Confusing Preparation material, bad staff and horrible crises management!
I was on a 3 week Antarctica/South Georgia/Falkland cruise during the Coronavirus. Our cruise had to be cancelled 1 week before the planned end. Not only that we missed one entire week, but leadership was also lacking. Even the expedition leader left before every other passenger with some other staff. Very bad crises management and poor communication. Chimu denies any kind of refund or compensation for the missing part. Leaves the cruise with a very bad aftertaste.
The Chimu representative forgot or lost papers we had to fill in. They were not good in communication and lack of experience. One of Chimu representatives brought their parents and just spend time with them. Not helpful =(
Trust me everything will be okay
My enquiry and quote for the Antarctica expedition and South American tours began May 2018 for travel in January/February 2019. I had heard a radio interview with Chimu Adventures, Latin America and Antarctica Specialists and phoned and received a quote for the expedition $8185 and Intrepid Peru $2680 and other South America destinations $4520. When I called in early June to make a deposit, having confirmed with two friends, who would be travelling with me, I was told the airfares would be an additional $7200 and a deposit of $7820 was required.... As a frequent traveller, but not user of travel agents, I was astonished to have a separate price for the flights. My fellow travellers were only doing the Antarctica expedition. We accepted and paid our deposits. In early July I wrote to Chimu after summarising the itinerary myself to be able to understand it “I am very concerned that the standard of the paperwork provided may be reflected in the standard of my South American tour. I understood Intrepid to be a reputable company, and am trusting you with this. I am uncertain if you or Intrepid prepared the itinerary. I am paying a great deal of money for this trip and expect the paperwork to be correct and everything set in place. I do not have that confidence at the moment.” We were told in June to buy Antarctic weight jackets, which we did. We were the contacted in August to say a jacket would be provided prior to our departure. We received two further requests for sizing prior to our departure, the final from Albatross on 15 December and actually received our jackets on the ship after departure. Despite constant requests I left on my trip with approximately 30 omissions in my itinerary, I was assured by the Chimu that all would be well. A few additional tours I asked them to organise they failed to do so I booked them myself online. Day 3, arriving in Argentina, no pickup arriving at night in Ushuaia and we were lied to about the circumstances. We made our own arrangements with the hotel. We met other Chimu booked people involved in the explanation by Chimu, who were picked up hours before us. This was the first of many hick-ups to come. The Albatross Expedition was excellent although we found other Chimu booked people having the same problems and the situation of lies as with the Ushuaia pickup and overcharge on baggage. I will give feedback on the expedition separately as it was exceptional. After Antarctica, I went on to South America alone and joined various tours and the gaps in my itinerary became evident. I needed to contact local agents for Chimu in Argentina and Brazil due to errors, several times. Fortunately Intrepid Peru, were exceptional, although some of the omissions in my itinerary were due to them. Everything with Intrepid went to schedule and I will write a separate entry for that component. Despite several requests to Chimu for promised refunds for baggage charge errors and additional unneeded room charges, nothing has eventuated. Extract from my email -“You were doing the bookings, not the airlines. I have travelled to most parts of the world on many flights and have never had an issue, because they were planned correctly. Nor have I had a problem with pickups to and from airports and accommodation. I could forward the emails you sent assuring me to trust you everything would be okay - well it wasn't !!”
21st January 2017
I am writing to make complaint about my experience with Chimu Adventures, “The South American Specialists”, in particular their Brisbane office. The itinerary and costing was completed by the Team Leader, Ben Alexander.
On the 20th April 2016, I received a phone call from Ben Alexander advising me he needed to upgrade our 4-day accommodation in Quito to the Hilton Colon Hotel at an extra cost of $230/person ($460 for my wife and I). I agreed to this and on the 23rd April 2016 made the payment in full of $24,708AUD.
On the ...
Chumps at Chimu Adventures
Chumps at Chimu Adventures
Chimu Adventures stoops to defame its customers: Beware
Recently we travelled to Antarctica on the MV Ushuaia on a cruise organised by the Australian travel
agent Chimu Adventures. We have been treated appallingly by Chimu Adventures who have sneakily
downgraded our cabin booking and then misled us further by dumping us in a cabin where the view
they claim was recently rendered unobscured, when it is still obscured. When we question things
they become aggressive, abuse and accuse us of a myriad dastardly deeds on board (after the event)
and threaten to sue us in court.
But the worst of it all though is that Chimu Adventures would stoop so low as to impugn and defame
a customer for a few bucks. ...
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