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Chemist warehouse chadstone
I don’t know what it is about chemist warehouse chadstone but on two recent occasions I have been given the third degree when leaving the store. The first was when security sent me back to the checkout to get a receipt for the goods I had just paid for in front of him and the second time the guard started questioning items on my babies pram. I can understand trying to prevent people stealing but that doesn’t mean you treat everyone like a thief. I’ve never had a problem at any of their other stores but I can safely say I won’t be shopping at any chemist warehouse store moving forward.
Never have prescriptions in stock
Time and time again this place does not have prescriptions that I need are they a pharmacy or just a cheap place to shop for non necessities?? What is your true calling?
Arrogant chemist with attitude problem
Male Pharmacist (Indian background) working at Chemist Warehouse on Church St , Parramatta in the evening of 24th February 2020, became argumentative after I alerted him of the wait more than 15 minutes that he had mentioned when I gave him the script. I noticed that he kept saying robotically to all clients “there’ll be a wait of 15 minutes”.Few clients who came after me, were served 1st. By the way, I was waiting for antibiotic script for my little 2 year old who had insect bite infection...instead of prioritising script I.e understanding tha...t a young toddler needed antibiotic, he preferred easier customers ( meds that were readily available and that did not require making up!)..eventually there was no other customer waiting other than myself after 20 mins, my car parking was going to expire, and instead of apologising , he argued with me in front of everyone that he had mentioned a ‘minimum’ of 15 minutes and that I’ll have to wait another 15 minutes! When I told him that I was a GP myself , was disappointed with his service , he said ‘you want your script back?’ and again asked me my child’s surname, gave me back my script without remorse nor a ‘sorry’ word and kept arguing his point of ‘minimum of 15 minutes’ - sheer arrogance and more so, towards a medical professional who refers patients to chemists! Personally I’ve been going to this pharmacy for close to 10 years , but in last 1-2 years , I have noticed gradual decline in customer service overall. As a matter of fact, is it not more appropriate to say ‘ maximum of .... minutes’ rather - although it is not evident that the word ‘minimum’ was used , but rather thrown in to save oneself during this unnecessary argument. I must say that the previous chemist /dispenser lady I spoke to just before this happened, to remind her of my wait, communicated in such a better professional way towards me, the way she listened and responded and advised me- instead of this confrontational pharmacist . Eventually, I left flustered, and almost forgot to pay for extra things I took, being upset- then I returned to the security guard who kindly accepted to return the off the shelf items I was meant to buy additionally (as I lost faith & comfort in going back inside this pharmacy again - I will never return here, nor will I recommend my patients to go there, just in case they meet the same unfortunate and unfair situation I underwent). That evening, I googled the other closest chemist, found Priceline still open, called up to check the antibiotic medications for my little one were readily available, then went over...the pharmacy lady served me politely, treated me well, advised me correctly on the meds, offered extra assistance...I was so happy to pay extra bucks at Priceline today, rather than saving extra dollars at Chemist Warehouse and accepting any nonsense from that ill-mannered and non-caring pharmacist on-call, with definitely bad attitude (by the way, it was the first time I had seen him there..and hopefully the last time ever)!
. Extremely great customer service
Toys of products was so large and extensive I highly recommend this store to anybody it was my favourite store. For my products from out of all sorted I have been to
Happy to shop
I always go there to get health food& medicine. It's the cheapest i can get in city! However this store is very busy all the time. Most of health food are half price and medicine is also reasonable price.
The reviewer stated that an incentive was offered for this review
- Chemist Warehouse Physical Store
- Verified customer
No Customer Service
Cannot recommend . Chemist Warehouse Homemaker Centre 4122 lack any respect for customers time. Called there today to get a simple prescription filled. They took the Prescription and gave me a buzzer and told me to wait. After 20 minutes and a number of others after me had been served an assistant asked if I was waiting for something. In the meantime at least 2 Pharmacist seemed to be filling in time sorting shelves and winding up and down . YES I have been waiting for my prescription to be filled. The assistant immediately returned with m...y prescription. The buzzer I was given did not go off. So after waiting around for 20 minutes no apology was offered. To top it off asked a male assistant working in one of the aisle where I could find hand sanitiser. Received a very blunt sharp response “out of stock”. Was able to purchase at local Ramsay Chemist. Will not be returning to this Chemist Warehouse again but now prefer local chemist .
I went to buy stuff in the shop in Carousel WA. I spent more than two hundred dollars in the shop and the shop assistant refused to let me have hand alcohol rub from his counter. The manager said it is for stuff use only. If I buy anything from another shop like Myer, they will give me a free gift. I will never again go back.
Do not shop at Blacktown Chemist Warehouse
Disgusting staff with no customer service skills at all.
Security Guard has attitude and shouldn't be physically touching you or your property.
Forever waiting with no help.
I came in with my grandma for the first time trying to get her medication. I walk in and everything is a big mess. Staff is no help at all. I ended up asking for help but the sales assistant had attitude. I literally paid for my things and tried to hurry up as it was so crowded and security stopped me by physically putting his hand on my shoulder and taking my bag from me to look in it.
Absolutely shocking!!!...Management was no way near to be found and two of the staff members were smoking out side West Point right near the front entrance. A little advice - Stop treating everyone like criminals!
Products out of stock and security tighter than airport
I was looking for two hair products, they had neither on stock yet the security guard wanted to check my bag twice after even seeing I did not walk around the store just spoke to a sales person..this security is ridiculous!went to Priceline and found the products even cheaper and received great customer service something that is non existent in chemist warehouse! Avoid chemist warehouse
Big airy store, lovely staff, but very rude pharmacist who questions prescriptions, and doctor's instructions in a very arrogant condescending manner. Great range of products, great prices but not great service at the chemist counter and sadly after 3 separate incidents and witnessing more than a few incidences toward other undeserving people I have decided that I shall no longer shop there. It's one of two Corio stores this one is opposite Aldi on the Princes hwy, Geelong,Vic.
Disgusting and manner-less behavior of security guards in 592 Elizabeth St, Melbourne 3000 store
The product I needed to buy was not available in this store and on my way out of the shop a manner-less security guard wanted to check inside my handbag. If they need to look into ladies handbags, they have to keep a lady at the door. Since, I didn't want to behave rudely I still opened and showed him inside my handbag.
I didn't forget to mention to that security guards face their actions are disgusting. Yet, I hope it doesn't make any difference for those ill-mannered people.
Very poor customer service and prices are not much different from other pharmacies.
Will not shop at chemist warehouse again.
Bad manner and disgrace behaviour of security guard At Bankstown Store
I have attended different Chemist warehouses and the worst is at Bankstown store. On two occasions mornings, I bought some medications and paid for t cashier. The guard could see me coming straight out. I didn’t mind to show what I bought and also my handbag which just contained my wallet only , not even my working handbag,He checked it and insisted on me taking my wallet out of my bag so he could see the bottom. The first time I told him you could checked with manner and not to be rude. Today I was upset but needed to rushed back to my sick bo...y. I just want to let the owner at this store knows that I understands you need to check bags at time but there is way to do it in a professional way. It doesn’t have to be in such bad manner and make customers feel like we are stealing or being suspected of these behaviour. I will not personally go back to the Bankstown store. That security guard needs to taught how to behave and treat customer with respect and still doing his job. I works in the hospital and is one of the supervisor. This sort of behaviour and attitude is unacceptable and degraded. Chemist warehouse it doesn’t matter how cheap you are I will never go back to you.
50% price increase
I have been buying Blackmore's triple omega for over a year for under $30. I buy it monthly so am very aware of price fluctuations. This year the price jumped to $45.99. That's very unreasonable.
Bad customer service at Rocklea with refund policy shown on receipt up to 7 days for refunds
I had purchased the wrong fragrance in less than half an hour And had tried to refund my purchase but the customer service and said they wouldn’t refund it and yet the receipt said you could refund fragrance within 7 days. They had brought in the retail manager to help discus the problem but he also said no refunds. Never going there again !!!
- Chemist Warehouse Physical Store
- Verified customer
Poor customer service
30 minute wait for my script. Then i had to wait even longer to pay. There were more staff then customers instore. 5 customers behind me got their script before me.
Terrible customer service
Chemist might be the cheapest for perscriptions but the service is extremely slow and staff ask personal questions about your health when 12 people are standing around listening. I tried SMS service to speed things up and this made no difference. Still very slow and inefficient
Similar issue as disbelief
I bought some protein powder from a Chemist Warehouse in Brisbane and after discussing the powder with someone I knew they said it was the wrong one.
I took it back the same day still sealed and was told there was no refund even those the protein powder was not fit for the purpose I bought it for (which is a good enough reason for a refund) but after I ask them why there was no refund they eventually gave me a refund.
And I don't think no I know I won't get a response from Chemist Warehouse here as I contacted them through their website and through their Twitter account to find out why they advertise on the Alan Jones radio show and still got no response months later.
Don’t accept refund for vitamins???? Why not?
Their policy states they will not accept returns for vitamins. Isn’t this against consumer law. The product I purchased is unopened and was purchased in error. There goes $30. Big companies don’t care about consumer satisfaction.
A bit hectic at times but always reliable
I have been shopping at Chemist Warehouse for years, and my local Chatswood store (there are three, but I'm referring mainly to the small one up near the train station) has always been reliable, with friendly, really helpful staff. Occasionally I'll get an item cheaper somewhere else, but mostly their prices are great.
Why send from Sydney when its in stock in Perth
I ordered some common items that I have always been able to find instore online just so it could get delivered to my mother. A couple of days it said. 14 days later and no product. Had to go and buy them again somewhere else. Any online I have done before always came from a local store and quickly. Why send it from Sydney when they know that the fires are slowing down delivery times. Not good enough CW
Questions & Answers
My daughter was given perfume bought from chemist warehouse lilydale vic for christmas. She hasn't opened it as any perfume with rose gives her a violent headache.
She took it back and explained the situation but they refused to let her return it. Even stating that the weather has been hot which could have damaged it?
Don't these big companys have any compassion? Is this fair? It is one of the more expensive perfumes........
Thanks and any advice would be appreciated....sue.
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