chambers made all the difference when dealing with Challenge Strata Management. Sarah exceeded my expectations with handling my invoice issues with a courteous and friendly manner and at the same time having my invoice processed. Customer service at its best.

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Fabulous Customer Service

published

Tracey O'Shea thank you for your professional, prompt and friendly customer service in following up, processing and organising payment of our invoices. There should be more like you in the Strata Management World. Much appreciated.

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Geraldine Olzard

Geraldine OlzardSouth East Queensland, QLD

Tracey is an excellent employee.

published

Tracey went out of her way to help me with signing on to the accounts portal and offered any help she could provide so that I could understand every aspect of it.

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Hi Geraldine,
Thanks so much for your feedback! It's great to hear Tracey is providing great service for you. This will make her day! I'll be sure to pass this on to her.
Richard Eastwood, General Manager

Julie Titilas

Julie TitilasSouth East Queensland, QLD

Excellent customer service

published

Tracey O’Shea was extremely helpful and provided great customer service, she went out of her way for me! Such a pleasure to deal with!!

Thank you very much Tracey For the prompt service

1 comment
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Hi Julie,
Thanks so much for your feedback! It's great to hear Tracey is providing great service for you.
She will be thrilled to receive this review. I'll be sure to pass this on to her.
Richard Eastwood, General Manager

Surfers MBC

Surfers MBCSouth East Queensland, QLD

Great Service & Very Fast Too

published

Tracey O'Shea gave me great service today, promptly searching records to confirm the Lift Contract charge so that I could approve the payment. She saved me a lot of time at my end. Thanks, Tracey & Happy New Year!

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Scott M

Scott MSouth East Queensland, QLD

  • 5 reviews

BCS - Monthly Payments

published

I have been dealing with Tracey O'Shea for an extended period of time to date.
Dealing with numerous BCS services on the Gold Coast, Tracey definitely stands out as an Accounts Manager who communicates with her payees, not just leaving them to second guess on payments in progress.
It does make a "real" difference to deal with a person such as Tracey when waiting on payments, processed and received in due process.
"Job well done" Tracey..

Cheers..
Scott Miller - Millway Security - Gold Coast.

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Great Customer Service - Tracey O'Shae

published

Tracey was extremely helpful and provided great customer service - this is appreciated particularly when it is the busy season - all her assistance is greatly appreciated - thank you for the prompt service

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Thanks so much for your feedback! It's great to hear Tracey is providing great service for you.
She will be thrilled to receive this review. I'll be sure to pass this on to her.
Richard Eastwood, General Manager

Challenge Strata Management Review, January 2, 2020

published

I have only known Andrea Gray for a short time. However, in my dealings with her, I have found her to be professional, approachable and friendly.
Vicki Bousen
Chairperson, B.C. Thorngate Park

1 comment
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Driver

DriverSouth East Queensland, QLD

  • 2 reviews

They came to my rescue.

published

Awesome service, I needed help on a last minute application right before xmas. Brenda Will went above and beyond to help get me sorted.. It was so refreshing to deal with a company that actually go the extra mile to help their customers.Thankyou.

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Bryn Lummus

Bryn LummusQueensland

Tracey OShea:

published

In all dealings with Tracey she has been helpful and pro-active. Also professional, attentive and prompt in her dealings. She has always sought to be both accurate and correct in the way she handles queries and correspondence and this is greatly appreciated.

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Rob

RobSouth East Queensland, QLD

Excellent Service

published

Very professional service provided, extremely helpful and prepared to do that little bit extra to get the job done. Only too happy to offer assistance and the communication was excellent. Well done!

December 19th 2019 Update: Excellent

Just wanted to comment on the amaaaaazing service from Tracey and the accounts payable team. On short notice they were able to provide a positive outcome on an accounts issue that was not there fault. Only too happy to help.

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Hi Rob,
Thanks so much for your feedback! The team will be thrilled to receive this review. I'll be sure to pass this on to them.
Richard Eastwood, General Manager

Robyn A.

Robyn A.Sydney, NSW

Tracey O'Shea

published

Tracey O'Shea as been a pleasure to work with, she is punctual with her emails plus she replies to any questions I may have in a timely manner. Thank you Tracey for making my experience such a pleasure!

1 comment
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Hi Robyn,
Thank you for taking the time to share your experience. It's great to hear you are happy with the level of service provided by Tracey. I will be sure to pass on your awesome feedback.
Thank you again!
Richard Eastwood, General Manager

Strata & Property Management Services

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Great Service

published

Sarah is very professional. Promptly actions requests and with the roll out of the Invoice Hub, was great in setting up our access and following up to offer additional training if it was required.

1 comment
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Thank you for taking the time to share your experiences. It's great to hear Sarah is meeting your expectations and I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager

Great Strata Management

published

Very helpful thank you Tracey. You made my new role easy as Treasurer of the Body Corporate. Prompt return of phone calls and clear, how to, instructions . Once again, thank you.

1 comment
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Hi Candy,
Thank you for taking the time to share your experience. It's great to hear you are happy with the level of service provided by Tracey. I will be sure to pass on your awesome feedback.
Thank you again!
Richard Eastwood, General Manager

Vincent C.

Vincent C.South East Queensland, QLD

  • 3 reviews

very friendly staff

published

It was very nice and easy to deal with challenge strata.. Sarah chambers was the lady we dealt with regarding invoicing.
She was very courteous and humorous and made sure our invoices went out on time.
Thank you
look forward to dealing with you agaiin
all the best
Lilly and Robert
JR roofing and guttering

1 comment
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Hi Vincent,
Thank you for taking the time to share your experiences. It's great to hear Sarah is meeting your expectations and I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager

Lynnie C.

Lynnie C.South East Queensland, QLD

Its the strata manager that makes the difference

published

I've worked with numerous Bodies Corporate over the past 20 years and I have come to the conclusion that it is the strata manager who manages your scheme which is the utmost importance when choosing the company and or the experience of the strata manager. Andrea Gray from Challenge Strata delivers the professionalism and efficiencies in terms of response times and knowledge which is fundamental for good strata management
Lynne

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sue

sueSouth East Queensland, QLD

  • 2 reviews

Very professional

published

Stephanie Toft at Challenge Surfers Paradise has impressed our committee members with her professionalism, efficiency and knowledge which we are so grateful for as it makes decision making so much easier.

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