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China Airlines

China Airlines (page 2 of 2)

3.4 from 38 reviews

Reviews

3.4

38 reviews
5
(11)
4
(13)
3
(2)
2
(4)
1
(8)
  • Value for Money
    4.3 (7)
  • Transparency
    4.1 (7)
  • Seat Room
    4.3 (7)
  • Food
    3.7 (6)
  • In-Flight Service
    4.2 (6)
  • In-Flight Entertainment
    3.7 (6)
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  • Verified customer

23 days later and I still don't have my luggage

published
1 comment
Megan B
Megan B

Update - now I am told that my luggage got lost on its way to storage/disposal in Taiwan!

Tony

TonySydney

  • 2 reviews
  • 9 likes

FF Points

published

Flight was OK, but to navigate their website is almost impossible. I have earned frequent flier points that are about to expire. I was trying to find what to do with them - it is just impossible. Wasted 1 hour.

gregbee

gregbeeSouth East Queensland, QLD

  • 12 reviews
  • 8 likes

Very pleasant experience.

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Skiman80

Skiman80

  • 4 reviews
  • 5 likes

Disgusting food

published

Pretty much ruined my holiday, as I had food poisoning due to the bad food and could not get off the toilet

I was hoping it was a one off, but not to be. On the way home to Sydney, I felt even more upset, but I was too sick to do anything about it and wanted to get home to the toilet asap, but now I am also vomiting. I would not recommend this airline to anyone. Anyone that gives it a positive review did not eat the provided food
Everything normal
Food

raekat

raekat

  • 7 reviews
  • 4 likes

bne to akl - nice plane, great flight

published

Surprised by how new and comfortable the plane was. Personal TV with good selection of movies. Food good. Would fly again and recommend.
Seats, in flight entertainment, on time.

TCM

TCMAU

  • 3 reviews
  • 2 likes

surprisingly good

published

Avoid flying with CI for years after my first experience with it - plane so unstable throughout the 4 hrs flight.

Flown with CI four times recently and the experiences were all good which was quite a surprise. attentive cabin crew and food not too bad (I usually hate food on the plane). I wouldn't mind travelling with it again.
Good service

sth8218

sth8218

  • 7 reviews

Good

published

Regular flyer with China Airlines, a competent airline overall but not top notch. VIP lounge in Taipei is good with unlimited food and drinks - good idea to eat as much at the lounge as the onboard food is only OK.
Nice business class seats, friendly service, Taipei lounge good!
Economy seats small - maybe because i am tall, food is sometimes not good.

Excellent

published

We had read some reviews and set off on our trip with some trepidation. Whilst it is not inthe same league as Qantas or SQ business class, it is still an excellent airline and fantastic value for money for business class. The planes were all new and the service was friendly and attentive. We'll most definitely be flying with China Airlines again.
Excellent value for money for business class. Friendly service. Great lounge in Taipei with good food. Business Class food and wines were very good.
Seats not quite long enough for my 6'3" tall husband

niko87

niko87Metropolitan Adelaide, SA

  • 86 reviews

Excellent

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AB51

AB51NSW, 2322

  • 4 reviews
  • 7 likes

Good

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We flew to LA via Taiwan and was very happy with the service and price. Cabin staff are very friendly and go out of their way to help if required. Considering how much you save compared to the other airlines then they are the best. We will be flying with them to London next year (new service 3 times a week from OZ). So when you have checked out the others then have a serious look at China Air.
Friendly staff,good seats,good food and drinks, light snack (noodles) between meals,each seat has it's own video tv, and of course the price.

Great service!

published

I use China Airlines for travel between Brisbane and Auckland. Great service and inflight entertainment for short flights. Once I missed my return flight. The customer service consultant organised another flight at no additional cost to me. I commend their customer service and flight service on this leg of any travel itinerary.
Value for money relative other airlines on a route between Brisbane to Auckland

Sydney - New York. Great product Great Price

published

Business class with China Airlines form Sydney to New York via Taipei and Osaka. New modern Airbus a330 to Taipei with angled lie flat seats. Good service & food. Refurbished 747 from Taipei to New York with lie flat beds. Excellent! Cost less than premium economy with Qantas in business class. Would fly again providing I'm flying on an aircraft with updated business product.
On time, Serivce, Price
3 hours longer flyer via TPE

emailpip

emailpipVIC, 3146

  • 97 reviews
  • 4 likes

OK

published

China Airlines is an ok airline, but there isn't that much choice in that part of the world. The planes are really big and the mentality is to get everyone in served and seated again rady for landing as quickly as possible (which sometimes isn't a bad thing).

I think that they still do not meet the expectations of a European traveller - we look for different things - it's just the cultural gap so can't really slam them for growing up differently (as previous reviewer).

I thought the service was polite and the food was ok - but best of all they had a flight at the time that suited me.
go to many different destinations for reasonable prices
they are frequently late and not on time

ttulips

ttulips

  • 45 reviews
  • 1 like

Bad

published

Me and my husband use their service when travelling around China. Our first flight was good, the plane is new and the food was ok. We thought, hmmm this isn't that bad. But it just went downhill from there on. On our last flight, my husband asked whether he could swap seat because his entertaiment unit was not working, the flight attendant just laugh. Not to mention the food, it was just unapplealing. You don't event want to try by the look of it. Except for because it is the only better airlines to travel within China, I would not used them again.
They are not too expensive. Even their business class is pretty reasonable.
Their care factor to passenger and the foods! They are just uneatable.

Jay V

Jay VSydney, NSW

  • 10 reviews
  • 5 likes

Bad

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Bad

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It is a very sub par performance overall for China Airlines, definitely not recommended for those flyers who are always pampered and indulged before with Singapore Airlines or Korean Air.
Cheap price.
I was giving china airlines a chance, I flew from Surabaya to Singapore and back, not happy about it. I know I bought the ticket cheap, but the treatment I got was sub par. Stewardess are "cold", rushing with serving food & blanket and hardly smile, offering help impatiently and chatting too much with colleagues instead of paying attention to passengers. Just bcos something is cheap in price shall not necessarily is low in quality. Worse, u cant even complain on their website!!!

toby123

toby123AU

  • 6 reviews
  • 22 likes

Terrible

published

Customer Service is awful! after 5 hours I still don't have any ticket and I am Elite on their books

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Questions & Answers

Beate Thompson

Beate Thompsonasked

I just had an email of China Airlines about changes of my flight times. I am not happy at all, due to this time change I have a 17 hr lay over at Taiwan airport. I wrote an email to China Airline and awaiting an answer. My question is has anyone else had this before? I could understand a few hours but 17 hrs? If so does China Airline come up with a solution as in compensation upgrade or use off the lounge facilities. Food vouchers or anything like this? I although will not be back at work as scheduled. I find this very very unprofessional....

No answers
Up set customer

Up set customerasked

I have been trying for over a month to get hold of a contact address for china airlines in Sydney could you please help me? As I would like to know why my son and his wife could not fly on the ticket they had, but had to get another one on the same flight. Staff could not see any problems with the ticket, but the senior in charge was the problem plus he was so rude my family was so upset. Good way to treat your customers.

1 answer
Frosty
Frosty

China Airlines LTD
Sydney branch office
Suite 1, Level 1, Centre Terrance Building
10 Arrivals Crt. Sydney International Airport
MASCOT N.S.W 2020
TEL 61-2-8339-9188
FAX 61-2-9693-2096

suef

suefasked

If you stay overnight in order to connect with a flight the next day, do you have to have a Chinese visa? And if so, how much would it be and how difficult to get it?

1 answer
Sandringham10
Sandringham10

You may mean to ask this question under Air China, as China Airlines is a Taiwanese airline.

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