Excellent community manager
I would like to commend Lisa Norvock on her professionalism and persona ever since she was assigned to be our communality manager in June 2020. She has been a welcomed change for us. Lisa is eager to help with what seems like our many requests and I praise her efforts in the short time she has been managing our affairs.
Very helpful and Excellent Customer Service
I would like to compliment Brenda Will at Challenge Strata for her great Customer Service, at the age of 70 this was my first time living in an Apartment Complex at Grand Bay Luxury Apartments and Brenda helped me tremendously through the initial stages of setting up my levy account and also helping me through applying for the discounted amount that I had missed due to the settlement dates.
I always received email updates and levy notices well ahead of time from Brenda which made making payments on time so much easier.
Helpful and efficient
I called up Challenge Strata to assist me with my existing strata outstanding fees.
Brenda pick up the call and she is extremely helpful , friendly.
I can feel she is genuinely try to help me and most importantly she listen to my story and show empathy.
She suggested a few options and happy with her suggestion hopefully will be review ASAP.
I was very impressed with her service.
She responded to my email within 5 minutes.
She forwarded my form to the relevant team to be review.
Thank you so much Brenda !!!
Professional and Prompt Services
As Treasurer for a body corporate Managed by Challenge Strata it is a pleasure to be able to endorse them as a highly professional and knowledgable organisation. It would be remiss of me not to mention that at one stage our body corporate planned to leave Challenge Strata as a result of several issues we had encountered, however Challenge Strata actively listened to our concerns and rectified the issues immediately. We attribute our continued support for Challenge Strata to the excellent service provided by Cheryl Lambert and her team. Thank you Cheryl for being so professional and knowledgeable. Your guidance to our committee ensures we make sound decisions for the benefit of our members.
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