We went on the Aurora lights flight from Sydney, we didn’t have any problems with Chimu except we had to fly lazy Qantas to the lights. So much lack of service, we were dehydrated, they skipped one meal and were no where to be seen when you rang the call bell. The pilot spent most of the time taking 34 photos of the lights, going north south, where he could see them, instead of east west, so we didn’t even see them. You would think Qantas staff would be grateful to have work and pick up their act of non service for once
Confusing Preparation material, bad staff and horrible crises management!
I was on a 3 week Antarctica/South Georgia/Falkland cruise during the Coronavirus. Our cruise had to be cancelled 1 week before the planned end. Not only that we missed one entire week, but leadership was also lacking. Even the expedition leader left before every other passenger with some other staff. Very bad crises management and poor communication. Chimu denies any kind of refund or compensation for the missing part. Leaves the cruise with a very bad aftertaste.
The Chimu representative forgot or lost papers we had to fill in. They were not good in communication and lack of experience. One of Chimu representatives brought their parents and just spend time with them. Not helpful =(
Very satisfied with my booking. Saulo Rodriquez was waiting waiting for us at the arrival gate. He then took us to the hotel and gave us orientation on what our schedule was. He handed all tickets we required for our tour and his contact deal should we require assistance. He also gave us warm tea which was to help us with altitude problems. Saulo was able anytime to assist and answer any questions we have. He is very punctual and professional. He was also there to see us off.
We had two awesome guide Shirley our city tour guide; historic sit...e dude and Joel our Machu Picchu guide. Both guides was so knowledgeable and and full of information. They had visual aid to help understand better. I highly recommend both guides to anyone who is going to do the tour. .
Trust me everything will be okay
My enquiry and quote for the Antarctica expedition and South American tours began May 2018 for travel in January/February 2019. I had heard a radio interview with Chimu Adventures, Latin America and Antarctica Specialists and phoned and received a quote for the expedition $8185 and Intrepid Peru $2680 and other South America destinations $4520. When I called in early June to make a deposit, having confirmed with two friends, who would be travelling with me, I was told the airfares would be an additional $7200 and a deposit of $7820 was required.... As a frequent traveller, but not user of travel agents, I was astonished to have a separate price for the flights. My fellow travellers were only doing the Antarctica expedition. We accepted and paid our deposits. In early July I wrote to Chimu after summarising the itinerary myself to be able to understand it “I am very concerned that the standard of the paperwork provided may be reflected in the standard of my South American tour. I understood Intrepid to be a reputable company, and am trusting you with this. I am uncertain if you or Intrepid prepared the itinerary. I am paying a great deal of money for this trip and expect the paperwork to be correct and everything set in place. I do not have that confidence at the moment.” We were told in June to buy Antarctic weight jackets, which we did. We were the contacted in August to say a jacket would be provided prior to our departure. We received two further requests for sizing prior to our departure, the final from Albatross on 15 December and actually received our jackets on the ship after departure. Despite constant requests I left on my trip with approximately 30 omissions in my itinerary, I was assured by the Chimu that all would be well. A few additional tours I asked them to organise they failed to do so I booked them myself online. Day 3, arriving in Argentina, no pickup arriving at night in Ushuaia and we were lied to about the circumstances. We made our own arrangements with the hotel. We met other Chimu booked people involved in the explanation by Chimu, who were picked up hours before us. This was the first of many hick-ups to come. The Albatross Expedition was excellent although we found other Chimu booked people having the same problems and the situation of lies as with the Ushuaia pickup and overcharge on baggage. I will give feedback on the expedition separately as it was exceptional. After Antarctica, I went on to South America alone and joined various tours and the gaps in my itinerary became evident. I needed to contact local agents for Chimu in Argentina and Brazil due to errors, several times. Fortunately Intrepid Peru, were exceptional, although some of the omissions in my itinerary were due to them. Everything with Intrepid went to schedule and I will write a separate entry for that component. Despite several requests to Chimu for promised refunds for baggage charge errors and additional unneeded room charges, nothing has eventuated. Extract from my email -“You were doing the bookings, not the airlines. I have travelled to most parts of the world on many flights and have never had an issue, because they were planned correctly. Nor have I had a problem with pickups to and from airports and accommodation. I could forward the emails you sent assuring me to trust you everything would be okay - well it wasn't !!”
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I booked the trip of a lifetime - Antarctica - through Chimu. Clare listened to the extra bits I wanted added into the trip (pre- and post-tour) and delivered in spades. The itinerary was perfect, flight times very convenient for me, her chosen hotel locations felt safe (I travelled alone) and there was a lot packed into a very short time although I never felt like it was too much. Antarctica will cost you an arm and a leg - but if you're willing to spend it, contact Clare Russell at Chimu. You won't be disappointed.
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