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ChoiceLend

ChoiceLend

1.8 from 48 reviews · View Statistics
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Reviews

1.7
12 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(10)
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Chukeri
ChukeriGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Worst Customer Service help ever....... USELESS

published

I wanted to get my loan discharged from Choicelend and I had spoken to several different customer Service reps for the last 4 months, and I have not been able to get my loan discharged at all. It is a very big joke and I believe that the big banks would have done this job within a week. To anyone out there STAY AWAY FROM CHOICELEND JOKERS.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateApril 2003
  • Loan used forInvestment Property
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Codebreaker
CodebreakerMetropolitan Adelaide, SA
  • 3 reviews
  • 9 likes

Zero rating for crap bank

published
  • Transparency
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
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Lea
LeaGreater Melbourne (Outer), VIC
  • 3 reviews

3 off cycle loan increases in first 6 months of loan

published

Took out a loan in December 2016. On January 10 first rate increase. Followed by more in April and July. There were no reserve bank increases. We were stuck because we had paid mortgage insurance. Be wary if your mortgage broker recommends this option.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
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Sal
SalNortheast, VIC

What a terrible lender!

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateJanuary 2013
  • Loan used forInvestment Property
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Deedee Martin
Deedee MartinCentral Queensland, QLD

Definitely wouldn't recommend

published

Will not allow an interest only option which has made things difficult for me, they are very slow to pass on interest rate drops. I cannot wait until I am able to re-finance elsewhere.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateSeptember 2018
  • Loan used forRefinancing
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Anna
AnnaGreater Melbourne (Outer), VIC
  • 2 reviews

Worst bank I have ever dealt with

published

Sold my property and settlement is over 1 week overdue, bank keeps making up excuses why it cannot settle, keep getting conflicting information from different staff. With each query/phone call there's a new lie and excuse. Can't get a straight answer. Their problem solving skills are non existant.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
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Lynn
Lynn
  • 6 reviews
  • 2 likes

paying to high an interest rate

published

I have been with choicelend for 9 years now. About a month before the last interest rate drop they put my loan up by .15 pc and have not yet passed on the last rate drop which makes my loan a very expensive one all. When I emailed them about this got no response.

  • Transparency
  • Customer Service
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateMarch 2010
  • Loan used forRefinancing
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andrew
andrewadelaide
  • 4 reviews

Slow application and slow to respond to rate cuts

published

Application process took well over 3 months with many (almost stupid) questions being asked resulted in another week long review process each time. As I was refinancing I told my broker I'd had enough and ready to quit luckily loan came thru soon after. Notice now they are terribly slow passing on rate cuts and slow notifying you. Was with ING before and they were brilliant in comparison. Should have refinanced elsewhere

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRenovation
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Cat
CatMetropolitan Adelaide, SA
  • 8 reviews
  • 5 likes

Taking "no frills" to the extreme

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
Cat
Cat
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Del Boy
Del BoyMelbourne
  • 2 reviews

Simple, loan only account

published

I have had no issues with Choicelend. If you are looking for a simple, no-frills, loan only account to save you moving all your bank accounts then this is the way to go. Customer service is in Melbourne, so no weird phone calls after hours. Would definitely recommend!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateJuly 2018
  • Loan used forRefinancing
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APPLEASHA
APPLEASHASYDNEY
  • 62 reviews
  • 57 likes

Customer gauging and very poor problem solving

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateFebruary 2016
  • Loan used forInvestment Property
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Jason
JasonGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 3 likes

Very easy to deal with . .

published

I was a little nervous given the reviews for this company however they have been very easy to deal with. The interest rates are great and yesterday I had to call them to clarify something and the customer service agent was knowledgeable and answered all my questions with a minimal hold time.

Their website is a little clunky and basic however once its set up you shouldn't have any real need to use it or contact them.

Very happy with this lender so far . . .

  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
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