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Chemist Australia

Chemist Australia

2.0 from 12 reviews

Reviews

2.0

12 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(9)
  • Product Quality
    2.6 (5)
  • Return Claim MadeYes (1) · No (7)
  • Shipping
    1.0 (3)
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Ernie S.

Ernie S.Darwin, NT

Bad experience dealing with this lot

published

Ordered goods on 20th May 2020 with express post delivery. Listed as in stock. Supposedly dispatched 21st May by express post. Didn't arrive so emailed them twice for tracking details but no response at all. Now 5 weeks later and no contact and no goods.

Return Claim MadeNo
Hal

HalMid North Coast, NSW

  • 2 reviews

Great Customer Service

published

I purchased my product online - having never used this site previously. There was a small question regarding use by dates.
I was impressed how swiftly and professionally my mix-up was dealt with.

Product Quality
Return Claim MadeNo
Carl

CarlPerth, WA

  • Verified customer

Good experience ; no problems; will use again

published

Web site and ordering easy to navigate and to find product I wanted. My online order arrived 1 day beyond time given by their Web site due to COVID-19 affecting deliveries.. Delivery tracking kept me up to date. Price plus delivery beats competitors, and I don't have to drive 30kms round trip to buy from a Chemist shop.
Will certainly use them again.

Product Quality
Return Claim MadeNo
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Travis T.

Travis T.Greater Melbourne (Inner), VIC

  • Verified customer

Seems like a scam

published

Despite the product being ‘in stock’ I have not received my order. I was sent a tracking number that didn’t work, after a few weeks I called and an operator said they would resend and email a new tracking number but no such information was sent. No one answered last time I called either. They took my money almost a month ago. Over three hundred dollars. I think it’s a scam.

Wendy

WendyGreater Melbourne (Metropolitan), VIC

Worst service

published

I placed an order over 20 days now. I called several time’s and left messages and emailed too but till date no reply or response. I am going to write to ombudsman and find out about this company and make sure people are aware of these kind of shady online shopping.

Product Quality
Shipping
Return Claim MadeNo

Paid in Full.... and nothing!

published

I've paid hundreds of dollars for my products with the funds debited from my account straight away. No communication for order confirmation. No communication as to when my products will be dispatched or delivered. I've emailed multiple times now with no response. I've called multiple times to only wait for a long time and then to be hung up on. Will be reporting to ACCC and Fair Trading. They cannot take customers money and provide a non-delivery of product or service. What this company is doing is illegal.

Product Quality
Shipping
Return Claim MadeNo
Brett

BrettSouthwest, VIC

  • 11 reviews

Dodgy Company

published

Have to agree with the other reviews, absolutely hopeless company with misleading stock levels and no customer service. No answer on their phone number and no response to multiple emails. Stay away, dodgy company who doesn't care about their customers.

Return Claim MadeNo
Gavin

Gavin

  • 2 reviews

Nonexistent customer service

published

Hopeless company with absolutely misleading website stock levels and no customer service. I sent multiple emails and called their customer service line (which hung up twice after ten minute waiting time) and then without any feedback cancelled my order. Luckily they did credit the payment.

Return Claim MadeNo
Chau

ChauSydney, NSW

  • 2 reviews

No Customer service and doggy online Chemist

published

I put $206 order for some of the medicines. Most of them were out of stock. They cancelled those items and sent the rest in stocks with charging $8.95 shipping fee without my confirmation. They didn't send me an email for notified or asking if I still want the other items with shipping with fee or not. I had email them right after that, But there was no reply from them. This is very doggy Chemist I had ever since in Australia. Today I had cheeked on their website and those out of stocks items are still available. Beware people, do not purchase anything from this chemist, all they want to sell other stock quickly and charge fee with shipping. I would give them zero star with my horrible experience.

Product Quality
Shipping
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

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Olay Lady

Olay LadySydney

Unprofessional; no concept of client service; can't keep their website up-to-date.

published
John D

John DMetropolitan Adelaide, SA

  • 6 reviews

one month later and no products arrived

published

I selected items (that were in stock) and the payment was accepted. One month later still no products. If items are in stock then send them and no excuses. If there are issues with stock (even though your web site says they are in stock) then send what you have, and send the rest of the items later. I think you didn't want to pay delivery twice but its your error, and where is the customer service ?

Lynda_Cooper

Lynda_CooperMid North Coast, NSW

  • 24 reviews
  • 5 likes

Friendly Service

published

I am finding that I am buying more and more products from the chemist shop lately as they have a great range of product from household cleaning, loo paper to hair dyes which are at a lot lower price then the supermarket. Not only am I saving a dollar but you can't bet the friendly, warm, helpful customer service which the team at Amcal Chemist give.
Friendly service

Questions & Answers

Lindsay Bacon

Lindsay Baconasked

Do you supply INR test strips without the machine?
If so, what is the price for 24?
Thanks, Lindsay

No answers

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