Reviewer Photos & Videos
I ordered and paid around $3500 for 8 x Eames walnut DCM chairs on 5 July 2019. They arrived in October 2019. On inspection, they had been sanded back but not finished properly. The sandpaper marks were still clearly visible and the chairs were covered in fine sawdust (see photo). Also, where the black rubber had been touched up, the paint had not been removed from the timber seat back (see photo). I sent an email with photographs to Chicicat requesting them to be finished. After getting no response, I sent another email. I was told to ..."apply a little wax" which Chicicat would gladly provide to my Sydney postal address and they would also refund $50. In my view, this was unacceptable. A month later, one of the backs fell off the chair (see photo). It was obvious to me that the chairs had been shipped directly from China without any intervention from or inspection by the Chicicat people. There was no quality control and Chicicat took no responsibility for the unfinished product. A poor reproduction and poor service. [names removed] would be turning in their graves!
Peeling Paint on "Platinum Quality Italian Aniline Leather"
I ordered an ivory italian aniline Antonio Citterio straight leather sofa. From what I understand, and from what is advertised on the site, aniline leather is the highest quality leather. It is dyed to achieve its colour, not painted. Within a year, my sofa began to peel a very heavy painted coating. The surface always appeared to be more like vinyl rather than leather, as the the heavy coating of paint fills in the grain and makes it appear rubbery and flat. Now in it's second year, the finish is rapidly peeling off. It has had light usage and...I have never treated it with any chemicals or detergents.. I have two other pieces of white aniline leather in my house that are over 12 years old and get more wear than this sofa - I've never seen anything like this. The finish is a disappointing fake leather and not at all as specified. In addition to the poor quality leather finish, he memory foam has lots it's memory. Sitting down on the sofa, you immediately hit a piece of steel or wood. Not at all comfortable.
Disappointing in every way
We ordered and paid for a Grant Featherstone replica chair on 10 July 2019. It was delivered on 22 November - 19 weeks after we ordered it. This significant delay was supposedly due to improvements in the design of the chair. While I am happy with the fabric we chose, the chair build is very disappointing as there is very little padding in the seat so it is quite hard and uncomfortable. By comparison my Matt Blatt Featherstone replica chair is much more comfortable and was considerably cheaper. I would not use Chicicat again.
Extremely happy customer
Very high quality replica furniture. Eames lounge is the best replica on the market. After 18 months I had a very minor issue with a component, and was pleasantly surprised to find a replacement waiting for me on my return. Chicicat were extremely easy to deal with, and happy to help in every way.
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FANTASTIC CHAIR. My guests will be lining up to sit in it.
Very beautifully upholstered, sturdy and don't panic; it will hold a heavier body frames. It's extremely comfortable. Came within the specified time frame fully assembled. Thank you CHICICAT. PERFECT CHAIR.
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