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Challenge Strata Management
Victor CrumpSouth East Queensland, QLD
Excellent service
I have been dealing with Bill Croucher, Assistant Accountant at Northern Communities for approximately 2.5yrs and he is always polite, helpful, very knowledgeable and our interactions have been efficient and professional.
1 comment
Exceptional Customer Service Experience
Tracey attended to the issue I reported immediately, and resolved it within a few hours, which is exceptional. At every stage of communication she was attentive, professional and concise. Superb customer experience.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Ashmore,
Thank you so much for taking the time out to recognise Tracey's efforts. It's also great to know our processes and procedures make for smoother operations. We look forward to continuing to...
Tracey is so quick to help my urgent problems, thanks so much
Lovely team who are quick to respond and get the job done. Always get back to me in a very timely manner and fix any issues. Professional and friendly, thank you Tracey at Challenge Strata Management.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Lisa,
It's great to know Tracey is meeting your expectations. Thank you for taking the time to recognise her efforts, she will be thrilled to read your review!
Thank you again,
Richard Eastwood, General Manager
Find out how Challenge Strata Management compares to other Strata & Property Management Services
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no thank youSouth East Queensland, QLD
Stephanie Toft and Sue Sellings are fabulous
Stephanie Toft and Sue Sellings are always friendly, professional and efficient when assisting with difficult and simple issues. Their guidance, experience and knowledge is appreciated as things can become overwhelming at times.
1 comment
Smarter Communities T.Challenge Strata Management
Hello,
Thank you so much for taking the time to write this kind review. We pride ourselves on being customer focused and both Stephanie and Sue will be pleased to receive your positive feedback. We lo...
BC SecretarySouth East Queensland, QLD
Totally professional, efficient and a pleasure to deal with.
I have dealt with many Strata Management Companies, and can honestly say that under the guidance from our Challenge Strata Manager, Andrea, we have received outstanding service. The professionalism, efficiency, and knowledge is simply first class and makes our role as Body Corporate representatives very easy.
1 comment
Smarter Communities T.Challenge Strata Management
Hello,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused and we look forward to continuing to deliver to this high standard.
I will be sure to sha...
BC Secretary
- 2 reviews
- Verified customer
Ease of implementation!
Once again congratulations to Tracey in AP providing progressive and proactive solutions for a more streamlined invoice approvals process for the building. The invoice hub approval layers will assist us with a smoother and more expedient way to handle our payments to suppliers. Great service and thank you!
1 comment
Smarter Communities T.Challenge Strata Management
Hello,
Thank you so much for taking the time out to recognise Tracey's efforts. It's also great to know our processes and procedures make for easier payments and smoother operations. we look forward...
Fabulous Customer Service
Tracey sorted an overdue account for me that I had been following up with the building management for most of last year. She called me and we discussed what the issues were and what was expected for the invoices to pass payment. She sent emails to all concern on what was required in the future. Also I believe she worked overtime to have all the well overdue invoices entered and passed for payment. She readily responded and answered all correspondence in a friendly, personable and very professional manner. Thanks Tracey.
PeterSouth East Queensland, QLD
Quick and prompt service from Bridget Christie at Challenge Strata Management
My request for a letter re a permit was replied to and sent on the same day I requested it.
Very efficient much different to government departments I deal with.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Peter,
We are delighted to hear that Bridget is exceeding your expectations and I know she will be thrilled to receive your kind feedback. Thank you for taking the time to review us.
Kind regards,
Richard Eastwood, General Manager
PammySouth East Queensland, QLD
Great support
Challenge Strata is the best Strata management company that I have encountered in 25 years in building management. The have fabulous staff, who have the answers to any issues who are always friendly and prompt in responding to any query. Our Strata Manager, Assistant and accounts department are fantastic.
Bill Croucher is an example of the efficiency that I mention. He is prompt to respond to emails and is always happy to answer any questions I may have.
Challenge are a great team to have working for our Body Corporate, and our Committee are very happy with the services they provide.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Pammy,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused and we look forward to continuing to deliver to this high standard.
I will be sure to ...
Find out how Challenge Strata Management compares to other Strata & Property Management Services
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Mark B.South East Queensland, QLD
Service doesn't get any better
As project manager for remediation work for a BC, I requested assistance from Stephanie Shepherd at 9:00am to process a contractor's invoice urgently. By 10:00am Tracey O’Shea in A/P sent me the remittance notice for the payment that was to be made that same day. Service doesn't get any better than that.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Mark,
Thank you for taking the time to review our services and we really appreciate your kind words of support for both Stephanie and Tracey. We look forward to continuing our successful working r...
Pam HarseSouth East Queensland, QLD
- 2 reviews
Great support
Challenge Strata are the best Body Corporate managers that I have encountered in 25 years of building management. Our Strata Manager, Assistant and Accounts department are knowledgeable, friendly and efficient. They all do a great job.
Bill Croucher is an example of the team at Challenge. He is always prompt and patient with his replies to my queries. A great communicator!
Challenge are a great team to work with, and our Committee is very happy with the service we receive.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Pam,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused and the team will be pleased to receive your positive feedback. We look forward to conti...
Thanks Tracey
Tracey was so helpful and kind and got to the bottom of our issue straight away. We really appreciated her help and her amazing customer service on a Monday morning.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Thrive Hort,
Thank you so much for sharing your feedback and taking the time to recognise Tracey's efforts, she will be thrilled to read your review!
Thank you again,
Richard Eastwood, General Manager
Einsford
- 2 reviews
A great help.
This morning I was helped greatly by Tracey O'Shea from Challenge. She was very patient and prepared to go over anything I didn't quite understand. A fabulous help, and easy to understand. She communicated everything I needed to know in an uncomplicated way.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Einsford,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused care and Tracey will be pleased to receive your positive feedback.
Richard Eastwood, General Manager
ZaccySouth East Queensland, QLD
The best on the coast
Challenge strata has been a breath of fresh air from the prospective of an onsite manager.
Always friendly, accurate service and fast follow up.
We appreciate them greatly.
Our Strata Manager, Assistant and Accounts couldn't do a better job.
Thank you very much for the past few years and looking forward to many more.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Zaccy,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused and the team will be pleased to receive your positive feedback. We look forward to con...
RowlandSydney, NSW
Sorted out our Electricity Bills issues
Tracey O'Shea took the initiative to contact the supplier and get copies of invoices that had gone astray,arranged payment,set up arrangements for her to get future invoices and we avoided the threat of disconnection
1 comment
Smarter Communities T.Challenge Strata Management
Hi Rowland,
Thank you so much for sharing your feedback and taking the time to recognise Tracey's efforts, she will be thrilled to read your review!
Thank you again,
Richard Eastwood, General Manager
Find out how Challenge Strata Management compares to other Strata & Property Management Services
Know better, choose better.
RussallSouth East Queensland, QLD
Always caring and polite and happy to assist
She was prompt to Help me with my late invoice and them emailed me when it was sorted to make sure everything was ok. She has always been friendly and willing to help.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Russall,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused care and Tracey will be pleased to receive your positive feedback.
Richard Eastwood, General Manager
Tina KnightSouth East Queensland, QLD
Great Service
Dealing with a lot of Strata companies it is a breathe of fresh air dealing with Mitchell Toft. Great service and delivered with a great phone manner. Thank you Mitchell!
1 comment
Smarter Communities T.Challenge Strata Management
Hi Tina,
Thank you so much for sharing your feedback and taking the time to recognise Mitchell's efforts, he will be thrilled to read your review!
Thank you again,
Richard Eastwood, General Manage
WarrenSouth East Queensland, QLD
- 2 reviews
Excellent service
Tracey did an excellent job of chasing up a couple of unpaid invoices that i had been quite late in following up. Her communication and instruction to get the matter cleared up as quickly as possible was very professional. Tracey was a pleasure to deal with
1 comment
Smarter Communities T.Challenge Strata Management
Hi Warren,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused care and Tracey will be pleased to receive your positive feedback. We look forward t...
BrettSouth East Queensland, QLD
5 star service
Tracey is a pleasure very professional and hands on till the matter in question is resolved. Highly recommend dealing with Tracey or anyone at Challenge Strata you couldn't ask for more.
1 comment
Smarter Communities T.Challenge Strata Management
Hi Brett,
Thank you for taking the time to recognise Tracey's efforts and review our services. It's great to hear you can recommend us based on your own experience and I will be sure to share with Tr...
Very helpful
Thank you to Tracy for her very prompt attention to my invoicing. I had immediate answers and action.
She performed the tasks in such a cheerful and helpful way. Nothing was a problem. Very impressed'
1 comment
Smarter Communities T.Challenge Strata Management
Hi Graham,
It's great to know Tracey is meeting your expectations. Thank you for taking the time to recognise her efforts and review our services.
Kind regards,
Richard Eastwood, General Manager
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Smarter Communities T.Challenge Strata Management
Hi Victor,
Read more future. Kind regards, Richard Eastwood, General ManagerThanks so much for kind review! It's great to hear you are happy with the professional service provided by Bill. We look forward to continuing to provide this high level of service into the...