Reviewer Photos & Videos
Changes the quality of the entire place.
We had to arrange carpet between guests visits from another City. High risk decision.
Scott and His team did the lot. Measured, gave us a competitive quote, moved and reinstalled furniture and the carpet looks superb.
Best decision we could have made.
Fabulous Carpet laid so quickly and expertly
Just had Hayden here to lay new carpet. Wonderful product and couldn't believe how quickly the underlay and carpet was laid. It looks fantastic and they even vacuumed after. Thank you to Jared at Choices Flooring Erina and thank you Hayden and Shay.
Great service from start to finish
Decided on Lambert’s because of their great service. Jenna in the showroom is just so patient and lovely, nothing was too much trouble. No pushy salesmanship either. The guys have just finished laying my hybrid floor! We love it. They did such a professional job. One area that needed to be ramped is not even noticeable. Can’t recommend them enough.
Thanks to all for a non stressful process !
A perfect job meeting all expectations
We had our downstairs hallway and kitchen tiles replaced by vinyl flooring, as well as our stairs and upstairs hallway which was all carpet. A three day job that was handled professionally by the team from Capalaba. They arrived on time each day, did an excellent job of removing the old carpet, laying the Ardit base and all of the vinyl boards. The work required a lot of odd shapes and corners, but you would never know it was challenging as their finished work was so professional. The three people who carried out the work were always open, friendly and prepared to talk about what was going to happen so that there were no surprises. Their price for all this was competitive and I would thoroughly recommend Choices Capalaba to you.
Choice Flooring Blacktown store staff not very professional
2pm on 24th Feb 2020
Last Friday I sent a message through their web site asking one of their staff to ring me back to discuss their flooring options and prices. This morning, being Monday a sales man did ring me. As I talked with him on the phone he sounded abrupt and got annoyed with me when I told him their prices were too expensive and more than I could afford to pay.
I ended our phone conversation after a short period of time as they were too expensive for my budget but he did not hung up his phone properly. Before I hung up my phon...e I could hear him in the background talking to other sales staff about me. He was saying things with a rude undertone that were incorrect . I will never visit the Blacktown shop for advice or to obtain a quote if this is how they treat potential customers. This mans behaviour shows he was really not interested in making a sale. There was no need for his rude comments once he thought I was not listening to him on the phone. I was shocked that a sales person did not realise they had not hung up their phone properly and went on to speak about me to other colleagues.
5 Stars Service, Carpet Quality and Installation
I just got my carpet installed by 2 great guys Allen and Toke. They turned up punctually and took their time doing a great job.
In the store Marty was very patient and answered all my questions and was informative and helpful without being at all "sales-ey". He let me take samples home and take all the time I needed to weigh up options
The website is not very helpful, it is inconsistent within itself, not especially intuitive to use or informative and doesn't include many of the carpet and wood flooring options that are available instore so far better to visit the store in person.
Choices Flooring Southern Highlands team
Iam happy to say this was an easy and stressless experience. The sales team were professional, helpful and really polite and easy to do business with. The installation guys, were polite, prompt and did an amazing job. I highly recommend.
- Choices Flooring Carpet Flooring
- Verified customer
Excellent Service & Product
Contacted Choices Flooring Forster Tuesday afternoon as the heavy rain ruined our carpet in a bedroom of our rental property. Guests arriving two days later on Friday. Chose a nice wool carpet that was in stock. Although they were very busy they squeezed us in and the carpet was installed Thursday morning. Brilliant. Looks great. All the staff were so helpful. Definitely recommend.
Avoid due to terrible workmanship and customer service - choices pooraka sa
The finishing looks as though it was a DIY job gone wrong especially the beading that we were never told that 'we had to have" even though part of kitchen cabinetry has no beading where it meets the floor.
The stair nose looks cheap and trims are not installed properly.
Floor boards cut in a way that so much caulking required it looks ridiculous.
Months of blame game between the dodgy Elite Renovations builder (now gone bust) and flooring guy who were clearly working together and against the customer who stood up against crap work.
We also h...
Stunning results - Seamless
We’ve now dealt with Gemma at Alderley on 3 different occasions over the last couple of years, each for various flooring options- carpet, floor boards & a beautiful floor rug. Our last interaction was as always seamless, whereby she educated us on the most effective flooring for our situation and delivered same in a timely manner. The installers have always done a great job. Highly recommended!
lost a good sale
Visited the Choices Flooring store at Centenary Centre today. Went back to them as i had bought flooring from them before. Picked the same flooring that we bought before expecting the amount to be what we were told was the cost per square metre, then the good news it would cost us $150.00 extra to get it from their warehouse. Bear in mind this was the run of the mill laminate flooring so nothing special about it. What did we do went to the carpet shop two doors down and bought the same product and spent $1500 with them. Someone needs to be to look at their business practices
Over the Moon
From the moment I organised for a quote to be done until the laying of the carpet in my granny flat, I could not fault the team at Choices Flooring. Although not the cheapest of the quotations I got, they were able to juggle the upcoming work on their books and fit me in before I needed the job to be completed by. Thanks guys - you are a legend
Eternity stain resistance carpet
Our Eternity stain resistance carpet (18 months old) is far from stain resistant,
we had to move furniture recently and found timber stains on the carpet, I also moved a large red glass vase that I had (never had water in it) under the vase there was a pinkish stain, after contacting the store and the manufacturer we were told there was nothing wrong with the carpet,
I have had the furniture for years on lighter carpet and it never stained.
10 year warranty on stains is rubbish and the after market service was terrible
Never again would I buy from choices carpets
Very unprofessional - a shocking way to run any business
We hade an appointment for a home visit from the Castle Hill store.
When they were over 30 mins late we rang them to be told they were only minutes away.
When they arrived a hour late and blamed traffic - didn't introduce themselves or apologise for their timing - and then had forgotten to bring an agreed sample floorboard.........but wait.......they then got cranky at us and spat the dummy and walk out.......yep walked out...... and believe it or not - this was the owner of the Castle Hill store.......... We are so glad we learnt what this company was like at this early stage.
You be the judge.........thanking you.
couldn't be happier
Excellent hard wearing product, so impressed with the lady that helped me decide on colour etc (Denise) she made a daunting job so much easier and she didn't mind that it took me ages to decide after taking lots of samples home.
Had vinyl flooring laid in the lounge dining at my sons unit , I had asked for something hard wearing , It has only been down since June and has developed a bulge in the middle of the floor , I rang the cannon hill store and was told someone would ring me back , they didn't , It took another 2 days and me ringing every day before it was arranged for the installer to take a look . He said there was nothing wrong with the installation and took photos and said the owner would be in touch. 2 days later I have to ring again ,as don't have the decenc...y to ring me . Have just been told if I want it fixed I will have to pay more money . The bulge is in the middle of the floor where there isn't any furniture, It has not been misused , or mistreated . As was suggested by store owner , as it was rented to my other son , who is near 30 . I would not recommend them to anyone , as once they have your money , they don't want to know you .
Abode Prime Flooring a great product
Purchased abode flooring from Choices Capalaba The 2 guys that laid the floor were pleasure to deal with. They went through a lot of trouble to ensure that they did a perfect job. The end result was just beyond our expectations. They even helped to put our dining table back in its place. No extra fee expected. Highly recommended.
Choices Bulleen - Excellent and attentive service
I would like to thank Scott Shearer and all his people at Choices Bulleen for attending to all our flooring needs for our residence. Works included installation of extensive areas of vinyl plank flooring and carpet as well as supply of Ceramic tiles for wet areas. Showroom staff were always patient and helpful to explain our various options. Tradespeople were experienced and timely. We also welcomed the attention given to some minor issues which arose after installation was completed. Five stars from us.
Imperfect job completion - Unsightly Gap
There has been several gaps in the laminate floor that was installed (Choices flooring in Fountain Gate) and it has been nearly a year but no one came to fix the problem although they said someone would do it. Wondering if the jobs are being outsourced and the person in charge is uncontactable.
he service at Albion park was disgusting, have a major problem with the way the floor was lay , they won't step up to their responsibility, after I went in there to talk again about the problem the manager stood so close to me and was over speaking in my face I had to walk out due to heart problems as I was so embarrassed and upset
They were saying this in normal and next they was saying that we have taken these out ourselves
Questions & Answers
Why are the quotes not broken down with pricing? The quotes only name the type of flooring and then have a total? I have received some quotes for carpet and Vinyl as we are building a house. I was quoted the same for all vinyl and 3 bedrooms of carpet and vinyl throughout the house????? Not sure how they work out the quotes??? Can anyone let me know? Thanks
Choices FlooringChoices Flooring
Hi Lisa, please advise which store you are dealing with? It does sound strange that the carpet and vinyl prices were exactly the same. Thanks, Choices Flooring Head Office.
Choices FlooringChoices Flooring
Thanks Lisa. Please advise your full name so I am able to contact the store.
Is there a head office phone number or email address where I can contact regarding installation and quality issues with new carpets (installed in January)?
Choices FlooringChoices Flooring
Hi, please call (03) 9850 9311 and ask to speak to a product representative. Thanks, Choices Flooring Marketing.
Please tell me can I make a complaint about a Choices Flooring completed job? I have already spoken to owner/manager of the store who said the problem created by the tiler is unfixable.
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