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Disappointing in every way
We ordered and paid for a Grant Featherstone replica chair on 10 July 2019. It was delivered on 22 November - 19 weeks after we ordered it. This significant delay was supposedly due to improvements in the design of the chair. While I am happy with the fabric we chose, the chair build is very disappointing as there is very little padding in the seat so it is quite hard and uncomfortable. By comparison my Matt Blatt Featherstone replica chair is much more comfortable and was considerably cheaper. I would not use Chicicat again.
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- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
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Details ·
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Miscellaneous, Office and Sofas |
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Hi Ann, thank you for your feedback.
The production of your chair did take longer than anticipated and we advised you of this by email on September 23. This was the result of an updated manufacture technique of the Featherston Chair reproduction....
Read more We have confirmed from production records that your chair is the updated model and manufactured to the correct specifications and requirements. We have personally inspected chairs from your batch and, while comfort is a subjective measure, we have found them to be as intended. We have also compared these to the MB version that mention and found our chair to be of equal comfort. It is possible that your existing chair has 'worn in' and softened with use. We do value your feedback and have instructed additional soft padding to be added to the seating area of these chairs. This is considered desirable rather than necessary. With regard to your chair, and as a measure of goodwill, if you would like to have a specially customised seat cushion made in matching fabric, we can organise this for you. This is not offered free of charge, though will be heavily discounted. If you would like to take up this offer, please let us know as a matter of urgency so that we can endeavour to secure the same batch of fabric used on your chair. With regard to the price difference that you mention, the fabric you selected is the most expensive of the Luxury Fabric range, which is produced by the UK's foremost fabric house and this is reflected in the price.