he service at Albion park was disgusting, have a major problem with the way the floor was lay , they won't step up to their responsibility, after I went in there to talk again about the problem the manager stood so close to me and was over speaking in my face I had to walk out due to heart problems as I was so embarrassed and upset
They were saying this in normal and next they was saying that we have taken these out ourselves
Just don’t do it. Lie to get you to buy. And try to avoid warranty claims.
We purchased engineered oak flooring through Choices in 2015. Unfortunately this was the first time we had purchased flooring and we didn’t know any better. The salesmen just wanted to get his sale and blatantly mislead us about the suitability of the flooring for pets. They then lined up inexperienced and incompetent third party installers. This all aside we had put up with these initial issues as getting them rectified just seemed too hard. Now we are having major issues with the floor wearing down in high traffic areas. The flooring has a 25...year surface warranty so this is just not acceptable. The floor manufacturer Embelton will not deal directly with me on the issue and said it has to be handed through the store. I visited the store to start the process. First issue no staff in the entire store. I wait for 10 minutes or so. The salesman walked out and then turned back around to go back out the back. I finally got his attention and advised him why I was there. Instantly he was defensive and rude. I took him to a sample of my flooring so I could explain the issues I had. I was explaining it in very basic lay terms as I am not a flooring expert and he spoke to me incredibly rudely and wasn’t listening to what I was saying, just giving me his sales lines. I then showed him a photo of the issue in our home. He looked and it for one second and proclaimed that there was no issue and the floor was just dirty. This upset me. He was not taking my concern seriously at all. I told him it was not dirty. He said all I see is a dirty floor. At this point I said to him it is not dirty please look at it properly. I was frustrated at this point and it would have showed in my voice but did not speak badly to him. He then exploded at me saying he would not be spoken to like that. I was quite taken aback as he had been disgustingly rude, defensive and aggressive to me the entire time not the other way around. He needs some serious training on customer service and how to receive a warranty claim from a customer. I have never been spoken to like that by anyone, let alone someone working in their profession capacity. The real kicker is that all the carpets on the floor in this flooring showroom were filthy with rubbish all over them. I would like to also note that like others on here I have tried without success to contact Choices HO. They wouldn’t respond (but viewed) my Facebook message requesting contact details.
horrible experience where I have been mislead and ignored
Terrible service from start to finish. I was lied to about the flooring and told it required very little maintenance. After only a few months I started to notice the flooring was extremely dry in mutiple areas. Not long after there where visable stains. I contacted choices and they gave me the run around constantly told somebody would contact me wait a week call again same thing. Finally they come out to inspect the floor and tell me its an "older version" an oiled product that required being re oiled at least once per year. I told them had I h...ave known i never would have purchased it. They apply a sample coat that fades after mearly 8 weeks. I am told they will come out to do the floor and they would be in contact. It has now been 10 months since i first issued the complaint and nothing has been done. I emailed choices on friday morning and of course have had no response. Unfortunately it looks like legal action is required :/
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