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Huge range at great prices
Chemist warehouse is always my go to for any chemist needs. They are usually the cheapest and have a great range of products. I generally do some research of the products on their website first though if looking for a supplement as having them sorted by brand in store can be frustrating, but online I can type in 'magnesium' for example and compare the products that come up and make a decision much easier before going in to the store.
Refused return of medication which was opened when bought
I purchased two bottles of baby panadol from Chemist Warehouse Clovelly Park. When I left the store, one of them was clearly opened on the inside and leaked everywhere. When I returned to the store with my receipt and the bottle (which was shrink wrapped but leaking!), the pharmacist was incredibly rude, refused to exchange or return my money and even suggested he should check the security footage to see if I had done it.
Selling medication which is opened must be against regulation and not offering an exchange when a product is clearly unusable is unacceptable. I left the package with the pharmacist to report to Panadol in case there is a safety issue with the supply but I have no confidence he will do this.
Always check your receipt, sometimes they scan some items twice
Today I did buy 2 bottles of nurofen for my kids, after I went home my wife did check the receipt and found they charge us for 3 bottles.
I went again to them to ask for refund and I told them to check the camera to confirm what I’m saying, They checked the camera and found what I said. They are so silly not even to show respect and say sorry about what happened.
- Chemist Warehouse Physical Store
- Verified customer
Brookvale car park always full with Empty store - stopped stocking popular items
I'm a regular shopper at Chemist Warehouse Dee Why - which has security guards that actually follow you & are very intimidating - I had a headache once, bought Aspro Clear & asked chemist for a little cup of water to take them - I was told "We don't do that" & it was suggested I buy water --- but how do I put Aspro Clear into a bottle of water ? I went to another Chemist which helped me
I continued to shop at Chemist Warehouse & buy all chemist items for one reason
You sold White Glow Smokers Toothpaste
but now you don't & you don't sell it onl...
Interesting how supermarkets and other retailers have managed to communicate with their customers on a regular basis since the COVID-19 outbreak - they have sent out emails, they have notices on their websites and information in stores, but we have yet to see anything from the Chemist Warehouse. As a supplier of health products and services, they should have been at the forefront of communications with their customers with an action plan aimed at easing customer frustrations about essential medicines and health aids. All retailers are in the sa...me boat with supplier shortages but some are doing the right thing and talking with their customers and delivering goods to those most vulnerable. All we get from Chemist warehouse is advertising for perfumes or skin care. Let's not kid ourselves, all retailers are out to make money, but it seems the management at Chemist Warehouse don't even want to pretend that they are in the service of people at their most vulnerable moments. The staff are young and inexperienced and just don't know how to handle customer enquiries or suggestions. Shame on you Chemist Warehouse for not adequately training your staff and exposing them to a stressful situation without backup and shame on you Chemist Warehouse for treating your customers with such disregard!
Chemist WH Altona North Dodgy Pharmacist
I went in to take my medication around 7pm on 13/3/2020. I just started a new medication that have to be picked up every 14 days recently. This new arrangement made by my doctor is confusing to me thus I am relying on the pharmacists to let me know on how it works.
When I went in, the initial lady asian pharmacist confirmed that I did not need to pay anything as I already pay for my medication in full the first time I took the medication. However, when they dispensed the medication, the male Indian pharmacist [name removed] told me that he wil...l not give me the medication unless I paid $1 extra for box because I never bring the box back and the box cost money. I said no one ever explained to me about it the first time I took the medication. Hence, I am unaware. He then asked me to go somewhere else to get my medication. He took my money already but refused to give me my medication. What a Fraud! He continue arguing and embarrassing me in front of other customers. So pretty and Spiteful. Rude and abusive towards patients! How can such pharmacist be allowed to practice and hold a license? I am sure his conduct is illegal and unethical for detaining my medication with a proper script and payment. I will report him to Aphra / the Ombudsman for violations of code of ethics. This kind of conduct cannot be allowed. Pharmacist suppose to be a respectable job and they are ought to be caring for patients. Shameful!
Really quick and simple to find what you need
Quickly walked into store and was able to locate what I required. The service at the check out was friendly and speedy, the store was clean and efficient.. I purchased Swisse and it’s a great product
Security guards treat you like thiefs
I carry my own hand sanitizer, lipgloss , panadol, pads and sunscreen etc in a small pouch in my handbag regularly (like any other women) and was at the chemist warehouse at Chadstone to collect my medications. I do this every few days so they definitely know who I am. The Indian security guard demanded to check my bag , pulling out all of my own used items and asked where I purchased them from and if I stole them. I shouldn’t have to be treated like a thief for half used products that I purchased previously and have not stolen. This is embarrassing and bad customer service. I now have to go to the store after shopping and leave my bag in the car and just take my keys and wallet otherwise I’ll be treated like a thief.
Made to feel like a thief
My biggest gripe with this shop is the security guard posted at the entrance/exit. Most of the time they are surly looking men, who more resemble a bouncer at a night club at 2am in the morning rather than normal people who greet the customers with a happy disposition, after all they are paying your wages!
Then on the way out you are scowled at and have to open any bags you are carrying to prove you haven't stolen anything, I find this offensive.
Chemist warehouse chadstone
I don’t know what it is about chemist warehouse chadstone but on two recent occasions I have been given the third degree when leaving the store. The first was when security sent me back to the checkout to get a receipt for the goods I had just paid for in front of him and the second time the guard started questioning items on my babies pram. I can understand trying to prevent people stealing but that doesn’t mean you treat everyone like a thief. I’ve never had a problem at any of their other stores but I can safely say I won’t be shopping at any chemist warehouse store moving forward.
Never have prescriptions in stock
Time and time again this place does not have prescriptions that I need are they a pharmacy or just a cheap place to shop for non necessities?? What is your true calling?
Arrogant chemist with attitude problem
Male Pharmacist (Indian background) working at Chemist Warehouse on Church St , Parramatta in the evening of 24th February 2020, became argumentative after I alerted him of the wait more than 15 minutes that he had mentioned when I gave him the script. I noticed that he kept saying robotically to all clients “there’ll be a wait of 15 minutes”.Few clients who came after me, were served 1st. By the way, I was waiting for antibiotic script for my little 2 year old who had insect bite infection...instead of prioritising script I.e understanding tha...t a young toddler needed antibiotic, he preferred easier customers ( meds that were readily available and that did not require making up!)..eventually there was no other customer waiting other than myself after 20 mins, my car parking was going to expire, and instead of apologising , he argued with me in front of everyone that he had mentioned a ‘minimum’ of 15 minutes and that I’ll have to wait another 15 minutes! When I told him that I was a GP myself , was disappointed with his service , he said ‘you want your script back?’ and again asked me my child’s surname, gave me back my script without remorse nor a ‘sorry’ word and kept arguing his point of ‘minimum of 15 minutes’ - sheer arrogance and more so, towards a medical professional who refers patients to chemists! Personally I’ve been going to this pharmacy for close to 10 years , but in last 1-2 years , I have noticed gradual decline in customer service overall. As a matter of fact, is it not more appropriate to say ‘ maximum of .... minutes’ rather - although it is not evident that the word ‘minimum’ was used , but rather thrown in to save oneself during this unnecessary argument. I must say that the previous chemist /dispenser lady I spoke to just before this happened, to remind her of my wait, communicated in such a better professional way towards me, the way she listened and responded and advised me- instead of this confrontational pharmacist . Eventually, I left flustered, and almost forgot to pay for extra things I took, being upset- then I returned to the security guard who kindly accepted to return the off the shelf items I was meant to buy additionally (as I lost faith & comfort in going back inside this pharmacy again - I will never return here, nor will I recommend my patients to go there, just in case they meet the same unfortunate and unfair situation I underwent). That evening, I googled the other closest chemist, found Priceline still open, called up to check the antibiotic medications for my little one were readily available, then went over...the pharmacy lady served me politely, treated me well, advised me correctly on the meds, offered extra assistance...I was so happy to pay extra bucks at Priceline today, rather than saving extra dollars at Chemist Warehouse and accepting any nonsense from that ill-mannered and non-caring pharmacist on-call, with definitely bad attitude (by the way, it was the first time I had seen him there..and hopefully the last time ever)!
. Extremely great customer service
Toys of products was so large and extensive I highly recommend this store to anybody it was my favourite store. For my products from out of all sorted I have been to
Happy to shop
I always go there to get health food& medicine. It's the cheapest i can get in city! However this store is very busy all the time. Most of health food are half price and medicine is also reasonable price.
- Chemist Warehouse Physical Store
- Verified customer
No Customer Service
Cannot recommend . Chemist Warehouse Homemaker Centre 4122 lack any respect for customers time. Called there today to get a simple prescription filled. They took the Prescription and gave me a buzzer and told me to wait. After 20 minutes and a number of others after me had been served an assistant asked if I was waiting for something. In the meantime at least 2 Pharmacist seemed to be filling in time sorting shelves and winding up and down . YES I have been waiting for my prescription to be filled. The assistant immediately returned with m...y prescription. The buzzer I was given did not go off. So after waiting around for 20 minutes no apology was offered. To top it off asked a male assistant working in one of the aisle where I could find hand sanitiser. Received a very blunt sharp response “out of stock”. Was able to purchase at local Ramsay Chemist. Will not be returning to this Chemist Warehouse again but now prefer local chemist .
I went to buy stuff in the shop in Carousel WA. I spent more than two hundred dollars in the shop and the shop assistant refused to let me have hand alcohol rub from his counter. The manager said it is for stuff use only. If I buy anything from another shop like Myer, they will give me a free gift. I will never again go back.
Do not shop at Blacktown Chemist Warehouse
Disgusting staff with no customer service skills at all.
Security Guard has attitude and shouldn't be physically touching you or your property.
Forever waiting with no help.
I came in with my grandma for the first time trying to get her medication. I walk in and everything is a big mess. Staff is no help at all. I ended up asking for help but the sales assistant had attitude. I literally paid for my things and tried to hurry up as it was so crowded and security stopped me by physically putting his hand on my shoulder and taking my bag from me to look in it.
Absolutely shocking!!!...Management was no way near to be found and two of the staff members were smoking out side West Point right near the front entrance. A little advice - Stop treating everyone like criminals!
Products out of stock and security tighter than airport
I was looking for two hair products, they had neither on stock yet the security guard wanted to check my bag twice after even seeing I did not walk around the store just spoke to a sales person..this security is ridiculous!went to Priceline and found the products even cheaper and received great customer service something that is non existent in chemist warehouse! Avoid chemist warehouse
Big airy store, lovely staff, but very rude pharmacist who questions prescriptions, and doctor's instructions in a very arrogant condescending manner. Great range of products, great prices but not great service at the chemist counter and sadly after 3 separate incidents and witnessing more than a few incidences toward other undeserving people I have decided that I shall no longer shop there. It's one of two Corio stores this one is opposite Aldi on the Princes hwy, Geelong,Vic.
Disgusting and manner-less behavior of security guards in 592 Elizabeth St, Melbourne 3000 store
The product I needed to buy was not available in this store and on my way out of the shop a manner-less security guard wanted to check inside my handbag. If they need to look into ladies handbags, they have to keep a lady at the door. Since, I didn't want to behave rudely I still opened and showed him inside my handbag.
I didn't forget to mention to that security guards face their actions are disgusting. Yet, I hope it doesn't make any difference for those ill-mannered people.
Very poor customer service and prices are not much different from other pharmacies.
Will not shop at chemist warehouse again.
Questions & Answers
how much salt, sugar is in sustagen hospital
My daughter was given perfume bought from chemist warehouse lilydale vic for christmas. She hasn't opened it as any perfume with rose gives her a violent headache.
She took it back and explained the situation but they refused to let her return it. Even stating that the weather has been hot which could have damaged it?
Don't these big companys have any compassion? Is this fair? It is one of the more expensive perfumes........
Thanks and any advice would be appreciated....sue.
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