Always professional and helpful!
I'd like to give a shout out to Tracey O'Shea who looks after our finances at St. Agnes Body Corporate Mermaid Waters. Tracey went out of her way to make sure a payment was made urgently on our behalf when she had a pile of work already overflowing on her desk. She is the engine room at Challenge Strata and deserves recognition and appreciation (plus more money) for her cheerful disposition and helpfulness.
Michele Holdcroft - Treasurer
St. Agnes Body corporate
Stephanie Peters - Excellent Service
Stephanie always responds to my emails with professionalism and in a timely manner.
This is important to me as I live in another state and rely upon emails to make contact and resolve issues relating to my unit on the Gold Coast.
Stephanie Toft - Account Manager for Miami Beachside Apartments
Miami Beachside Apartments were with Body Corp Services for 20 years and we felt it was a change for a new and experienced Strata Manager. We did our due diligence and came up with Challenge Strata Management. Stephanie Toft was selected as our manager. There are not enough words in the dictionary to describe this lovely lady. Stephanie is quite knowledgeable of the body corporate laws. Stephanie is pleasant, and is understanding of the struggles of what the committee members are up against with owners complaints and other issues of a compl...ex. All the staff that I have dealt with are also very helpful and efficient. I would highly recommend Challenge Strata Management and if you would like to call me and discuss this email please ask Stephanie for my mobile no . Glenys Moffatt Chairperson Miami Beachside Apartments.
Our manager at CSM, Stephanie Toft, has consistently added value to our scheme’s Body Corporate Committee over many years; she is knowledgeable, professional and a great communicator. We are very happy with the service and value for money provided by Stephanie and the CSM team.
Stephanie and Challenge have been our stratta management at Enderley Gardens for the 5yrs I have lived here and being on the body corp as a committee member.She is very reliable and responds promptly to any issues that arise. We love living here and are grateful that we have a great team of experts to to assist making Enderley Gardens enjoyable to live at
Great strata managers, very proactive.
Cheryl, Stephanie and Tracey have been great, they are meticulous and get all done in a timely manner. We use challenge for a Commercial site in Southport, a Residential complex in Chevron Island and for a block in Byron bay (Another branch there).
Stephanie Peters-Customer Service
Very good feedback in timely manner to get my query resolved here. Stephanie Peters got to the bottom of the problem, updated our details previously overlooked and feel now we are in good hands with CSM communications moving forward.
Efficient & Friendly Service
I am the treasurer of Nexus Place (plus one other Gold Coast BC- not CSM) and have been dealing with Tracey (Tracey O’Shea Accounts Payable Assistant– Northern Communities) regularly over the last year or so and have found her knowledgeable, efficient & easy to deal with. As a volunteer committee members it is sometime hard to know all the rules & procedures but if I have any difficulties I know I can rely on Tracey to explain everything in plain English that keeps us both doing our jobs well. Recently we had a major project at Nexus, with buil...ders, painters etc involved and again Tracey was there for me as I did the on ground project management plus handling of deposits & progress payment seamlessly to achieve a great outcome. As someone who ran my own business for 32 years, employing up tp 36 staff at any one time I understand the need for good feedback on any staff member, we always will get the complaints but few people take the time to give praise when due, so thank you for this opportunity.
Challenge Strata staff are always availabe to hepl with inquiries and solutions. Tracey Oshea in accounts is always able to help with any invoice inquiries and very efficient to have Carwoola accounts paid in reasonable time.
Patient and efficient !
Tracey O’Shea sorted out all our issues very quickly and efficiently, with patience and humour. Tracey will always be my first port of call !! Tony Loxton, Star Property Management Services..
Prompt & Professional
Great service. Very helpful and understanding. Thank you for helping me jump the que and get some invoices pushed through. Great customer service from the beginning of the call right through to the end.
A great help sorting out a problem
For the second time now Tracey O'Shea has helped me out with sorting out payment problems, I wish to thank her for this. Can someone please pass my thanks on to her.
Many thanks ,
excellent customer service
Tracey is very helpful and friendly, I always get her reply promptly, help me out with all my questions. It's lovely to deal with Tracey. Thank you for the excellent customer service.
Tracey is always helpful and efficient in accounts, prompt response to emails and queries.
Even just yesterday Tracey helped me sort out an account issue which was done very efficiently and
professionally....always lovely to deal with .....Thank you so much Tracey.
Working with Bill Croucher of Challenge Strata Management is a pleasure. His service is second to none. Never any problems and nothing is too much trouble. Well done Bill, keep up the good work
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