We went on the Aurora lights flight from Sydney, we didn’t have any problems with Chimu except we had to fly lazy Qantas to the lights. So much lack of service, we were dehydrated, they skipped one meal and were no where to be seen when you rang the call bell. The pilot spent most of the time taking 34 photos of the lights, going north south, where he could see them, instead of east west, so we didn’t even see them. You would think Qantas staff would be grateful to have work and pick up their act of non service for once
- Ease of Booking
- Incentivised Review No
Very satisfied with my booking. Saulo Rodriquez was waiting waiting for us at the arrival gate. He then took us to the hotel and gave us orientation on what our schedule was. He handed all tickets we required for our tour and his contact deal should we require assistance. He also gave us warm tea which was to help us with altitude problems. Saulo was able anytime to assist and answer any questions we have. He is very punctual and professional. He was also there to see us off.
We had two awesome guide Shirley our city tour guide; historic sit...e dude and Joel our Machu Picchu guide. Both guides was so knowledgeable and and full of information. They had visual aid to help understand better. I highly recommend both guides to anyone who is going to do the tour. .
- Customer Service
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