Reviewer Photos & Videos
I ordered and paid around $3500 for 8 x Eames walnut DCM chairs on 5 July 2019. They arrived in October 2019. On inspection, they had been sanded back but not finished properly. The sandpaper marks were still clearly visible and the chairs were covered in fine sawdust (see photo). Also, where the black rubber had been touched up, the paint had not been removed from the timber seat back (see photo). I sent an email with photographs to Chicicat requesting them to be finished. After getting no response, I sent another email. I was told to ..."apply a little wax" which Chicicat would gladly provide to my Sydney postal address and they would also refund $50. In my view, this was unacceptable. A month later, one of the backs fell off the chair (see photo). It was obvious to me that the chairs had been shipped directly from China without any intervention from or inspection by the Chicicat people. There was no quality control and Chicicat took no responsibility for the unfinished product. A poor reproduction and poor service. [names removed] would be turning in their graves!
Peeling Paint on "Platinum Quality Italian Aniline Leather"
I ordered an ivory italian aniline Antonio Citterio straight leather sofa. From what I understand, and from what is advertised on the site, aniline leather is the highest quality leather. It is dyed to achieve its colour, not painted. Within a year, my sofa began to peel a very heavy painted coating. The surface always appeared to be more like vinyl rather than leather, as the the heavy coating of paint fills in the grain and makes it appear rubbery and flat. Now in it's second year, the finish is rapidly peeling off. It has had light usage and...I have never treated it with any chemicals or detergents.. I have two other pieces of white aniline leather in my house that are over 12 years old and get more wear than this sofa - I've never seen anything like this. The finish is a disappointing fake leather and not at all as specified. In addition to the poor quality leather finish, he memory foam has lots it's memory. Sitting down on the sofa, you immediately hit a piece of steel or wood. Not at all comfortable.
Disappointing in every way
We ordered and paid for a Grant Featherstone replica chair on 10 July 2019. It was delivered on 22 November - 19 weeks after we ordered it. This significant delay was supposedly due to improvements in the design of the chair. While I am happy with the fabric we chose, the chair build is very disappointing as there is very little padding in the seat so it is quite hard and uncomfortable. By comparison my Matt Blatt Featherstone replica chair is much more comfortable and was considerably cheaper. I would not use Chicicat again.
Lovely dining set and great customer service
I was nervous ordering my oval tulip table and wishbone chairs online without seeing them but I didn’t need to be. The marble top is beautiful and the table is very sturdy even with two small children. The lead time is probably what keeps the costs down so I can handle the wait. When a chair was delivered with a split customer service ordered a new one straight away. The chairs do vary in height slightly but they are very comfortable and ten months on, still look as good as the day we received them. Its lovely being able to have nice furniture at the same time as having small grubby kids and not having to spend a lot. I will order through chicicat again!
Happy warranty using customer
I have owned a replica Featherston chair and footrest for over 6 months. I was impressed in the first instance by the accuracy of the description, colour and pictures, and by how helpful the customer service team were with my changes to delivery instructions (the estimated delivery time while lengthy, was very accurate). Some stitching did start to unravel after about 3 months, but I had a response within 5 days of me emailing my complaint, and a mobile repairer visited me at home within 2 weeks of the initial contact. They have fixed it up good as new with no charge. All in all, I would feel confident ordering from this company again.
Just shy of a 6 month wait for delivery!! Dont buy if you want your items quickly.
I purchased 2 armchairs on January 9th. They were delivered today May 25th. The page on the website said deliver between 8-14 weeks. The wait is unacceptable. I will never purchase from this company again.
I had a completely custom made sofa by BoConcept delivered in 10 weeks from Germany. 20 weeks for these chairs from China is just stupid!
Upon receiving the chairs today, the black powder coating has streaks through it. It looks like it was done with a brush. For taking this long I was expecting perfect quality. I would complain to them but...
Rocking myself in a corner!
This gift from my husband before the birth of our second child was supposed to be something to enjoy and treasure. The experience has been disappointing beyond belief.
I will and have complimented Chicicat on the quality and structure of the chair itself. However it was sent to us with the incorrect coloured cushions, charcoal grey instead of light oatmeal. A simple problem to fix one would think. Not so.
Our original order took 17 weeks to arrive and there was no contact or updates initiated by Chicicat until week 16. When the chair arrive...
Excellent customer service
My order for a leather Featherstone chair and ottoman is the second product from Chicicat. The first was 6 dining chairs and they are very attractive, comfortable and value for money. Yes, they took a long time to arrive which can be frustrating unless you just mentally role with it. The current order was placed and two weeks later I wanted to alter the fabric to leather. All online, but I then went to the showroom in Crows Nest where I received excellent service. After changing the order, I then changed the colour. Within 24 hours I chan...ged my mind again and changed the colour of the legs. Pamela was amazing in her professionalism and the ease with which she achieved all these endless changes. All paperwork is thorough and detailed. Her manner is very pleasant and accommodating and I will continue ordering from this company, despite the very lengthy timeframes between ordering and delivery. Robyn
Very dodgy company buyer beware
This company is very dodgy. Let me explain why I said that.
Upon seeing good reviews from this website i pulled the trigger and placed an order for eames lounge chair online, that was late night about 11pm. But the next day I decided to cancel my order because I couldn't bare to pay that much money for a replica furniture. So I called them in the morning at 8am. And I asked them to cancel my order and this is where it fets really sneaky and dodgy. Let me put a timeline here:
1. Ordered at 10pm on 28 dec 2016
2. 1st call attempt: Called t...
Ordered a pair of the vintage leather Barcelona chairs, just received them. They're exactly as described and I'm happy with the quality, especially since I've never seen that particular colour before.
Delivery process was a bit annoying, I missed the first two deliveries and had to chase it up myself. Customer service wasn't that helpful in this regard, but I guess it's not their fault.
Ridiculous delay & lousy customer service
Dont waste your time, shop around and you'll find a deal on the chairs you want without the ridiculous wait. My order took 5 months to get to me. Who in their right mind would want to wait this long for dining chairs!!
"8 week lead time" is absolute blatant lies.
I would agree with the common them from the other negative comments about poor customer service and ridiculous delivery delays. You won't get a call back from them. They won't let you know if there's a delay. You'll have to keep calling them and when you do you should expect to be told that your order has slipped through the cracks. Well I can tell you there's no cracks here, just huge holes. I've waited five months so far and they still don't even know where the chair is. Fraud? Perhaps!
If your store is supposed to open at 10am, be there!
We visited the Crows Nest show room of Chicicat today (Sat 12 March) to check out some furniture. It took us 40 mins to get there. Even though the website stated that the store would be open at 10am, it was closed when we arrived at that time. The guy manning the store didn't arrive until after 10:30am. We noticed other customers peering in the windows at 10am too. It's pretty annoying to make a specific trip to see a store and then to arrive and it not be open when it should be. Perhaps the store person needs to invest in a trusty alarm to make it there on time for opening hours.
Hans Wagner Wing Chair..Baseline: you get what you pay for.
I ordered and paid for a Hand Wagner Replica Wing Chair (base line model) in July 2015. It was about $650 including shipping. I was advised that the wait time was 12 weeks; they weren't lying...we waited the full 12 weeks. When the chair arrived it looked great...but within 3 weeks we were already feeling the wooden frame in the chair base, arms and footstool. Then the bottom of the seat fell out; literally.
I called Chicicat, and spoke with a lady who I can only image was one of the owners/managers. The conversation went along the lines of.....
Really great value!
I recently bought a Descent into Maelstrom dining table - love it and great value for a marble top dining table. The delivery guys were very helpful and the whole purchase experience was very painless and positive. The value is amazing for the product as it looks like a million bucks.
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Miscellaneous, Office and Sofas|
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