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Design Fault with Switches
The two Heat Control Switches of Chef Upright Cooker (Model: CFE547SA, failed. They don't regulate heat and getting stuck in full-heat position all the time! After the first switch failed within 2 years after purchase, we started using the second cook top which then failed exactly 2 years after use too! Now we use the third and fourth cookers sparingly and will throw away the whole thing if another switch/cooktop fails. It seems that the average life of a cook top switch is 2 years. The Electrolux Customer Service (represents Chef products) go...t back to me 40 days after I contacting them by email (they won't answer their phone -keep you on hold 20+ minutes) who then advised me to contact a local (Nerang) contractor because its outside warranty by now. Their contractor quoted me 1/4th the cost of a new unit ($300) to fix two switches!! These switches should not fail so quickly (each within 24 months of warranty) and the cost of replacement shouldn't be that excessive. Poor product quality and poor after purchase service. I will never consider any Electrolux product in the future.
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