- Verified customer
Flawed and not drinkable
I purchased 6 Bottles of 2014 Astarte Estate Shiraz - Wine of Barossa Valley. The wine was not drinkable so after liaising with a representative from Cheaper By The Dozen, I opened a second bottle to check if it was not just a one off. The second bottle was no better. My tasting was confirmed by two other friends who also drink Shiraz. I was disappointed when this wine company advised I would need to pay for the return freight in order to receive a refund on the wine. I believe Cheaper By The Dozen should demonstrate some accountability for the...ir flawed product, and not transfer this accountability to the customer to pay for the return freight. Accordingly I have poured the remaining wine down the sink and will not be dealing with this supplier again. Note: I purchase from a number of wine clubs and have only ever had an issue once before. On that occasion the wine club arranged for return freight and a full credit. I still deal regularly with that wine club.
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Questions & Answers
Where is my wine,had no delivery and no reply of my emails
Cheaper By The Dozen
Hi Marty - our admin has been inundated with queries over the weekend, rest assured we will be in touch very soon!
Do you still have 2015 Possum Creek Shiraz to sell?
Hi Judith, best to ask the winery directly as we're not currently holding their stock. I believe they've moved to the 2016 vintage now.
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