- Verified customer
Terrific Job - Really Happy
The guys from Chelsea did a really great job with our place. We found a very unique floorboard only stocked in Melbourne and Chelsea were brilliant in arranging the purchase (negotiated a great price) and freight from Melbourne to their warehouse in Perth. Subsequently their installers did a genuinely amazing job with this board, that they had not installed before.
Naturally there were a few small tidy-up issues that only a customer can spot and Chelsea were quick to act on these with very good grace.
Every single person that enters our n...ew home comments on how impressive the flooring is and we could not be happier, both with the floorboard and the overall experience with Chelsea. I do recommend using Chelsea if you get the chance.
Absolutely Stunning Floors !!!
Could not be any happier with both the product and the service received from Chelsea Flooring.
We did a lot of shopping around and found that you get what you pay for with flooring. Although theirs wasn't the cheapest product , in my opinion it was the absolute best by far. We choose Spotted Gum engineered floors in the incredible raw oiled finish. Absolutely love the look and feel of them and you can see the quality of the product.
The service from Brock, Ken and Shane was outstanding. From the initial sales room visit right through to deliv...
- Verified customer
Floors are incredible, great customer service!
My experience with Chelsea Flooring was overall very positive.
We arrived at the showroom and were promptly greeted by staff. Brock was extremely helpful in showing us all of our options - the sizing, different types of timber, and he thoroughly explained the process and what we could expect. He helped us with choosing what type of floorboards we wanted, and what would suit our house and lifestyle best. We went away and quickly received a quote from them and a follow up message too which I was pleased about. It wasn’t a hard decision for u...
A Bodgy Job
I had this company lay my floor nine years previous. As this company had done an excellent job then & were still around, I had them re-sand/re-seal the floor as some parts had worn. The advice of course was that all needed to be re-done for uniformity. Fair enough I thought. While a great inconvenience to the household we went ahead with this, moving all furniture out & sleeping out of the house four nights because of the odor. The day after the job finished, I was phoned looking for the payment! Nice touch, was most annoyed as had done the tra...nsfer the day they finished via the internet but it hadn't shown up in their account till the day after. What transpired within weeks was a fine sediment, looking like waves of sand appeared everywhere one walked. On contacting the company & the supervisor several times, sending a photo via email etc, I ended up getting quite cranky. Finally the supervisor came around & said he had never seen such a problem before, & suggested this was dust off the walls etc. There was no solution offered. I contacted the wood floor association & sent photos to them, but they couldn't offer any suggestions without seeing the problem themselves. This would cost $300 for one of their members to come out & do the inspection. After paying $2600, I wasn't prepared to pay for this. However, it is now December, the job was done in May, I was expecting by now this sediment would have ceased. But it has not, it is a lot of work daily to keep the floors not only looking good but to not have a gritty feel under the feet. I feel this company is not up to re-sanding/re-sealing floors & should never have taken on this job. If anyone has any suggestions or has come accross this problem, I would be pleased to hear. I could not stand to move all the furniture & put up with the inconvenience again to have the floors re-done. It has been very upsetting. July 19th 2017 Update: Bodgy job update Refer My post of 20 December 2015. Sediment stil coming off floor July 2017. I am very sorry I did not take this to consumer affairs. Two of my cupboards were not redone & it would appear the floor needed a top coat. As we were going away, & a busy time I let this slip & have put up with it since. I recently purchased a robot vacuum to maybe give me a break from continually vacuuming, this has spread far more sediment around. The job has been a horror from hell.
Chelsea seems to be on a downward spiral just recently
I had used Chelsea about two years ago to sand and polish the Tasmanian oak boards in most of my house & they did a good job.
When I engaged them again in November the story was entirely different. There seems to be a lot of chaos in the office which extends to all aspects of the work itself.
I arranged a quote on Monday 23rd November and the guy did not show up. When I called the office to check I was told "it's his day off but he might come around this afternoon".....He came the following day, quoted and said the work would start on Thu...rsday and that I'd be called when the carpenter was on his way. Needless to say I was not called and only by luck did I happen to be at home when he arrived The carpenter then removed the white-ant damaged boards and two hours into the job told me I had to speak to his boss on the phone. The boss then told me that the job involved a lot more work than was expected and that I would have to pay more. Obviously I was not overly happy about having been given an incorrect quote as that is one way we decide which tradesman to use, right? The carpenter then left and told me he would be back the following day at 7am to install the boards. He showed up at 2.10pm to collect his tools with not a piece of wood in sight and told me he had been told to just get his equipment. He did not even remove the dead wood which was just heaped in a pile inside. I was not called to say he would be not showing up and when I phoned the office there was nobody there and nobody returned my message.
Avoid using this company
I had a terrible experience with Chelsea. The guys who laid my flooring and staircase solid Blackbutt boards treated my bathroom like a public toilet and did not clean up after themselves. Saw dust everywhere in the garage wasn't cleaned up. Glue spots all over my brand new tiles were not cleaned up and blamed on other trades. Work looks shoddy and unfinished. After sales was abysmal as none of my QA concerns were addressed effectively and the only real concern that was shown was with payment being received on time. They use contractors to do all the work of course and there is no ownership. I have to live with my floor every day now and see all the defects staring back at me. This company has a lot to learn about customer service etc.
- Verified customer
Excellent product and customer service
I had my floor done June of last year and as I am looking at it now, it's still in perfect condition. I had an excellent and smooth transaction with Chelsea flooring. It was an extraordinary customer service from start to finish. I know nothing about timbers and they gladly walked me through different choices and patiently discussed each timber.
They called up prior to the delivery and installation of the timbers to make sure I am good with the dates. The supervisor even called me up a month after they finished the job to make sure that I a...m happy with it, and I am indeed happy. I go back and forth to the Philippines and Perth and my floor is always as amazing as I left it. I would highly recommend Chelsea flooring and I am sure you'll also get the excellent service I had with them.
We couldn't be happier with our Solid Timber Flooring from Chelsea Flooring!
After a recommendation from a friend we recently engaged Chelsea Flooring to install a White Mahogany solid timber floor and we are absolutely amazed and delighted with the end result. From the initial onsite quote we were originally looking at a Blackbutt floor we had researched and seen in a few display homes however when we visited their showroom we were shown a few alternatives to Blackbutt and after many questions and discussions it was the White Mahogany we settled on. These guys did a great job for us. Always on time from start to finis...h, they listened to what we wanted and provided expert advice. They were responsive to our questions and scheduling needs and the finished product has turned out even better than we imagined. The tradesman were first class and aswell as taking pride in their workmanship also took great care of the surrounding areas, kitchen benchtops, bathroom etc. They even recommended a few other companies to do some glass & stainless balustrade and painting which was great aswell. On completion they left the clean site and even supplied us with a specialist timber flooring cleaning mop, just an all-round great job & service. Highly recommended. Best regards – Wayne & Ana Blazey
We had at the time of placing our order expressly stated our concern with cupping floors ( curving up at the edges). We were assured that this would not be an issue as the timber is seasoned and ready to go. Guess what! After a couple of months the floor started lifting and the smooth finish resembled a corrugated iron roof.
We complained and got an independent expert to check the timber and found it was not acclimatised and was swelling as it took up the ambient humidity, it had nowhere to go but up ( lifting). We were then put up in a motel ...
Rude arrogant manager, won't communicate, will not accept faults
I ordered my timber floor, paid 50% deposit while my new house was being built. At sale time, the manager was friendly/helpful. He became rude when I could not give the exact finish date of my house build. When floor was put down the tradesman damaged my newly painted walls. The manager said 'you should have had the walls painted after the floor was installed'. This manager will not answer phone messages. There were several faults that needed correction (one board hollow and 'crunched' when walked on, ugly patches missed during staining, long...gaps between some boards). Not all corrections satisfactory. Still several long gaps between boards I 'have to live with' as after 1 year, the manager inspected the gaps and blamed me for having the house locked up during 4 weeks of summer when on holiday. He said this caused the problem. This problem existed 1 year before, so the floor had gone through cool weather and warm weather. He constantly shifts blame away from his product or tradesmen.
Nice product Big River Blackbutt - poor service after sale
Overall happy with our choice of Big River Blackbutt engineered boards. Based on meetings and discussions with the sales team, we believed we had made the right choice in Chelsea Flooring (they were not the cheapest quote we had).
The tradesman who laid the fool could not have cared less and the guys who sealed it were just doing a job and overall it was just satisfactory.
We had to ask the owner of the company come out and inspect, sealers were then asked to returned to refill nail holes missed (and there were many). We paid extra ...($600) for water based sealer as recommended to us, and we are not so sure it is as robust as indicated. We pointed out some of the boards laid were not up to standard, and were told if we wanted those boards changed it required the removal a whole section of flooring, this was not an idea and it might not go well. They can talk the talk. We basically decided at this point to live with it. By then the company had 90% of our money , we were not a priority, they'd moved on. Good at getting the sale, ordinary tradies and in our experience, follow up not important.
Wow, happy happy happy, thanks Chelsea the Marri floor is beautifull
I spent the last 2 years visiting flooring stores, getting information about installing timber. I was even going to install myself however timber is so difficult to get perfect. I submitted 21 emails to companies for quote & received 13 replies. I then set off to perform my own profile of each company. So many timber flooring companies don't guarantee the work, my email specifically asked how the warranty works, most companies say if the installer was the cause of the problem then you chase him up for warranty (no way I'm not doing that).
Don't go there!
The worst company I have ever had to deal with. No calls were ever returned. They damaged Walls and kitchen then tried to deny it without coming to examine the complaint. The job was never managed by them ( you will end up doing all the chasing around) they never turn up and most bizarrely they do not check the standard of workmanship at all?
I was promised the earth but had a shoddy expensive job.
Please tell your friends to go elsewhere
Chelsea Flooring - Ok product, poor customer service.
Chelsea Floorboards had the cheapest quote out of companies we tried and did an ok job but the sealing wasn't the best in all areas. They also didn't finish the splay beading at the time and now 2 months later they still haven't finished it despite numerous calls. My wife made the mistake of paying the final installment before they fully finished the job and now they have the money they are not interested in coming back to complete the work.
Bad customer service. Don't return calls or turn up when they say they are going to.
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