Reviewer Photos & Videos
Choices Flooring Southern Highlands team
Iam happy to say this was an easy and stressless experience. The sales team were professional, helpful and really polite and easy to do business with. The installation guys, were polite, prompt and did an amazing job. I highly recommend.
- Choices Flooring Carpet Flooring
- Verified customer
Excellent Service & Product
Contacted Choices Flooring Forster Tuesday afternoon as the heavy rain ruined our carpet in a bedroom of our rental property. Guests arriving two days later on Friday. Chose a nice wool carpet that was in stock. Although they were very busy they squeezed us in and the carpet was installed Thursday morning. Brilliant. Looks great. All the staff were so helpful. Definitely recommend.
Avoid due to terrible workmanship and customer service - choices pooraka sa
The finishing looks as though it was a DIY job gone wrong especially the beading that we were never told that 'we had to have" even though part of kitchen cabinetry has no beading where it meets the floor.
The stair nose looks cheap and trims are not installed properly.
Floor boards cut in a way that so much caulking required it looks ridiculous.
Months of blame game between the dodgy Elite Renovations builder (now gone bust) and flooring guy who were clearly working together and against the customer who stood up against crap work.
We also h...
Stunning results - Seamless
We’ve now dealt with Gemma at Alderley on 3 different occasions over the last couple of years, each for various flooring options- carpet, floor boards & a beautiful floor rug. Our last interaction was as always seamless, whereby she educated us on the most effective flooring for our situation and delivered same in a timely manner. The installers have always done a great job. Highly recommended!
lost a good sale
Visited the Choices Flooring store at Centenary Centre today. Went back to them as i had bought flooring from them before. Picked the same flooring that we bought before expecting the amount to be what we were told was the cost per square metre, then the good news it would cost us $150.00 extra to get it from their warehouse. Bear in mind this was the run of the mill laminate flooring so nothing special about it. What did we do went to the carpet shop two doors down and bought the same product and spent $1500 with them. Someone needs to be to look at their business practices
Over the Moon
From the moment I organised for a quote to be done until the laying of the carpet in my granny flat, I could not fault the team at Choices Flooring. Although not the cheapest of the quotations I got, they were able to juggle the upcoming work on their books and fit me in before I needed the job to be completed by. Thanks guys - you are a legend
Eternity stain resistance carpet
Our Eternity stain resistance carpet (18 months old) is far from stain resistant,
we had to move furniture recently and found timber stains on the carpet, I also moved a large red glass vase that I had (never had water in it) under the vase there was a pinkish stain, after contacting the store and the manufacturer we were told there was nothing wrong with the carpet,
I have had the furniture for years on lighter carpet and it never stained.
10 year warranty on stains is rubbish and the after market service was terrible
Never again would I buy from choices carpets
Very unprofessional - a shocking way to run any business
We hade an appointment for a home visit from the Castle Hill store.
When they were over 30 mins late we rang them to be told they were only minutes away.
When they arrived a hour late and blamed traffic - didn't introduce themselves or apologise for their timing - and then had forgotten to bring an agreed sample floorboard.........but wait.......they then got cranky at us and spat the dummy and walk out.......yep walked out...... and believe it or not - this was the owner of the Castle Hill store.......... We are so glad we learnt what this company was like at this early stage.
You be the judge.........thanking you.
couldn't be happier
Excellent hard wearing product, so impressed with the lady that helped me decide on colour etc (Denise) she made a daunting job so much easier and she didn't mind that it took me ages to decide after taking lots of samples home.
Had vinyl flooring laid in the lounge dining at my sons unit , I had asked for something hard wearing , It has only been down since June and has developed a bulge in the middle of the floor , I rang the cannon hill store and was told someone would ring me back , they didn't , It took another 2 days and me ringing every day before it was arranged for the installer to take a look . He said there was nothing wrong with the installation and took photos and said the owner would be in touch. 2 days later I have to ring again ,as don't have the decenc...y to ring me . Have just been told if I want it fixed I will have to pay more money . The bulge is in the middle of the floor where there isn't any furniture, It has not been misused , or mistreated . As was suggested by store owner , as it was rented to my other son , who is near 30 . I would not recommend them to anyone , as once they have your money , they don't want to know you .
Abode Prime Flooring a great product
Purchased abode flooring from Choices Capalaba The 2 guys that laid the floor were pleasure to deal with. They went through a lot of trouble to ensure that they did a perfect job. The end result was just beyond our expectations. They even helped to put our dining table back in its place. No extra fee expected. Highly recommended.
Choices Bulleen - Excellent and attentive service
I would like to thank Scott Shearer and all his people at Choices Bulleen for attending to all our flooring needs for our residence. Works included installation of extensive areas of vinyl plank flooring and carpet as well as supply of Ceramic tiles for wet areas. Showroom staff were always patient and helpful to explain our various options. Tradespeople were experienced and timely. We also welcomed the attention given to some minor issues which arose after installation was completed. Five stars from us.
Imperfect job completion - Unsightly Gap
There has been several gaps in the laminate floor that was installed (Choices flooring in Fountain Gate) and it has been nearly a year but no one came to fix the problem although they said someone would do it. Wondering if the jobs are being outsourced and the person in charge is uncontactable.
he service at Albion park was disgusting, have a major problem with the way the floor was lay , they won't step up to their responsibility, after I went in there to talk again about the problem the manager stood so close to me and was over speaking in my face I had to walk out due to heart problems as I was so embarrassed and upset
They were saying this in normal and next they was saying that we have taken these out ourselves
- Choices Flooring Vinyl Flooring
- Verified customer
Quality Flooring and Great Service
I was so happy with the flooring by Choices Batemans Bay in my new home... The service was fantastic and the vinyl planks and carpet were laid perfectly.... I would highly recommend the Choices Team in Batemans Bay
- Choices Flooring Laminate Flooring
- Verified customer
Choices Dandenong are taking no accountability for our faulty flooring, they are telling us that the flooring has become faulty/dangerously slippery due to the way it has been cleaned (with water in a mist mop) when the manufacturer attended to inspect our flooring, they advised me I'd need to clean all of it (on hands and knees) with acetone on a microfiber cloth! I must also mention that I have a newborn baby in my home in which they knew of! (And yet they still asked me to use strong fumes in my home)
They did not even care when I told the...m I am scared I will fall over with him in my arms. I have fallen over a couple of times and thankfully not with my baby! I have to wear socks with grips on the bottom or shoes with rubber underneath when I am walking around in my own home. The manufacturer, installer of the flooring and builder of the home have now wiped their hands clean and have left me with the flooring how it is, as they will not rectify this issue. Very disappointing!
Just don’t do it. Lie to get you to buy. And try to avoid warranty claims.
We purchased engineered oak flooring through Choices in 2015. Unfortunately this was the first time we had purchased flooring and we didn’t know any better. The salesmen just wanted to get his sale and blatantly mislead us about the suitability of the flooring for pets. They then lined up inexperienced and incompetent third party installers. This all aside we had put up with these initial issues as getting them rectified just seemed too hard. Now we are having major issues with the floor wearing down in high traffic areas. The flooring has a 25...year surface warranty so this is just not acceptable. The floor manufacturer Embelton will not deal directly with me on the issue and said it has to be handed through the store. I visited the store to start the process. First issue no staff in the entire store. I wait for 10 minutes or so. The salesman walked out and then turned back around to go back out the back. I finally got his attention and advised him why I was there. Instantly he was defensive and rude. I took him to a sample of my flooring so I could explain the issues I had. I was explaining it in very basic lay terms as I am not a flooring expert and he spoke to me incredibly rudely and wasn’t listening to what I was saying, just giving me his sales lines. I then showed him a photo of the issue in our home. He looked and it for one second and proclaimed that there was no issue and the floor was just dirty. This upset me. He was not taking my concern seriously at all. I told him it was not dirty. He said all I see is a dirty floor. At this point I said to him it is not dirty please look at it properly. I was frustrated at this point and it would have showed in my voice but did not speak badly to him. He then exploded at me saying he would not be spoken to like that. I was quite taken aback as he had been disgustingly rude, defensive and aggressive to me the entire time not the other way around. He needs some serious training on customer service and how to receive a warranty claim from a customer. I have never been spoken to like that by anyone, let alone someone working in their profession capacity. The real kicker is that all the carpets on the floor in this flooring showroom were filthy with rubbish all over them. I would like to also note that like others on here I have tried without success to contact Choices HO. They wouldn’t respond (but viewed) my Facebook message requesting contact details.
Zero Customer Service
Visited Narre Warren (Fountain Gate) store to see if they had a particular carpet that I had decided on (had a quote from another company and was keen to get one from them for the job) ..2 guys at desk staring at their computers , no acknowledgement as I stood there, so no problem I thought they must be busy, so I started to walk through the store to find the particular wool carpet and colour I had wanted . After about 5 min of searching I finally found it ...great so I walk back to the counter and stand again in front of the desk with the carp...et sample in my hand ...one guy gets out of his seat ...then heads for the door behind him ..there is a office with a big cut out void where I see two woman also standing, they look at me then start talking to the guy ...I go back to the guy staring at the computer in the desk in front of me ....nup he is not going to look up or help .....by this stage annoyingly I ask ....hello is there any body here who is able to help me ? Without an apology or acknowledgement, one of the woman looked at the guy and said, you can ! So he comes out from the office door with this, so what do you want expression ...I tell him, he walks away to his desk ...sits down , I notice there are seats in front of his desk but I’m left standing while he calculates things , he yells several question to me then after about 5 min yells out a price ! I left feeling incredibly underwhelmed, it was a good price but I decided to go with the other company because if this is there level of customer service it was only going to go downhill from here !
Fortitude Valley store fantastic
John Sumegi at Choices Flooring Fortitude Valley advised me on the best European oak engineered flooring. He organised everything: delivery, superb master craftsman installer, acoustic rubber and testing. Highly recommend.
Great quality! Fantastic installation!
I worked with Luke at Capalaba and he made the process so easy. He helped me with making the right choices in the type of material, look and design. He took his time and was so lovely and professional. The installation technician, John, arrived on time everyday, worked so hard and was so friendly and courteous. It was not an easy installation, but John did a fantastic job of prepping the floors, keeping me updated and the finished product was so amazing! It was worth every cent! I choose the Lux Vinyl Karnedean range and it looks so good. Waterproof, hard wearing, insulted (so good for apartments) and the materials and design are of a high quality.
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Questions & Answers
Why are the quotes not broken down with pricing? The quotes only name the type of flooring and then have a total? I have received some quotes for carpet and Vinyl as we are building a house. I was quoted the same for all vinyl and 3 bedrooms of carpet and vinyl throughout the house????? Not sure how they work out the quotes??? Can anyone let me know? Thanks
Choices FlooringChoices Flooring
Hi Lisa, please advise which store you are dealing with? It does sound strange that the carpet and vinyl prices were exactly the same. Thanks, Choices Flooring Head Office.
Choices FlooringChoices Flooring
Thanks Lisa. Please advise your full name so I am able to contact the store.
Is there a head office phone number or email address where I can contact regarding installation and quality issues with new carpets (installed in January)?
Choices FlooringChoices Flooring
Hi, please call (03) 9850 9311 and ask to speak to a product representative. Thanks, Choices Flooring Marketing.
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