Fast to respond
I had an issue that was not resolved and management were quick to positively respond. The management team led by Stephanie were polite and friendly and were quite helpful in sorting out issues.
When inquiring about an issue with an invoice Tracey O’Shea's response was very helpful and efficient in a timely manner. Tracey identified the issue and provide correct information to solve my concerns
Sarah The Great Accounts Lady
I have found Sarah very helpful, informative and willing to be patient with sorting out any issues. Keep up the excellent work Sarah and look forward to working with you in the year ahead.
Find out how Challenge Strata Management compares to other Strata & Property Management Services
Know better, choose better.
Even if you deal with 1 person, an experienced team is collectively getting the job done, educating, meeting timeframes, problem solving, ensuring compliancy, & still time to be courteous. Thanks, CSM.
Tracey O'Shea as been a pleasure to work with, she is punctual with her emails plus she replies to any questions I may have in a timely manner. Thank you Tracey for making my experience such a pleasure!
Good service from Accounts Payable at Challenge Strata
As Treasurer of my Body Corporate Committee, I am more than happy with the service provided by Sarah, who is my contact in the Accounts Payable section at Challenge Strata Management.
Kyla Smith at Challenge Strata
The Body Corporate (BC) that I am a member of manages 60+ ground level units. The BC had a $160k project to replace fences approved but the project had stalled due to the complexity and the fact that fences were required for the shared property, common property and private property abutting the complex. Determining how to apportion costs, gain owners approval and seeking concurrence from owners of the properties abutting the complex were issues the BC was having difficulty with.
Challenge provided a lot of information but no recommendations...
Above average for the Gold Coast
I'm on our owners' committee and have found Challenge Strata to be fine. We haven't had any problems and in reality, this type of consistent service is well above what I normally find from small businesses on the Gold Coast. Sometimes I've found that staff can be a little short on the phone but we've had no problems in meetings and are happy with the service provided.
Things get done on time. Good assistance when required.
Sometimes phone manner can be a bit abrupt.
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