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ChoiceLend

ChoiceLend

1.8 from 44 reviews · View Statistics
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Reviews

1.8
44 reviews
Previous
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Brad
BradNortheast, VIC

Hopeless total lack of communication false information

published

Going though a separation changes were made to the loan without no communication with the second borrow leading to financial hardship I ring them and and they put the blame on you I had enough of this mod time to refinance elsewhere if you go though a bank do it

Customer Service
1/5
Incentivised Review No

Getting a Loan should Never be this stressful!!!!

published

My broker suggested them to me but their process was extremely stressful, customer care was unresponsive. A whole 28 days to get a Loan.. Submit documents today and wait weeks for them to answer, Err no thank you. Thankfully we were able to get a private lender with flexible rates and not as much fees as these rogue lenders out here. Please save yourself the disappointment and reach out to [Name Removed] [e-mail address removed] thank me later...

Transparency
2/5
Customer Service
1/5
Peter.E
Peter.E

happy to share :D

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0.0
(1,234)
Brad M
Brad MSouthwest, VIC
  • 3 reviews
  • 1 like

Nightmare To Deal With

published

We had a home loan with this company and opted to refinance to our bank that we do all our banking with. Choice lend missed the first two settlement dates and offered to reason as to why. I have spent hours on the phone trying to get it sorted with no luck. I would recommend another lender that can handle your issues professionally as well as in a timely manor.

Application Process
1/5
Timeliness
1/5
Codebreaker
CodebreakerMetropolitan Adelaide, SA
  • 3 reviews
  • 9 likes

Zero rating for crap bank

published
Transparency
1/5
Application Process
1/5
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Wishgirl
Wishgirl
  • 2 reviews
  • 1 like

Worst banking experience

published

Clunky system resulting in many stressful delays when accessing our funds and staff who have no knowledge or pass the blame. Tried to blame us, the bank we were trying to trade funds to when ultimately it was all on Choicelend end. I read negative reviews and questioned our brokers choice.
Avoid at all costs. I would not recommend banking with choice lend regardless of the financial incentive

Transparency
1/5
Customer Service
1/5
Matt
Matt
  • 4 reviews

Unable to refinance/change lenders.

published

This bank is hopeless when trying to refinance with another institute. My new lender has booked settlement twice only to have Choice lend not come through on their end. They keep making excuses and have been waiting over a month and have no idea when it will go through.

Transparency
1/5
Customer Service
1/5
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Lea
LeaGreater Melbourne (Outer), VIC
  • 3 reviews

3 off cycle loan increases in first 6 months of loan

published

Took out a loan in December 2016. On January 10 first rate increase. Followed by more in April and July. There were no reserve bank increases. We were stuck because we had paid mortgage insurance. Be wary if your mortgage broker recommends this option.

Transparency
1/5
Customer Service
3/5

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Monash H.
Monash H.Launceston, TAS
  • 3 reviews
  • 2 likes

Probably best not to waste your time and money applying with these amateurs

published

Applied for a $250,000 loan with $700,000 property as security to expand a Student Accommodation Business. 7 Weeks later we were asked to supply and pay for Accountant prepared interim financials, which we did, these showed income of $83,000 for the first 9 months of the fiscal. Our application was declined because in the previous fiscal year we had a paper loss based on the write down of an asset. We were told the Accountant prepared interim financials were requested in error as our application was always going to declined. Just be wary, these cowboys also masquerade as (Dis) Advantage Finance and the NAB. Overall, the lack of service we received was shockingly bad

Transparency
1/5
Customer Service
1/5

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Sal
SalNortheast, VIC

What a terrible lender!

published
Transparency
1/5
Customer Service
1/5
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Deedee Martin
Deedee MartinCentral Queensland, QLD

Definitely wouldn't recommend

published

Will not allow an interest only option which has made things difficult for me, they are very slow to pass on interest rate drops. I cannot wait until I am able to re-finance elsewhere.

Transparency
1/5
Customer Service
1/5
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Anna
AnnaGreater Melbourne (Outer), VIC
  • 2 reviews

Worst bank I have ever dealt with

published

Sold my property and settlement is over 1 week overdue, bank keeps making up excuses why it cannot settle, keep getting conflicting information from different staff. With each query/phone call there's a new lie and excuse. Can't get a straight answer. Their problem solving skills are non existant.

Transparency
1/5
Customer Service
1/5

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Lynn
Lynn
  • 5 reviews
  • 2 likes

paying to high an interest rate

published

I have been with choicelend for 9 years now. About a month before the last interest rate drop they put my loan up by .15 pc and have not yet passed on the last rate drop which makes my loan a very expensive one all. When I emailed them about this got no response.

Transparency
1/5
Customer Service
1/5
Home Loans

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andrew
andrewadelaide
  • 4 reviews

Slow application and slow to respond to rate cuts

published

Application process took well over 3 months with many (almost stupid) questions being asked resulted in another week long review process each time. As I was refinancing I told my broker I'd had enough and ready to quit luckily loan came thru soon after. Notice now they are terribly slow passing on rate cuts and slow notifying you. Was with ING before and they were brilliant in comparison. Should have refinanced elsewhere

Transparency
2/5
Customer Service
1/5
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Ananth
AnanthGreater Melbourne (Outer), VIC
  • 3 reviews
  • 8 likes

It's Simple - DO NOT choose Choicelend

published
Incentivised Review No
Loan TypeVariable Rate
Tiri
TiriSouth East Queensland, QLD

PIN for Internet

published

New customers please be aware that the PIN number they send you by post is on the back of the pull off tab. I rang asking for assistance about this. The guy that answered was telling me it was like a scratchy so that is what I was doing. Eventually I worked out the pin after a couple of days. Staff need better education about the organisation.

Incentivised Review No
Loan Start DateJune 2019
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