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TERRIBLE - DO NOT USE!
Do not use this company for a bond clean. They arrived late, wanted extra money to clean certain things and then did not do all the jobs they claimed they would in the contract. We paid for the carpets to be steam cleaned and they obviously were not as when we arrived after they left, the carpets were dry and still not clean. They left the whole house unlocked. I had to wait for the property manager to do her inspection which was 6 days after the clean (over a long weekend and public holiday) but they refused to offer their guarantee as the fiv...e days had lapsed (even though it was over a long weekend and public holiday and it was the earliest our property manager could get there). We even went back and did the rest of the cleaning ourselves and just asked for the carpet cleaning portion to be refunded and they just refused and offered to go back if we paid an extra call out fee - NOT A CHANCE! I'm now having to engage another carpet cleaning company and pay extra money. They will not start cleaning until you have paid the full invoice and then when you try to contact them they just refuse to help.
Worst BOND cleaning company... Scammers
I have never dealt with such an unprofessional company. The service offered was underwhelming, vague, unprofessional, not toomention they were two days late. I constantly chased them up with over 25 emails and numerous calls. They seem cheap online, though the clean was also cheap, with numerous areas of attention requested by property manager after original clean. I asked them to come back to rectify which is what they offered at no charge within 5 days of original clean...... I was waiting for a week which ended up in myself finishing off the clean.
This was the most frustrating experience I have ever endured and would never recommend them at all. Please BEWARE.
Not cheap or good
Seems the same issues continue with this company... Really should have done more investigations on the reviews before booking this company in for a bond, carpet clean and pest control. Booked for Gold Coast, and was sent cleaners from Ipswich so they ran 2hrs late but communicated this multiple times to me so little glimmer of hope to start, then arrive and find out things where not included in the quote so cost increased by $130. Was told it would take 3/4hrs for 3 people to clean 3 bed house and double garage so I left to unpack at the new ho...use. Ever received advice of completion until I was at the old rental the next day at 10am for key return and final inspection only to find they left steaks on all walls and their carpet clean was only a carpet steaming with no special chemicals used (house smelt damp with no usual carpet cleaning smells). Better to spend the money with a more reputable money and do your research regarding reviews before booking a bond cleaning service, just DONT use this lot!!!
Just had to deal with this company. To sum up how bad they are, they’ve done 2 cleans and 1 no show and my property manager is still making us pay for other contractors to get the clean done. They also operate as the Brisbane bond cleaning co. They are refusing to give a refund, never dealt with such a bad company in my life. DO NOT USE!
DO NOT USE
DO NOT USE THIS COMPANY.
I used this company for a full bond clean of $500 at the start of the pandemic last year
The clean was not up to standards for the real estate so they took my bond. Leaving me out of pocket for cleaning x 2
I requested a refund but because of the pandemic and going into lock down the real estate didn’t get into do the final inspection for 2 weeks
When contacting this business they “can’t do anything for me because it passed there 7 day period”
Anyone wanting to see the state they happily left my “bond cleaned” house in feel happy to inbox me.
Cleaners came late and within 2 hours I received a phone call advising cleaners will have to leave due to family emergency and promise to come next day . Again they arrived late and when asked if everything is ok reply was yes , we just had to pick up a new work for someone and urgent so we had to leave, so basically I was lied by this person call Arun.. anyways after they done the work and left I did inspection , it was the worst cleaning ever . Upon requesting to send the cleaners back I was ask to submit inspection report from. Please NEVER ...contact this company or anyone with those names: CBCG, MYlica, Cheap Bond Clean group, Cheap bond clean gold coast & cheap bond clean brisbane it is the same company. I paid for a bond cleaner, carpet cleaner and mattress cleaner, around 500 AUD. It suppose to do a good and deep cleaning inside the property, they spend less than 2 hours to clean all the apartment. When the real state came to check the property, all the house was dirty and messy, they did not empty the fridge, and the rubbish bins, all the windows was full of stain, the oven was with grease, the walls with stain, all are really messy, they go but they DO NOT DO ANYTHING in the house. when I call they back for the warranty, they ignored me and do not reply my messages. I also need to pay for another bond cleaner and pay in the real state a fine for the delay with this. I have a terrible experience with this company. Now I am going to report through the Australian Competition and Consumer Commission, because they did not do nothing in the house. Please, do not do any threat with this company, the people who talk with me was a guy called [name removed].
The worst cleaning company, unprofessional and unethical.
Hi Guys, be aware they are scams
Please NEVER contact this company or anyone with those names: CBCG, MYlica, Cheap Bond Clean group, Cheap bond clean gold coast & cheap bond clean brisbane it is the same company.
I paid for a bond cleaner, carpet cleaner and mattress cleaner, around 500 AUD. It suppose to do a good and deep cleaning inside the property, they spend less than 2 hours to clean all the apartment.
When the real state came to check the property, all the house was dirty and messy, they did not empty the fridge, and the rubbish bi...ns, all the windows was full of stain, the oven was with grease, the walls with stain, all are really messy, they go but they DO NOT DO ANYTHING in the house. when I call they back for the warranty, they ignored me and do not reply my messages.
Group of Morons
I booked with them weeks in advance. On the day of cleaning, the cleaner rang and said she is runnings 10 minutes late. Ok. Good.
The no call for next 30- minutes and then they called me to inform that house is extra dirty and they cannot clean it. Even an extra offer of money was not sufficient for them. It is the wors company i have ever dealth with in my life. Unprofessional and unethical
Terrible Service - Unacceptable
I booked a bond cleaning service for 8 am 21/09/2020 specifically, as the lease on my apartment ended this day, and keys needed to be returned to the property managers by 4 pm when their office closed. The booking was made 2 weeks in advance to ensure the time I required was secured and a $50 deposit was paid.
By 8:40 no cleaners had arrived, and no contact had been made by the company, so I called to find out what was happening. I was told by the head office that they would phone me back in 5 minutes with an ETA. By the 4th time I called with...
Terrible service! Stay away from this company go with someone else!
Absolutely the worst ‘cleaning’ company I have ever dealt with!!!! Not professional and I had to go back and clean the property after they did.
Real estate would not return my bond back to me after inspecting the property as they didn’t clean it properly!! So annoyed that I had to go back and clean the house after I paid them so much money!!! No refund was offered! Do yourself a favour and stay away from these guys.
Worst ‘cleaning company’ ever!!!
Absolutely the worst cleaning company I have ever dealt with!!! I used these guys to do a bond clean.. my real estate agents would not return my bond as the house was not cleaned properly! So I had to go back and clean it myself even after paying these idiots so much money (with no refund offered)! So annoyed!!!!!!! Do yourself a favour and stay away from this so called ‘cleaning service’ go with someone else instead.
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