Product not as listed and no help from their customer service
I recently purchased 10 under cabinet lights with magnetic bases from Chinavasion. I picked these because I was putting the lights into metal cabinets, so thought these were perfect for my application.
I received the order and none of the bases have the magnets. They have the place for a magnet, but it’s empty.
I went to their live chat to let them know, and to see how I could return them, or to find out what solution they would offer. They spent a lot of time asking me if I had read the instructions correctly, and sending me photos of ...the bases with arrows pointing to the magnets in the stock photo. I explained again that there are no magnets and these are of no use, and could they give me the information on returning them. They would not tell me how to return them, but sent numerous emails again asking if I tried to stick them to actual metal objects. I emailed pictures of the faulty bases and demanded they tell me how to return them. Again they ignored my questions about their return, and they offered me a store credit of $10. I would be very hesitant to buy anything from them again. As they deal primarily in electronic items and if you were to have any problems, I think you would have an insanely hard time returning anything. Live chat for customer service was fast and a great service offered Returning anything is a nightmare
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