Lovely dining set and great customer service
I was nervous ordering my oval tulip table and wishbone chairs online without seeing them but I didn’t need to be. The marble top is beautiful and the table is very sturdy even with two small children. The lead time is probably what keeps the costs down so I can handle the wait. When a chair was delivered with a split customer service ordered a new one straight away. The chairs do vary in height slightly but they are very comfortable and ten months on, still look as good as the day we received them. Its lovely being able to have nice furniture at the same time as having small grubby kids and not having to spend a lot. I will order through chicicat again!
Happy warranty using customer
I have owned a replica Featherston chair and footrest for over 6 months. I was impressed in the first instance by the accuracy of the description, colour and pictures, and by how helpful the customer service team were with my changes to delivery instructions (the estimated delivery time while lengthy, was very accurate). Some stitching did start to unravel after about 3 months, but I had a response within 5 days of me emailing my complaint, and a mobile repairer visited me at home within 2 weeks of the initial contact. They have fixed it up good as new with no charge. All in all, I would feel confident ordering from this company again.
Excellent customer service
My order for a leather Featherstone chair and ottoman is the second product from Chicicat. The first was 6 dining chairs and they are very attractive, comfortable and value for money. Yes, they took a long time to arrive which can be frustrating unless you just mentally role with it. The current order was placed and two weeks later I wanted to alter the fabric to leather. All online, but I then went to the showroom in Crows Nest where I received excellent service. After changing the order, I then changed the colour. Within 24 hours I chan...ged my mind again and changed the colour of the legs. Pamela was amazing in her professionalism and the ease with which she achieved all these endless changes. All paperwork is thorough and detailed. Her manner is very pleasant and accommodating and I will continue ordering from this company, despite the very lengthy timeframes between ordering and delivery. Robyn
Ordered a pair of the vintage leather Barcelona chairs, just received them. They're exactly as described and I'm happy with the quality, especially since I've never seen that particular colour before.
Delivery process was a bit annoying, I missed the first two deliveries and had to chase it up myself. Customer service wasn't that helpful in this regard, but I guess it's not their fault.
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Really great value!
I recently bought a Descent into Maelstrom dining table - love it and great value for a marble top dining table. The delivery guys were very helpful and the whole purchase experience was very painless and positive. The value is amazing for the product as it looks like a million bucks.
Beautiful statement piece
Love the Replica Eames swivel chair that I purchased, fits beautifully in my lounge. it's a perfect copy, so luxurious and very comfortable. Great statement piece.
Would definitely choose Chicicat for my next order. step by step easy to follow delivery progress.
Thank you, wish you well in your business.
Nice people to deal with. I wouldn't call the replicas platinum.. Well not for the wishbone chairs. I called first before ordering to confirm each piece is made from single pieces of solid wood...not glued and joined. It's obvious that's not the case. Very disappointed. The photos appear to be made of single pieces if you look closely at the grain. The back legs which run up to the top back rest is made of two joined pieces. The arch at the top is also made of two joined pieces. They are beautiful but I would have spent more for a better replica. Might not do the online thing again. Ordered through Milan direct once and received two identical couches which came with different upholstery fabrics. Not worth the stress.
Cheapest prices and quite a nice range of furniture.
No doubt, the furniture prices are probably the cheapest around. Be warned, wait period is long, however, the website does actually state that it can take anywhere between 8 to 12 weeks for delivery of your goods. My coffee table arrived today in good condition after ordering it 10 weeks ago. One negative comment, I could not track my order as it was not being updated, therefore rating of 3 stars only.
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Miscellaneous, Office and Sofas|
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