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ChoiceLend

ChoiceLend

1.8 from 49 reviews · View Statistics
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Reviews

2.2
9 reviews
5
(2)
4
(1)
3
(0)
2
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1
(6)
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No problems so far. Normal banking experience.

published

We were left in a horrible position by our broker one week before settlement. We were lucky enough to be able to continue settlement and in the mean time used another broker amazingly who got us a loan through ChoiceLend. We haven't had any issues so far.
The whole process was pretty standard time wise and have dealt with customer service once, in which they were helpful.
Definitely a better lender for rural properties. Only down side so far is the basic internet banking and no app. But haven't found that's been an issue really as direct debit handles itself.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
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Chukeri
ChukeriGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Worst Customer Service help ever....... USELESS

published

I wanted to get my loan discharged from Choicelend and I had spoken to several different customer Service reps for the last 4 months, and I have not been able to get my loan discharged at all. It is a very big joke and I believe that the big banks would have done this job within a week. To anyone out there STAY AWAY FROM CHOICELEND JOKERS.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateApril 2003
  • Loan used forInvestment Property
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MSmollett
MSmollett
  • 2 reviews
  • 1 like

We must have the best broker..

published

Reading the poor reviews about this lender. I can’t say our experience has been the same. We found the process easy, and service great. Maybe it’s just our great broker!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
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Codebreaker
CodebreakerMetropolitan Adelaide, SA
  • 3 reviews
  • 9 likes

Zero rating for crap bank

published
  • Transparency
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
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Lea
LeaGreater Melbourne (Outer), VIC
  • 3 reviews

3 off cycle loan increases in first 6 months of loan

published

Took out a loan in December 2016. On January 10 first rate increase. Followed by more in April and July. There were no reserve bank increases. We were stuck because we had paid mortgage insurance. Be wary if your mortgage broker recommends this option.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
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Sal
SalNortheast, VIC

What a terrible lender!

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateJanuary 2013
  • Loan used forInvestment Property
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andrew
andrewadelaide
  • 4 reviews

Slow application and slow to respond to rate cuts

published

Application process took well over 3 months with many (almost stupid) questions being asked resulted in another week long review process each time. As I was refinancing I told my broker I'd had enough and ready to quit luckily loan came thru soon after. Notice now they are terribly slow passing on rate cuts and slow notifying you. Was with ING before and they were brilliant in comparison. Should have refinanced elsewhere

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRenovation
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APPLEASHA
APPLEASHASYDNEY
  • 62 reviews
  • 57 likes

Customer gauging and very poor problem solving

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateFebruary 2016
  • Loan used forInvestment Property
Similar opinion? Write a review on ProductReview.com.au!
Jason
JasonGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 3 likes

Very easy to deal with . .

published

I was a little nervous given the reviews for this company however they have been very easy to deal with. The interest rates are great and yesterday I had to call them to clarify something and the customer service agent was knowledgeable and answered all my questions with a minimal hold time.

Their website is a little clunky and basic however once its set up you shouldn't have any real need to use it or contact them.

Very happy with this lender so far . . .

  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Extra Information

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Susan Dhu

Amazing service

by Susan Dhu on 16 Aug 2022
Customer service was brilliant. Maddie and the team were always ready to answer questions or help with document uploads, even helping after usual work... Read full review

Srikanth

Excellent service

by Srikanth on 15 Aug 2022
Excellent customer service with regular updates on the different steps of the process, so basically I don't need to ask.... Read full review

Joanna D.

Great service

by Joanna D. on 15 Aug 2022
Dealing with Lendi was easy and the staff were friendly and helpful, and kept me updated through the process of my refinance.... Read full review

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