Disappointing in every way
We ordered and paid for a Grant Featherstone replica chair on 10 July 2019. It was delivered on 22 November - 19 weeks after we ordered it. This significant delay was supposedly due to improvements in the design of the chair. While I am happy with the fabric we chose, the chair build is very disappointing as there is very little padding in the seat so it is quite hard and uncomfortable. By comparison my Matt Blatt Featherstone replica chair is much more comfortable and was considerably cheaper. I would not use Chicicat again.
Lovely dining set and great customer service
I was nervous ordering my oval tulip table and wishbone chairs online without seeing them but I didn’t need to be. The marble top is beautiful and the table is very sturdy even with two small children. The lead time is probably what keeps the costs down so I can handle the wait. When a chair was delivered with a split customer service ordered a new one straight away. The chairs do vary in height slightly but they are very comfortable and ten months on, still look as good as the day we received them. Its lovely being able to have nice furniture at the same time as having small grubby kids and not having to spend a lot. I will order through chicicat again!
Happy warranty using customer
I have owned a replica Featherston chair and footrest for over 6 months. I was impressed in the first instance by the accuracy of the description, colour and pictures, and by how helpful the customer service team were with my changes to delivery instructions (the estimated delivery time while lengthy, was very accurate). Some stitching did start to unravel after about 3 months, but I had a response within 5 days of me emailing my complaint, and a mobile repairer visited me at home within 2 weeks of the initial contact. They have fixed it up good as new with no charge. All in all, I would feel confident ordering from this company again.
Excellent customer service
My order for a leather Featherstone chair and ottoman is the second product from Chicicat. The first was 6 dining chairs and they are very attractive, comfortable and value for money. Yes, they took a long time to arrive which can be frustrating unless you just mentally role with it. The current order was placed and two weeks later I wanted to alter the fabric to leather. All online, but I then went to the showroom in Crows Nest where I received excellent service. After changing the order, I then changed the colour. Within 24 hours I chan...ged my mind again and changed the colour of the legs. Pamela was amazing in her professionalism and the ease with which she achieved all these endless changes. All paperwork is thorough and detailed. Her manner is very pleasant and accommodating and I will continue ordering from this company, despite the very lengthy timeframes between ordering and delivery. Robyn
Ordered a pair of the vintage leather Barcelona chairs, just received them. They're exactly as described and I'm happy with the quality, especially since I've never seen that particular colour before.
Delivery process was a bit annoying, I missed the first two deliveries and had to chase it up myself. Customer service wasn't that helpful in this regard, but I guess it's not their fault.
Ridiculous delay & lousy customer service
Dont waste your time, shop around and you'll find a deal on the chairs you want without the ridiculous wait. My order took 5 months to get to me. Who in their right mind would want to wait this long for dining chairs!!
"8 week lead time" is absolute blatant lies.
If your store is supposed to open at 10am, be there!
We visited the Crows Nest show room of Chicicat today (Sat 12 March) to check out some furniture. It took us 40 mins to get there. Even though the website stated that the store would be open at 10am, it was closed when we arrived at that time. The guy manning the store didn't arrive until after 10:30am. We noticed other customers peering in the windows at 10am too. It's pretty annoying to make a specific trip to see a store and then to arrive and it not be open when it should be. Perhaps the store person needs to invest in a trusty alarm to make it there on time for opening hours.
Hans Wagner Wing Chair..Baseline: you get what you pay for.
I ordered and paid for a Hand Wagner Replica Wing Chair (base line model) in July 2015. It was about $650 including shipping. I was advised that the wait time was 12 weeks; they weren't lying...we waited the full 12 weeks. When the chair arrived it looked great...but within 3 weeks we were already feeling the wooden frame in the chair base, arms and footstool. Then the bottom of the seat fell out; literally.
I called Chicicat, and spoke with a lady who I can only image was one of the owners/managers. The conversation went along the lines of.....
Really great value!
I recently bought a Descent into Maelstrom dining table - love it and great value for a marble top dining table. The delivery guys were very helpful and the whole purchase experience was very painless and positive. The value is amazing for the product as it looks like a million bucks.
Beautiful statement piece
Love the Replica Eames swivel chair that I purchased, fits beautifully in my lounge. it's a perfect copy, so luxurious and very comfortable. Great statement piece.
Would definitely choose Chicicat for my next order. step by step easy to follow delivery progress.
Thank you, wish you well in your business.
Long waiting and lack of communication
After 4 months of waiting, my chair has finally arrived. The quality looks to be ok (too early to tell until something happens). Will I order from them again? Probably not. The waiting experience and lack of communication are the issue. My husband was questioning whether they have been out of business.
I was told the delay was due to waiting for parts. After 10 weeks ordering the chair was still in production. There was no communication at all to advise me what was happening until I contacted them. After the production, it took a month for shipping and delivery. Seriously it is the slower production I have experienced.
Wait time unacceptable and the assembly a pain - screws did not align!
I'll keep this short and sweet. Pay a little extra and get your items from another supplier. Unless you're happy to wait close to 4 months. Assembly was meant to be simple, only if the holes where the screws went were aligned properly. In the end, I managed to screw in 7 out of the 8 screws that were meant to go in. Will never buy from this supplier again.
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|Type of Furniture Offered||Miscellaneous, Office and Sofas|
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